Experiencing High Ping?

[h2]High Ping[/h2]
Since we're a brand new title releasing in Early Access just recently, we want to make sure we're keeping player count high in matches. We're running servers only out of Seattle/Oregon (west coast USA) for now to help ensure this objective. Once we start seeing a rise in player count, we'll start running servers in the highest player count locations thanks to some heavy lifting by our engineers. We're fortunate in that we can spin servers up at almost any place on the globe

For now, running out of USA West Coast might result in you experiencing high ping times. We want to let you know we are working on it as it is a high priority. Dynamic server locations are one of the feature upgrades next on our list to tackle.

[h2]Player Matching[/h2]
Currently we are matching folks randomly and mixing teams up between games. Once we finish with the "triaging" necessary to release on Steam Early Access, we will be spending time enhancing player match making and getting you into teams with your friends.

[h2]Full Games[/h2]
Even though we're keeping servers on the USA west coast, we are seeing an increase in player counts. That means sometimes you might start a game with only a few people in matchest on what looks to be a busy day for playing. This usually means a new multiplayer server has spun up. If you wait a bit, you'll often find new people joining in short order to play. If you are finding that you are waiting longer than you like, try leaving your current match and then pressing the "Play" button again. A new slot in a game that is fuller may have opened up.

Thanks for your patience as we scale up. We are looking forward to seeing you in Project Genesis!

Best regards,
Project Genesis Dev Team