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Blade & Soul NEO News

Weekly Maintenance - August 5, 2025

[p]When[/p][p]3:00 PM PDT. See your time zone here: [/p][p]https://everytimezone.com/s/c207b296[/p][p][/p][p]​​Estimated Downtime
7 hours 45 minutes [/p][p][/p][p]Notes[/p]

Weekly Maintenance - July 29, 2025

[p]When
3:00 PM PDT. In your time zone, maintenance will be in 9 hours on Tuesday, July 29, 2025 3:00 PM. You can also see your time zone here: [/p][p]https://everytimezone.com/s/12a4304a[/p][p]
Estimated Downtime[/p][p]4 hours 30 minutes [/p][p][/p][p]Notes
[/p][p]Events Starting: [/p]
  • [p]Shadow Sea Garrison Update goes live![/p]
  • [p]Battle Pass: Moonwater Season 5[/p]
  • [p]Helium Outfit Set is now available in the Hongmoon Store[/p]
    • [p]July 29 - TBA[/p]
  • [p]Four Leaf Clover Event[/p]
    • [p]July 29 - September 2[/p]
  • [p]Brother Hajoon's Tome Event[/p]
    • [p]July 29 - September 2[/p]
  • [p]New Attendance Book Event[/p]
    • [p]July 29 - September 2[/p]
[p] Events Ending: [/p]
  • [p]Last Chance for Starlight Summer Outfit[/p]
    • [p]Removed from Shop on August 5[/p]
  • [p]Battle Pass: Moonwater Season 4[/p]
  • [p]Warlock Celebration Event[/p]
  • [p]Luck Pig EXP and 2x Rewards Event[/p]
  • [p]Hajoon’s Martial Tome Event[/p]
  • [p]Hot Chroma Summer Fashion Contest[/p]
  • [p]Prepare for Shadow Sea Garrison[/p]

Disconnection Support Requests

[p]Hello Crickets! On July 13th, our team made several large improvements to combat disconnections that our players had been facing. Through support tickets, we have been able to collect enough data and work with players on symptoms they had been experiencing. Since then, we have not been receiving any reports of frequent disconnections. We would now like to do one final push to ask any players experiencing frequent disconnections to please submit tickets to Game Support. This includes if you have been using VPNs or network acceleration tools to avoid disconnections. If you are using these tools, try turning them off to see if you are still frequently disconnecting. We would like to solve this issue as fast as possible for all players so please inform us below if this is still happening to you.[/p][hr][/hr][p]
If you are a player who is frequently disconnecting, please help by submitting a ticket to Game Support using the template below:[/p][p]Submit a ticket via Login Method to Game Support (recommended): [/p][p]https://help.plaync.com/[/p][p][/p][p]Submit a ticket without logging in to Game Support: [/p][p]https://help.plaync.com/[/p][p][/p][p]
Ticket Title: Disconnection Issues (NA or EU)
(Please specify which server you are playing on)

Blade & Soul NEO Disconnection Template
(Please Copy, Paste, and fill this template out in the body of your ticket)[/p][p][/p][p]Time the issue occurred:
Your Time Zone:
Disconnection Error Message Received:
IP address (whatsmyip.com):[/p][p]Country You Play From:
Are you using any network acceleration tools, VPN, or similar? If so, please write what you use:

Game Version (PURPLE or Steam):
Game Server region (NA or EU):
Game Server Name:
In-Game Location:
Character's Class:[/p]

Prepare for Shadow Sea Garrison Event

[p]Duration: July 22 - July 29 (maintenance to maintenance)
Reward Distribution: July 29th (after maintenance)[/p][p]On July 29, a new update comes our way including the addition of a new legendary dungeon: the Shadow Sea Garrison! Complete the following dungeons below 3 times through your Daily Quests to unlock rewards in celebration of the upcoming new Dungeon. All rewards are based per account and will be distributed after the event duration.[/p][p]Can I use multiple characters on the same account to complete the missions?[/p][p]Yes, if you use characters A, B, and C on the same account to complete the different daily quests, that will count towards your overall completion goal for the missions. You cannot use different accounts.[/p][p]Main Missions[/p]
[p]Missions[/p]
[p]Item Name[/p]
[p]Quantity[/p]
[p]Complete:
Blackram Supply Chain: Support Team
Daily Quest 3 Times[/p][p](Breaking the Chain)[/p]
[p]Insignia Chest[/p]
[p]1[/p]
[p]Jewel Powder[/p]
[p]10[/p]
[p]Element Powder[/p]
[p]10[/p]
[p]Wood Fragment[/p]
[p]10[/p]
[p]Hongmoon's Blessing Recovery Potion[/p]
[p]1[/p]
[p]Moonwater Plains Portrait Chest #1[/p]
[p]5[/p]
[p]Complete:
Blackram Supply Chain: Command Team
Daily Quest 3 Times[/p][p](Conquer the Blackram Supply Chain)[/p]
[p]Insignia Chest[/p]
[p]1[/p]
[p]Jewel Powder[/p]
[p]10[/p]
[p]Element Powder[/p]
[p]10[/p]
[p]Wood Fragment[/p]
[p]10[/p]
[p]Hongmoon's Blessing Recovery Potion[/p]
[p]1[/p]
[p]Moonwater Plains Portrait Chest #2[/p]
[p]5[/p]
[p]Complete:
The Bloodshade Harbor: Training Base
Daily Quest 3 Times[/p][p](Blood in the Water)[/p]
[p]Ascent Stone[/p]
[p]5[/p]
[p]Jewel Powder[/p]
[p]20[/p]
[p]Element Powder[/p]
[p]20[/p]
[p]Wood Fragment[/p]
[p]20[/p]
[p]Special Insignia Chest[/p]
[p]1[/p]
[p]Hongmoon's Blessing Recovery Potion[/p]
[p]2[/p]
[p]Moonwater Plains Portrait Chest #3[/p]
[p]5[/p]
[p]Complete:
The Bloodshade Harbor: Command Center
Daily Quest 3 Times[/p][p](Fall of Bloodshade Harbor)[/p]
[p]Ascent Stone[/p]
[p]5[/p]
[p]Jewel Powder[/p]
[p]20[/p]
[p]Element Powder[/p]
[p]20[/p]
[p]Wood Fragment[/p]
[p]20[/p]
[p]Hongmoon's Blessing Recovery Potion[/p]
[p]2[/p]
[p]Special Insignia Chest[/p]
[p]1[/p]
[p]Moonwater Plains Portrait Chest #4[/p]
[p]5[/p]
[p]Complete:
The Highland Exile
Daily Quest 3 Times[/p][p](Wailing Souls)[/p]
[p]Ascent Stone[/p]
[p]10[/p]
[p]Jewel Powder[/p]
[p]30[/p]
[p]Element Powder[/p]
[p]30[/p]
[p]Wood Fragment[/p]
[p]30[/p]
[p]Hongmoon's Blessing Recovery Potion[/p]
[p]3[/p]
[p]Superior Portrait Chest[/p]
[p]2[/p]
[p]Heroic Skill Book Fragment[/p]
[p]15[/p]
[p]​[/p][p]Bonus Missions[/p]
  • [p]Complete both Blackram Supply Chain Event Missions (Support & Command Team) to receive the “Conquest of Blackram Supply Chain” bonus reward.[/p]
  • [p]Complete both Bloodshade Harbor Event Missions (Training Base & Command Center) to receive the “Conquest of Bloodshade Harbor” bonus reward.[/p]
  • [p]Complete all missions from the entire event to obtain the "All Missions Completed" reward.[/p]
[p]Missions[/p]
[p]Item Name[/p]
[p]Quantity[/p]
[p]Conquest of Blackram Supply Chain[/p]
[p]Bound Superior Skill Book Selection Chest[/p]
[p]1[/p]
[p]Conquest of Bloodshade Harbor[/p]
[p]Heroic Skill Book Fragment[/p]
[p]10[/p]
[p]All Missions Completed[/p]
[p]Bound Heroic Skill Book Chest[/p]
[p]1[/p]
[p]​[/p][p] [/p][p]Total Available Rewards [/p][p] [/p]
[p]Item Name [/p]
[p]Quantity [/p]
[p]Insignia Chest [/p]
[p]2 [/p]
[p]Jewel Powder [/p]
[p]90 [/p]
[p]Element Powder [/p]
[p]90 [/p]
[p]Wood Fragment [/p]
[p]90 [/p]
[p]Hongmoon's Blessing Recovery Potion [/p]
[p]9 [/p]
[p]Moonwater Plains Portrait Chest #1 [/p]
[p]5 [/p]
[p]Moonwater Plains Portrait Chest #2 [/p]
[p]5 [/p]
[p]Moonwater Plains Portrait Chest #3 [/p]
[p]5 [/p]
[p]Moonwater Plains Portrait Chest #4 [/p]
[p]5 [/p]
[p]Ascent Stone [/p]
[p]20 [/p]
[p]Special Insignia Chest [/p]
[p]2 [/p]
[p]Superior Portrait Chest [/p]
[p]2 [/p]
[p]Heroic Skill Book Fragment [/p]
[p]25 [/p]
[p]Bound Superior Skill Book Selection Chest [/p]
[p]1 [/p]
[p]Bound Heroic Skill Book Chest [/p]
[p]1 [/p]

Weekly Maintenance - July 22, 2025

[p]Weekly Maintenance – July 22, 2025[/p][p] [/p][p]When[/p][p]3:00 PM PDT. See your time zone here: [/p][p]https://everytimezone.com/s/b316351e[/p][p][/p][p] [/p][p]NEO[/p][p]Estimated Downtime [/p][p]3 hours 45 minutes [/p][p]
Notes[/p]
  • [p]Hot Chroma Summer Fashion Contest will begin[/p]
    • [p]July 18 – July 29[/p]
  • [p]Prepare for Shadow Sea Garrison' Event will begin[/p]
    • [p]July 22 – July 29[/p]
  • [p]Shadow Sea Garrison Update Coming Soon![/p]
    • [p]Arrives July 29th, 2025[/p]