SERAPH : In the Darkness News

Dear Players,

To maintain fairness and order in SERAPH, and to protect your account and personal data, we will strictly penalize any behavior involving the use of unauthorized third-party recharge platforms.

Penalties for Violations May Include (but are not limited to):

1. Temporary or permanent login bans, account suspension, or full account freeze.
   
2. Reclaiming any illegally obtained benefits, including but not limited to Chaos Stones and items.
   
3. No compensation will be provided for any recharge failures caused by illegal transactions.
   
4. Accounts found to have recharged through unauthorized or illegal channels will be subject to a penalty equivalent to ten times the value of the illegally obtained in-game currency based on standard pricing.
   

Important Reminder: Risks of Using Unofficial Recharge Channels

1. No official security — Third-party vendors may attempt to steal your account or personal information.
   
2. High risk of account hijacking or scams, as reported by many affected players.
   
3. Unverified payment sources may lead to unpredictable risks and potential consequences.
   

We sincerely thank all players for your support and understanding.
Please recharge only through official channels to ensure a safe and fair gaming experience.

Wishing you a great time in the game!

SERAPH Steam Operations Team

Dear players,

To further enhance the user experience and ensure fairness during character progression, we have implemented a comprehensive optimization to the **Premium Ascension Item** usage rules. These changes take effect immediately upon the release of this announcement.

[h2]1. Removal of Level Requirement
[/h2]
The level restriction for using the Premium Ascension Item has been removed. Players can now use the item regardless of their current character level.

Updated rules:

• If your character is below level 60, using the item will instantly raise them to level 60.
  
• If your character is already level 60 or above, your current level will be retained — no downgrade will occur.
  

This adjustment allows players to use the item at any stage of their progression without restriction.

[h2]2. Reward Completion Mechanism
[/h2]
To protect players who may have previously used a Standard Ascension Item, we have introduced a Reward Completion Mechanism:
If the system detects that a character has already used a Standard Ascension Item and then uses a Premium Ascension Item, The system will automatically grant the remaining exclusive rewards included with the Premium version.
This ensures no duplication or loss of rewards, offering the full value to players.

We sincerely thank all players for your continued understanding and support. We will keep monitoring player feedback and strive to improve our features and systems.

If you encounter any issues while using the item, please don’t hesitate to reach out to us via our customer support channels — we are here to help!

Seraph Steam Operations Team

Dear Players,

To safeguard your recharge-related rights during the season transition, we are issuing the following notice regarding Recharge Recompense for the new season of SERAPH (Steam version). Please carefully review the information below if you meet the relevant criteria.

[h2]💎Scope of Eligibility[/h2]

• Timeframe: From April 18, 2025, until the server maintenance begins on May 12, 2025
  
• Platform: Limited to recharges made via the official Steam platform
  
• Qualified Items: Purchased and non-refunded Chaos Stones
  

[h2]📦Recompense Policy[/h2]

• All qualifying Chaos Stone recharges during the specified period will be eligible for Recharge Recompense following the official launch of the new season.
  
• The recompense will be distributed via in-game mail, in batches, to eligible player accounts. Please be patient and check your in-game mailbox regularly.
  
• The exact amount of the recompense will be calculated based on verified recharge records associated with each account.
  

[h2]⚠️Important Notes[/h2]

• Only Chaos Stone recharges are eligible for this Recharge Recompense. Other types of purchases and any recharges conducted outside of the Steam platform are not covered.
  
• The recompense process is fully automated; no manual application is required. If you do not receive the recompense within the expected timeframe, please contact customer support for assistance.
  
• This Recharge Recompense will not interfere with any events or store purchases in the new season. Players are free to use the compensated resources at their discretion.
  

We sincerely thank you for your continued support and understanding. We remain committed to improving both the content and service quality of the game to provide a more stable, fair, and enjoyable gaming environment.

Should you have any further questions, please reach out to our official customer service team—we are here to assist you.

SERAPH Steam Operations Team

[h3]1. How do I access the Steam version? How should I select a server?
[/h3]
Players can download the client via Steam. If you’ve played previous seasons, simply update the client through Steam.
There are four regional servers (Asia, Europe, North America, and South America). Choose the one with the best connection speed for optimal performance.

[h3]2. What is the schedule for this season?
[/h3]
The season begins on June 12 at 11:00 AM (UTC+8).
The end date will be announced via the official community channels.

[h3]3. Can I livestream, record, or share game content on social media?
[/h3]
Yes, as long as it complies with applicable laws, platform policies, and community standards.
However, unauthorized datamining, theft of assets, or defamatory actions are strictly prohibited, and legal action may be taken.

[h3]4. How can I obtain Soul Spears?
[/h3]
After reaching level 60 and equipping a Chaos Treasure, you can earn Soul Spears by completing Void Otherworld challenges.

[h3]5. What if an NPC or quest monster disappears and I can’t complete a quest?
[/h3]
Click your character avatar and leave the instance, then re-enter the map. This will refresh the NPCs and quest objectives.
(Note: Even solo gameplay uses instanced rooms.)

[h3]6. What if I can’t summon my pet?
[/h3]
Pets have time-limited usage. Please check the Pet menu for expiration details.

[h3]7. How do I claim new and returning player rewards?
[/h3]
All accounts, including new ones, will automatically receive:
Season Pass
Stall Permit (Season)
Ascension Item (Total value: $135 USD)

These are delivered directly to your character’s inventory.
Note: The Season Pass is not usable in the Steam version.
The Ascension Item for new users is a Standard Ascension Item.

Returning players can click “Welfare” > “Veteran Rewards” in the menu to manually claim their bonuses.
> Includes a Season Pass usable in Steam and a Premium Ascension Item.
> Each account may only claim this once, so choose the character wisely.

[h3]8. How do I use the reward items I received?
[/h3]
Season Pass: Unlock via the Season Pass interface.
Stall Permit: Activate through the stall setup menu.
Ascension Item: Right-click in your inventory to use.

⚠️ Only one Ascension Item (Standard or Premium) may be used per account. Once used, the other becomes unusable. Choose carefully.

[h3]9. Why is my previous season character missing?
[/h3]
The game uses a seasonal system. At the end of each season, all data is wiped.
For details, refer to earlier announcements.
Content eligible for inheritance can be found under “Welfare” > “Season Inheritance”.
> Please note: Inheritance must be claimed all at once, not partially, and must be claimed on the correct character.

[h3]10. How can I contact the official team during gameplay?
[/h3]
Players can submit feedback, suggestions, or bug reports (especially critical issues) via the Steam platform (email or forums). Significant contributions may receive special rewards.

Dear players,

Thank you for your continued support of SERAPH! We’re excited to announce that the new season of SERAPH on Steam will officially launch on June 12, 2025 at 11:00 AM (UTC+8)!!
With brand-new content, system optimizations, and generous rewards, it’s time to rally once again and embrace the challenges ahead!

[h2]⚔ Core Season Updates[/h2]

1. Major Updates to the Otherworld System
   
   • New "Divine Descent" Event: While exploring, players may trigger a divine event that brings both powerful enemies and rich rewards.
     
   • New T19 Boss in the Otherworld: Prepare to face an ultimate-tier enemy that will test the limits of your combat prowess.
     
   • Special Legendary Maps: Featuring unique mechanics and rare loot, generated under specific conditions.
     
   • Random Event Improvements: Enhanced interaction, expanded trigger logic, and better rewards.
     
2. Mercenary System Unlocked
   Train and command powerful companions in the all-new mercenary system, adding new layers of strategy to combat.
   
   
3. AI NPC Integration
   Intelligent NPCs have been added to towns and battle zones, offering improved interactions, guidance, and support.
   

[h2]🎁 Launch Rewards Now Available[/h2]

• 👑 Returning Player Bonus
  All Steam accounts that have accessed the game prior to this new season are eligible to claim the following (one-time per account):
  
  • Season Pass ×1
    
  • Stall Permit (Season) ×1
    
  • Advanced Level Boost Item ×1
    
  Total value: Approximately $158 USD
  
  
• 🌟 New Player Welcome Gift
  First-time registered accounts during the new season will receive:
  
  • Basic Level Boost Item ×1
    

[h2]🎉Global Celebration Event: 5,000,000-Token Seasonal Prize Pool Launches! [/h2]
Throughout this season, players can earn a wide range of rewards by participating in core in-game features. Details include:

• Ladder: Compete in ranked PvP battles to climb the leaderboard. Top-ranking players will receive extra rewards at the end of the season.
  
• Secret Realm Challenges: Complete Secret Realm challenges of any difficulty to receive base rewards. Rare item “Unformed Seraph Feather” may drop from Secret Realm chests. Each week, a server-wide participation pool will be created based on all players' activity in Secret Realms. Rewards from this pool will be distributed according to the number of Feathers each player owns.
  
• Weekly Bonus Token Draw: Players who rank in higher dimensions of the Otherworld or Ladder mode will be eligible for weekly token rewards. For specific details, please refer to the Special Reward Announcement.
  

Total Seasonal Prize Pool: 5,000,000 Tokens + Weekly Bonus Rewards

We encourage everyone to actively participate in these core features—enjoy the challenge and earn amazing rewards. Let’s embark on a thrilling journey together in the epic New Season!

The SERAPH Steam Operations Team