[NOTICE] Disconnection in Several Regions
Dear SOF Players,
We have received several reports regarding frequent disconnections specifically affecting players in several regions.
Our team has held a conference to address this matter. To identify the root cause, we require more detailed information from those currently experiencing these connection issues.
If you are affected, please provide the information listed below, along with a screenshot of error messages received, to help us investigate further:
[Required Information]
1. Account :
2. Country of Access :
3. VPN Usage : (Yes/No)
4. Date and Time (Lost Connection) : Month/Day, Time
5. Screenshot attachment of error message :
Please submit this information through our Lounge Ticket system to ensure the fastest processing.
We will compile all reports and conduct a joint investigation with our development team.
Any significant findings or updates will be shared via an official Notice.
Please note that using unlicensed Windows may cause potential disconnections, so we highly recommend using a licensed version of Windows.
We sincerely appreciate your cooperation and patience as we work to resolve this issue.
Regards,
SOF Team
We have received several reports regarding frequent disconnections specifically affecting players in several regions.
Our team has held a conference to address this matter. To identify the root cause, we require more detailed information from those currently experiencing these connection issues.
If you are affected, please provide the information listed below, along with a screenshot of error messages received, to help us investigate further:
[Required Information]
1. Account :
2. Country of Access :
3. VPN Usage : (Yes/No)
4. Date and Time (Lost Connection) : Month/Day, Time
5. Screenshot attachment of error message :
Please submit this information through our Lounge Ticket system to ensure the fastest processing.
We will compile all reports and conduct a joint investigation with our development team.
Any significant findings or updates will be shared via an official Notice.
Please note that using unlicensed Windows may cause potential disconnections, so we highly recommend using a licensed version of Windows.
We sincerely appreciate your cooperation and patience as we work to resolve this issue.
Regards,
SOF Team