"Service Pack 1 Hotfix 2" update now live.
Our previous update introduced a bug that can potentially corrupt track and track attachments depending on which layer you were working in (in Surveyor).
This update resolves the issue.
If you have experienced any map corruption issues this week, then a backup copy of your route most likely exists in the backups folder of your local data folder. This Knowledge Base article [https://support.trainzportal.com/index.php?/Knowledgebase/Article/View/97/0/reinstalling-or-restoring-a-backup-version-of-your-content] explains how to restore your backup copy and avoid losing any data. You should also have your own backup scheme in place in case all data is lost due to hardware failure etc.
NOTE: Corrupted maps will not be repaired by this update. You will need to restore a backup copy to recover any lost work.
IMPORTANT PATCH INFORMATION:
Please allow the database repair to fully complete prior to opening Content Manager or the TANE game window.
Once your patch has completed, you will see the engine startup window which generally takes a few minutes (this is rebuilding shaders that have changed for reflections etc).
Then the db repair takes ~10 minutes (depending on your hardware and size of the installed content which may take much longer).
Until this db repair is complete, you will most likely have empty menus or data corruption issues which may even remain empty even after the db repair has finished unless you restart TANE
This update resolves the issue.
If you have experienced any map corruption issues this week, then a backup copy of your route most likely exists in the backups folder of your local data folder. This Knowledge Base article [https://support.trainzportal.com/index.php?/Knowledgebase/Article/View/97/0/reinstalling-or-restoring-a-backup-version-of-your-content] explains how to restore your backup copy and avoid losing any data. You should also have your own backup scheme in place in case all data is lost due to hardware failure etc.
NOTE: Corrupted maps will not be repaired by this update. You will need to restore a backup copy to recover any lost work.
IMPORTANT PATCH INFORMATION:
Please allow the database repair to fully complete prior to opening Content Manager or the TANE game window.
Once your patch has completed, you will see the engine startup window which generally takes a few minutes (this is rebuilding shaders that have changed for reflections etc).
Then the db repair takes ~10 minutes (depending on your hardware and size of the installed content which may take much longer).
Until this db repair is complete, you will most likely have empty menus or data corruption issues which may even remain empty even after the db repair has finished unless you restart TANE