Loot of Baal News

[p]Dear Adventurers,[/p][p]The online server has been restarted and reopened now. At the same time, support for larger interface is also added. [/p][p]o better prevent future incidents, we’ve implemented the highest level of server protection currently available to us. We've also improved the save system—your game progress will now be backed up more frequently and reliably. We sincerely apologize. It was our lack of technical preparation that led to these issues, and we deeply regret the frustration this has caused. [/p][p]Despite our repeated efforts, we’ve confirmed that due to the unexpected nature of the recent attack, the progress loss for some players is irreversible. We are truly sorry. [/p][p]We understand that no amount of compensation can fully make up for the losses players have suffered, but we still want to do everything we can to show our appreciation and offer support. [/p][h2]Here is what we provide as immediate compensation: [/h2]

1. [p]Access to the Grade A Mercenary previously available only in the demo version.(*Those who have already claimed them cannot claim them again)[/p]
2. [p]Supporter Pack claim records will be reset, allowing players who purchased it to claim the contents again.(*Offline players who have purchased the supporter package can still only claim it once per save file.)[/p]
3. [p]1 million gold, to help ease the early-game grind.,[/p]
4. [p]1,000 Mercenary Vouchers.,[/p]
5. [p]500 Reputation Points with all factions—this should help you unlock key Rune recipes early on and make your journey smoother.,[/p]

[p] These rewards will be available for both online and offline saves. Available for all players enter the game before June 20th 15:30[/p][p][/p][p]We also want to be honest—this experience has shaken us. While we’re doing everything within our means, we cannot yet completely eliminate the risk of high-level malicious attacks. Still, we believe the online mode deserves another chance, and we hope for your continued understanding and support. We're already in touch with several server experts who have kindly offered to help us strengthen our infrastructure even further. [/p][p]For players who prioritize stability and save security, we still recommend the offline mode for now. It remains a strong companion on your desktop, capable of offering hundreds of hours of high-quality gameplay. [/p][p]Once again, we apologize for the inconvenience we’ve caused. [/p][p]Most of our team members have only worked on offline indie games before and completely underestimated the challenges of online multiplayer-mode. Our programmers are exhausted and overwhelmed—but we’re not giving up. Thank you for sticking with us. [/p][p]If you have any questions or suggestions, we welcome you to join our Discord Channel, where someone from our team will be ready to help.

-Gleamer Studio[/p]

[p]Dear Adventurers,[/p][p]We are truly sorry. Less than 10 hours after our game launched, our servers were hit by an unidentified attack. We are urgently investigating the source and method of the intrusion. Unfortunately, some data has already been lost, and a number of players may experience issues such as missing save files. As a result, we’ve made the difficult decision to seal the affected data and temporarily shut down the game's online mode.[/p][p]The internet is a powerful place—something we are only now beginning to fully understand.[/p][p][/p][p][/p][p] The server was attacked at 11:32 AM UTC on June 17[/p][p][/p][p]This incident has left us shocked and confused. We honestly don’t understand why a game like ours would become the target of such an attack. We are deeply, deeply sorry for the inconvenience this has caused. Rather than asking for your forgiveness, we are working with Steam to open a special refund channel so that affected players can request a refund. This will require Steam’s special approval, so it may take some time.[/p][p]We’re also preparing a compensation plan to make up for this unfortunate situation. In the meantime, the offline (single-player) version of the game remains fully playable, with the same content as the online version—only trading with other players is unavailable.[/p][p]Loot of Baal is a labor of love, and we believe it still has many moments worth experiencing. We sincerely hope you'll give it a chance.[/p][p]Thank you, from the bottom of our hearts, for your patience, understanding, and continued support.[/p][p]— Gleamer Studio[/p]

[p]Bug fixes[/p]

• [p]Support packs can no longer be claimed when the backpack is full, and a text prompt will be displayed.[/p]
• [p]Added a GM tool that allows administrators to restore supporter packs. (Players encountering issues should privately contact an admin for restoration. After restoration, the pack must be claimed again.)[/p]

[p][/p][p][/p]

[p]Dear Adventurers,[/p][p]Thank you for all your feedback in the comments and community! The dev team has truly felt your passion and heard your voices. We’re currently working at full throttle to fix bugs — pulling an all-nighter today! As a small indie team, we appreciate your patience and understanding. But rest assured: we’re committed to resolving every issue, one by one.[/p][p]Based on gamer's feedback, here are the immediate changes we’re making to the game:[/p][p]Content Updates[/p]

• [p]We've heard your concerns about the small interface — a version with a larger interface will be released in 24 hours.[/p]
• [p]A full-screen version is also in development and will be coming soon.[/p]
• [p]New class is in the works! We plan to release the Assassin class this July to bring you a richer gameplay experience.[/p][p][/p]

[p]Bug Fixes[/p]

• [p]The issue where two accounts on the same PC each purchased the game and supporter pack but couldn’t claim the DLC — this will be fixed today.[/p]
• [p]A bug preventing DLC items from being claimed when your inventory is full will also be addressed.[/p]
• [p]If you’re having trouble claiming your DLC, feel free to contact us directly via Discord - Triona will fully resolve your problem— we’ll send out compensation as soon as possible.[/p][p][/p]

[p]Thank you again for your love and support! If you have any questions or suggestions, we welcome you to join our Discord Channel, where someone from our team will be ready to help.[/p][p]Happy gaming![/p][p]—Gleamer Studio[/p]

[p]Thank you all for your love and support for the game![/p][p]If you encounter any issues, please join our discord and tell us your issue. We will provide 1-on-1 assistance immediately.[/p]

• [p]The Supporter Pack DLC can only be claimed once. It cannot be claimed again after deleting your save file. Please ensure you have enough space in your inventory when claiming the DLC.
  For players who lost DLC content due to deleted save files, please contact the group admin—we will compensate you with a one-time DLC reissue.[/p]

• [p]The game servers are currently located in Singapore. If you experience frequent disconnections, please use a game accelerator. Most major accelerators support our game.[/p]

• [p]If you are experiencing issues with your demo save not transferring or encountering corrupted saves, please exit the game and send the Loot of Baal save folder to the group admin. We will help you restore your save using our cloud backup.[/p][p]Save file location (copy and paste directly into your file explorer address bar):[/p][p]%USERPROFILE%\\AppData\\LocalLow\\SZSS INTERACTIVE\\Loot of Baal[/p]

[p][/p][p]Thank you for your patience—we will do our best to resolve any issues you encounter in a timely manner![/p][p]— Gleamer Studio[/p]