Performance Issue Occurring under Certain Conditions
Issue Summary
Thursday, Jan. 9th UTC
We are currently investigating an issue that was brought to our attention with regards to the VU10.12.00 Update that was released earlier today.
Details of the Issue
Some users have been experiencing significantly reduced frame rate under certain configurations and environment after applying the latest VU10.12.00 Update.
Please rest assured we're actively investigating the matter at hand and will provide an update as soon as we have more information.
For those who are experiencing the frame rate issue, please contact support below. We may need additional details from you that may help identify the root cause.
↓
http://www.capcom.com/mhwsupport/
Apologies for the inconvenience this may have caused and we appreciate your patience.
[Note]
You can check to see if your game files are causing this issue by following the steps outlined below.
How to check your game files:
1. Log in to Steam and go to your "Library" tab
2. Right click on the game in your list, and click "Properties..."
3. In the Properties window, click the "LOCAL FILES" tab, then click "VERIFY INTEGRITY OF GAME FILES..."
4. Wait for the validation process to complete
In some instances, the issue can be resolved by validating your game files, which will roll back any files as necessary.
Important:
Matchmaking in Monster Hunter World: Iceborne requires players to have updated to the same version. Keep in mind that you can only match with other players who have the same update. You can verify the version number in the bottom-right corner of the title screen.
For other questions, please visit the official Monster Hunter World: Iceborne support portal below.
http://www.capcom.com/mhwsupport/
Thursday, Jan. 9th UTC
We are currently investigating an issue that was brought to our attention with regards to the VU10.12.00 Update that was released earlier today.
Details of the Issue
Some users have been experiencing significantly reduced frame rate under certain configurations and environment after applying the latest VU10.12.00 Update.
Please rest assured we're actively investigating the matter at hand and will provide an update as soon as we have more information.
For those who are experiencing the frame rate issue, please contact support below. We may need additional details from you that may help identify the root cause.
↓
http://www.capcom.com/mhwsupport/
Apologies for the inconvenience this may have caused and we appreciate your patience.
[Note]
You can check to see if your game files are causing this issue by following the steps outlined below.
How to check your game files:
1. Log in to Steam and go to your "Library" tab
2. Right click on the game in your list, and click "Properties..."
3. In the Properties window, click the "LOCAL FILES" tab, then click "VERIFY INTEGRITY OF GAME FILES..."
4. Wait for the validation process to complete
In some instances, the issue can be resolved by validating your game files, which will roll back any files as necessary.
Important:
Matchmaking in Monster Hunter World: Iceborne requires players to have updated to the same version. Keep in mind that you can only match with other players who have the same update. You can verify the version number in the bottom-right corner of the title screen.
For other questions, please visit the official Monster Hunter World: Iceborne support portal below.
http://www.capcom.com/mhwsupport/