[April] Known Issues (Updated: 04/03 02:15 AM PDT)
Masters of the Book!
We would like to inform you about ongoing known issues that are currently affecting game play.
Our development team is working hard to identify the root causes and implement necessary fixes as swiftly as possible, ensuring a better gaming experience for all.
Should any issues be resolved or further instructions be required, we will provide updates through patch notes or through this notice so make sure to check back for updates.
[h2]■ Tutorial[/h2]
- During the equipping 'Yanko' stage of the tutorial, if you close the book before equipping Yanko, the tutorial may not proceed as intended. Fixed 04/02 11:00 UTC
[h2]■ Knights of Veda[/h2]
- The basic attack effect of "Ardor" does not indicate the actual hit position of the skill.
[h2]■ UI[/h2]
- In certain circumstances when using the mailbox, there's an issue where the red notification marker remains even after all stored mail has been checked. (Added: 04/03 02:15 AM PDT, 4/3 9:15 AM UTC)
- There is an issue where the sparkling effect of enchanted equipment does not show in the icon of the weapon.
Only one item will display in the popup when multiple items are received for the "First Encounter" reward.
- Guild applications that have expired do not disappear from the Guild Applications list.
- When idling in Todburg for extended periods of time, other user nicknames may not appear.
- When there are many users in Todburg, the [User Information] button will display abnormally.
- The recommended friends list may duplicate entries in certain situations.
- After clearing 1-12, a popup will appear which cannot be followed through with.
[h2]■ System [/h2]
- When attempting to connect to the game, a message saying 'The current game version does not match. Please restart the game.' is displayed, making it difficult to connect. Fixed 04/02 11:00 UTC
- On certain mobile devices, during the tutorial, the control key selection screen intermittently appears, and the game freezes. Fixed 04/02 11:00 UTC
- There is an intermittent issue where push notifications are not received.
- [AOS] An issue where notifications are received regardless of the in-game notification settings has been discovered.
- [AOS] In certain situations, the world map will appear abnormally.
- [iOS] There is an issue where it is not possible to go back when entering the [Settings - Account - Account Center] window.
- A problem has been identified when entering the [Settings - Account - Account Center].
· If the problem occurs, please access the following links to reach the account page.
Account Center: https://account.hybeim.com/en/
- There is an issue where login authentication is lost after a certain period of time when putting the game to the background.
- There is an intermittent issue where the Steam account login connection is lost when accessing the Steam version of the game.
- An issue where the Steam version of the game will freeze upon launch.
※ For those who suffer this issue, please make sure to delete the ACE Anti-cheat folder from your Program Files folder on your PC, and restart the game.
- When a guild leader expels a guild member, an error popup is displayed instead of expelling the member properly (Added: 04/02 10:25 PM PDT, 4/3 5:25 AM UTC)
[h2]■ Adventure [/h2]
- Issue where clearing the 7-4 adventure stage is impossible
> After the battle in the 7-4 adventure stage, the cutscene proceeds but does not complete, and the clear rewards cannot be obtained.
> We are currently identifying the cause and will do our utmost to quickly correct this error, as it hampers progress in the adventure.
We apologize for any inconvenience experienced during game play. We are committed to making every effort to enhance your enjoyment of the game.
Thank you for your patience and understanding.
We would like to inform you about ongoing known issues that are currently affecting game play.
Our development team is working hard to identify the root causes and implement necessary fixes as swiftly as possible, ensuring a better gaming experience for all.
Should any issues be resolved or further instructions be required, we will provide updates through patch notes or through this notice so make sure to check back for updates.
[h2]■ Tutorial[/h2]
- During the equipping 'Yanko' stage of the tutorial, if you close the book before equipping Yanko, the tutorial may not proceed as intended. Fixed 04/02 11:00 UTC
[h2]■ Knights of Veda[/h2]
- The basic attack effect of "Ardor" does not indicate the actual hit position of the skill.
[h2]■ UI[/h2]
- In certain circumstances when using the mailbox, there's an issue where the red notification marker remains even after all stored mail has been checked. (Added: 04/03 02:15 AM PDT, 4/3 9:15 AM UTC)
- There is an issue where the sparkling effect of enchanted equipment does not show in the icon of the weapon.
Only one item will display in the popup when multiple items are received for the "First Encounter" reward.
- Guild applications that have expired do not disappear from the Guild Applications list.
- When idling in Todburg for extended periods of time, other user nicknames may not appear.
- When there are many users in Todburg, the [User Information] button will display abnormally.
- The recommended friends list may duplicate entries in certain situations.
- After clearing 1-12, a popup will appear which cannot be followed through with.
[h2]■ System [/h2]
- When attempting to connect to the game, a message saying 'The current game version does not match. Please restart the game.' is displayed, making it difficult to connect. Fixed 04/02 11:00 UTC
- On certain mobile devices, during the tutorial, the control key selection screen intermittently appears, and the game freezes. Fixed 04/02 11:00 UTC
- There is an intermittent issue where push notifications are not received.
- [AOS] An issue where notifications are received regardless of the in-game notification settings has been discovered.
- [AOS] In certain situations, the world map will appear abnormally.
- [iOS] There is an issue where it is not possible to go back when entering the [Settings - Account - Account Center] window.
- A problem has been identified when entering the [Settings - Account - Account Center].
· If the problem occurs, please access the following links to reach the account page.
Account Center: https://account.hybeim.com/en/
- There is an issue where login authentication is lost after a certain period of time when putting the game to the background.
- There is an intermittent issue where the Steam account login connection is lost when accessing the Steam version of the game.
- An issue where the Steam version of the game will freeze upon launch.
※ For those who suffer this issue, please make sure to delete the ACE Anti-cheat folder from your Program Files folder on your PC, and restart the game.
- When a guild leader expels a guild member, an error popup is displayed instead of expelling the member properly (Added: 04/02 10:25 PM PDT, 4/3 5:25 AM UTC)
[h2]■ Adventure [/h2]
- Issue where clearing the 7-4 adventure stage is impossible
> After the battle in the 7-4 adventure stage, the cutscene proceeds but does not complete, and the clear rewards cannot be obtained.
> We are currently identifying the cause and will do our utmost to quickly correct this error, as it hampers progress in the adventure.
We apologize for any inconvenience experienced during game play. We are committed to making every effort to enhance your enjoyment of the game.
Thank you for your patience and understanding.