Soldiers!
Many of you leave your feedback, suggestions and reports on our Social Media platforms - and we appreciate it. However, some of these can be missing a lot of important details, which prevents us from implementing the best ideas and solutions into the game. Within the framework of this article we want to focus on bug reports and the way of making them more effective.
[h2]WHY IS IT IMPORTANT TO REPORT BUGS?[/h2]
Our QA department is doing its best to eliminate as many bugs as possible before releasing game updates. However, some of them are hard to detect, while others may appear only under certain circumstances that are impossible to reproduce during the tests (high server load, players from different locations, etc). That’s why the reports from our community are so vital.
Let’s get to the term “bug report” and to what it includes. Bug report is a detailed description of an in-game error submitted to the Customer Support. It includes a step-by-step way to reproduce the bug as well as some visual materials (a video or a screenshot). Please note that the messages on our Social Media are not considered as bug reports.
[h2]HOW TO REPORT BUGS[/h2]
You can find a detailed instruction on how to report a bug on a
dedicated page of our Customer Support. In order for us to be able to collect and transfer the information to the game developer as soon as possible, please be sure to provide a detailed description of the encountered problem, the circumstances leading to it and the map you have encountered it on. The Support team may request additional technical information if needed.
Please note, that if you found an error that gives an unfair advantage, it should be reported immediately. Abusing such bugs or spreading the information about them to anyone other than Warface Team may result in an in-game ban.
The reports timely delivered to the developers will significantly help to improve the game process.
Thank you for helping us make Warface better!
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