Game Guard Reporting Guide
Hello La Talers!
We have received reports of a problem involving Game Guard. In order to help us solve this issue, we are requesting that the impacted users send us a particular game log file located in the Steam install directory.
You can access the directory in four easy steps:
Step 1:
Open up your Steam Client and go to your Library Tab. Right-click on La Tale and select ‘Properties’ from the list.
Step 2:
In the properties menu, select the "Local Files" tab. After that press "Browse Local Files" button.
Step 3:
The La Tale Folder will now appear. In that folder, locate the Game Guard Folder and open it.
Step 4:
Copy all of the ".erl" files in this folder to another location on your computer and add them to a .zip archive. Please send this zip file to [email protected] for us to review.
After you send us the zip file and the image of the error message you received, we are going to assess what went wrong and provide you with necessary information to resolve the issue and start the game smoothly.
Thank you,
- La Tale Team
We have received reports of a problem involving Game Guard. In order to help us solve this issue, we are requesting that the impacted users send us a particular game log file located in the Steam install directory.
You can access the directory in four easy steps:
Step 1:
Open up your Steam Client and go to your Library Tab. Right-click on La Tale and select ‘Properties’ from the list.
Step 2:
In the properties menu, select the "Local Files" tab. After that press "Browse Local Files" button.
Step 3:
The La Tale Folder will now appear. In that folder, locate the Game Guard Folder and open it.
Step 4:
Copy all of the ".erl" files in this folder to another location on your computer and add them to a .zip archive. Please send this zip file to [email protected] for us to review.
After you send us the zip file and the image of the error message you received, we are going to assess what went wrong and provide you with necessary information to resolve the issue and start the game smoothly.
Thank you,
- La Tale Team