Notice Regarding Steam NX Refund

This is a follow up to the Service Discontinued notice, where we specified that we were refunding players in NX on the Nexon Launcher and directed Steam users to Steam's support center. We have updated instructions now on how to claim your NX back for the refund period as a Steam player.

We would like to offer Steam players credit in NX Prepaid for Blue Meret or Meso Token purchases between made December 11, 2019 12:00 AM PST and March 18, 2020 8:00 AM PDT if purchases were made with Steam Wallet in-game.

• In order to do this, please contact Nexon's Customer Support team, rather than Steam's Customer Support. Since this process is through us and not Steam, please provide us with proof of the purchases (screenshots of the Steam Purchase History and your Steam ID) within the eligible period.
  
• Please note that we will continue to uphold Steam's Refund Policy and refunds will not be granted if it does not fall within their guidelines.
  
• We cannot refund MapleStory 2 DLC Packs purchased through Steam. Only Blue Meret purchases made within the time window above are eligible for credit in NX.
  

Thank you,
- The MapleStory 2 Team