[Notice] False detection issue of Windows Defender to normal Troubleshooter file
Hello everyone, this is Troubleshooter development team.
Recently, it has been verified that Windows Defender's heuristic detection function causes abnormal execution of the game by defining files in some steam games as malicious codes and deleting or preventing them from being used.
In addition, when downloading games from Steam, Windows Defender intervenes and defines normal files as malicious codes to prevent file downloads, making it difficult to run the game normally even after reinstalling the game.
It has been verified that this problem is also occurring in Troubleshooter. The development team has repeatedly applied to Microsoft for exception processing of files related to Troubleshooter, but it will be difficult to resolve them in a short period of time.
Similar problems are occurring in other Steam games, and many games are asking Microsoft to process exceptions. Steam also recommends that Windows Defender make an exception to the Steam game folder if a file is misdetected during the download process.
Similar Case 1. GTA4,
https://steamcommunity.com/app/12210/discussions/0/3104638448266512561/
Similar Case 2. Bloodstained, https://steamcommunity.com/app/1257360/discussions/0/2638497042777213674/
If you downloaded the game through Steam, but are experiencing the above problem, please try the following method.
1. Remove Steam download cache ( https://help.steampowered.com/en/faqs/view/6AD7-820D-8BE5-E51F )
2. Logout from Steam client and login
3. Update Windows Defender
If the above method does not solve the problem, there is also a way to designate the Steam game installation folder as the inspection exception folder and ignore the warning. Please refer to below link:
https://support.microsoft.com/en-us/windows/add-an-exclusion-to-windows-security-811816c0-4dfd-af4a-47e4-c301afe13b26#ID0EBF=Windows_10
I'm sorry for making you nervous about this. We will continue to request Windows Defender to solve the inconvenience as soon as possible.
Thank you.
Recently, it has been verified that Windows Defender's heuristic detection function causes abnormal execution of the game by defining files in some steam games as malicious codes and deleting or preventing them from being used.
In addition, when downloading games from Steam, Windows Defender intervenes and defines normal files as malicious codes to prevent file downloads, making it difficult to run the game normally even after reinstalling the game.
It has been verified that this problem is also occurring in Troubleshooter. The development team has repeatedly applied to Microsoft for exception processing of files related to Troubleshooter, but it will be difficult to resolve them in a short period of time.
Similar problems are occurring in other Steam games, and many games are asking Microsoft to process exceptions. Steam also recommends that Windows Defender make an exception to the Steam game folder if a file is misdetected during the download process.
Similar Case 1. GTA4,
https://steamcommunity.com/app/12210/discussions/0/3104638448266512561/
Similar Case 2. Bloodstained, https://steamcommunity.com/app/1257360/discussions/0/2638497042777213674/
If you downloaded the game through Steam, but are experiencing the above problem, please try the following method.
1. Remove Steam download cache ( https://help.steampowered.com/en/faqs/view/6AD7-820D-8BE5-E51F )
2. Logout from Steam client and login
3. Update Windows Defender
If the above method does not solve the problem, there is also a way to designate the Steam game installation folder as the inspection exception folder and ignore the warning. Please refer to below link:
https://support.microsoft.com/en-us/windows/add-an-exclusion-to-windows-security-811816c0-4dfd-af4a-47e4-c301afe13b26#ID0EBF=Windows_10
I'm sorry for making you nervous about this. We will continue to request Windows Defender to solve the inconvenience as soon as possible.
Thank you.