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  3. Black Screen Issue – Apology, Fix, and Compensation

Black Screen Issue – Apology, Fix, and Compensation

[p]Dear players,[/p][p]We sincerely apologize for the black screen issue introduced in the recent update. We know this caused significant inconvenience for many of you, and we’re truly sorry for the disruption to your experience. Thank you to everyone who reported the issue and patiently waited while we worked on a fix.[/p][p]The problem has now been addressed. However, if you still encounter a black screen after updating to the latest version, please try the following temporary solution:[/p][p]Workaround:[/p]
  1. [p]Close the game and launch it again[/p]
  2. [p]Once the game starts, click “Toggle Transparent Mode” once[/p]
  3. [p]The screen should return to normal[/p]
[p]If the issue persists, please let us know in the community hub and we’ll continue investigating.[/p][hr][/hr][h3]Compensation[/h3][p]To apologize for the trouble and thank you for your patience, we will be providing compensation to players:[/p][p]A free skin DLC include 8 new skins[/p][p]The compensation will be distributed in a future update, and all players will be able to claim and use the skin.[/p][hr][/hr][p]Once again, we sincerely apologize for the inconvenience and truly appreciate your support for Desktop Raid.
We’ll continue working hard to improve the game and prevent similar issues in the future.[/p][p]— Desktop Raid Development Team[/p]