HELLDIVERS™ 2 News

Hello Helldivers,
This morning, we gathered the best engineers Super Earth can muster to look at the main issues that are impacting your experience and to fix them.

These issues are caused mostly by having so many players in the game and server capacity creating unexpected behaviors.

Let me update you on what we did so far with the latest patch being deployed:

• Server Capacity and log in access:
  
• We have eased the authentication request overall.
  
• We have improved error message visibility and added a countdown timer to clearly show when a new attempt will be made.
  
• Progression and mission reward not being granted:
  
• We fixed the daily and difficulty progression error
  
• Based on the testing we have done we believe we have fixed future mission rewards but will continue to monitor this closely as it is our top priority
  
• To compensate for lost rewards, we are working on an increased reward event
  

Thanks for being awesome and supporting our devs and remember, as we say in my country….
Liberté, Fraternité, Égalité
- Alex Bolle

You can also read these patch notes on Zendesk.

Helldivers 2 has become the biggest PlayStation game released on PC yet, at least going by the number of simultaneous players on Steam, as it doubled the previous record of concurrent players set by God of War.

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The last few days have been pretty wild for Helldivers 2. The sequel took off immediately, quickly becoming Sony’s biggest launch on PC, surpassing God of War. Server issues couldn’t prevent the positive word of mouth from spreading, and the co-op shooter continued to grow in popularity.

But that has sadly exacerbated all of the connectivity, and server-related problems that those who jumped in early are very familiar with. The good news is that things have only gotten better.

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Helldivers 2 is yet another example of a predominantly co-op game being a victim of its own success. Since its launch, the servers have buckled under the weight of keen conscripts ready to exterminate some bugs. There's been frequent disconnects, matchmaking issues, and post-game rewards not showing up for some folks. But Arrowhead CEO Johan Pilestedt has offered some comfort, saying that they've popped three hotfixes live to fix some of these issues.

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Hey Everyone,

Thank you for your patience during the server maintenance. With it we deployed three “rapid-fixes” aimed at improving the situation with rewards often not being handed out properly, login-issues, and server capacity.

To speak in technical terms, our services as well as our partner services have a rate limiter that denies connections beyond a volume per minute to prevent the entire system from failing. We managed to increase the rate limit from 10,000/min to 20,000/min and the total capacity of concurrent players was increased from 250,000 total to 360,000 total. This was however still not enough as the player count jumped to 360k after 5 1⁄2 minutes.

As such, the issue with login remains. If for any reason you get the “Failed to connect to server”issue it means that the maximum number of login requests for that particular minute is exceeded and/or that the servers are full and will require someone to log out before allowing new players in. As mentioned above, the increased capacity should require less retries to get in.

As for the reward issue, the fix was mitigated but not resolved. And without additional server maintenance this will still not work as intended. If you get the issue you can try rebooting the game to increase the chances of it being reset. This is due to the high traffic on the servers leading to rewards not being tracked correctly by our servers.

I know the progression issue is frustrating, especially for newer divers that want to unlock sweet gear. For now, please once again accept our sincere apologies for the issues you’re facing and rest assured, we’re doing our utmost to make it right. In order to do so, right now it is crucial that our team gets some sleep and we will be back at this again in a few hours.

Regards,
Johan