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Notice of Login and Top-up Issue

[h3]Greetings Warlords,[/h3]

Due to the Steam error, you may occur the issues with being unable to login or top-up.

The Steam official is currently handling it.

We apologize for any inconvenience this may have caused and greatly appreciate your understanding and support.

Customer Service FAQ: Dev Answers


Greetings, Warlords! We greatly appreciate your positive reviews of the last developer FAQ. This time, we have gathered 11 commonly asked questions from the Customer Service pool and community feedback and invited relevant developers to provide answers:

We value your feedback on each question. You can share your thoughts on our Discord server here:
Official DC Server: https://discord.gg/sMwGwQbp7g

Please don't hesitate to express your thoughts on each question in our Discord. Your feedback is invaluable to us, and we will continue to enhance our developer FAQ based on your input.

[h2]1. How to resolve the issue of crashing or freezing in battles?[/h2]
We understand the frustration that crashes or freezes can cause, and we're actively working to address this issue. To minimize the impact of unexpected crashes during battles, we implemented an optimization in the game version released on September 28th. With this improvement, unexpected accidents, like crashes in Ranked Battles, will no longer negatively affect your personal game results.
  • For example, if you experience a crash during a battle but your team emerges victorious, the system will consider it a win for you, and it won't be counted as a loss.
  • Furthermore, if you encounter a crash issue, we recommend checking your device's available memory and graphics memory. To prevent similar issues caused by local problems, it's helpful to verify the game file integrity as well.
  • Our development team is continuously working on optimizations and improvements to enhance the game's compatibility and stability. Details of these optimizations will be provided in the update log, where you can find more information on our progress.


[h2]2. My inventory is overflowing, and sometimes items seem to disappear without explanation. Is there a way to quickly track item usage?[/h2]
To enhance item tracking in your inventory, we are planning to introduce a self-service inquiry function for key items in future updates. Once the function is rolled out, you will be able to view information such as changes in item quantity and the reasons behind these changes in your account's inventory. Keep an eye on our update log for more information.

If you have any questions about your inventory assets, you can promptly contact customer service through the in-game support system. Providing detailed information like the time of item changes, item names, actions taken with the items, and so on will help us verify and assist you more efficiently.

[h2]3. I preordered the [Knightfall] Season Pass at the end of the last season, but I didn't receive the 3 Stars Unit Unlock Order for the [Knightfall] Season. Why is that?[/h2]
In the [Knightfall] Season Pass Preorder event, we expressed our gratitude by including bonus rewards that allow you to unlock [Schutzdiener] for free. To claim these rewards after preordering the Season Pass, you should participate in the [Knight's Oath Expedition] event on the O-Events page. Once you meet the corresponding requirements, you can manually acquire 2 Unlock Orders for [Schutzdiener] from the event page. Please note that these rewards are not automatically granted upon preordering the Season Pass.

[h2]4. Last season, I used my extra Latent Potential drop cards, which turned into extra drop buffs in the [Knightfall] season. Can I exchange these buff counts for the corresponding War Tokens?[/h2]
No need to worry, Warlords! After the maintenance on October 12th, the additional drop buffs in Latent Potential will be converted into the corresponding number of War Tokens and returned to you through in-game mail. Please check your mail in a timely manner.

[h2]5. I enter the battlefield while reforging my equipment in the Capital. When I return to the Capital after the battle, my reforged equipment is missing. What happened to it?[/h2]
After a successful Artificer's Forge, if the reforged equipment hasn't been picked up, it remains with the original Armourer. You can return to the Armourer to retrieve it. Additionally, we will optimize the reminder system for picking up reforged equipment in future updates to prevent similar situations from causing confusion.

[h2]6. Will we receive system prompts for key actions when using items in the future?[/h2]
Your feedback is invaluable to us! After a thorough evaluation by our teams, it has been determined that enhancing system prompts for essential item-related actions is necessary. We will incorporate this improvement in upcoming updates. For example, the Fusion system will provide a more noticeable consumption prompt when the Reforged value reaches 5,000, and the Store will offer purchase tips when using discount coupons. In addition, we recommend being cautious when dealing with important inventory items and performing a double-check before any critical actions to avoid unintended item consumption.

[h2]7. Why did I receive the notice [Transaction has been declined by fraud detection system] during the top-up process?[/h2]
A friendly reminder: To prevent frequent transaction failures, we recommend avoiding frequent opening and closing of the transaction page during the top-up process. This notice may occur due to a high number of recent refunds or failed transactions. Since the top-up system is facilitated by Steam (and not an in-game function), we suggest reaching out to Steam customer service for assistance and resolution if you encounter this issue.

[h2]8. How can I resolve the issue of getting stuck on the map?[/h2]
If you find yourself stuck outside the battlefield, such as in the Capital or the World, we recommend using the [ESC → Encountered a problem? → Reset Location] option to resolve it.
However, if you're stuck on the battlefield and are in immediate danger, please promptly submit the issue to customer service via [ESC → Encountered a problem? → Submit Question]. Our development team will analyze and optimize the issue as quickly as possible. To assist with the resolution, please provide the following information:
  • Relevant screenshots of the stuck issue.
  • Detailed information about your actions leading up to the issue, including actions like jumping, rolling, mounting or dismounting, using displacement skills, being attacked and moved by attacks, colliding with a moving siege engine or artillery, and whether any area-affecting effects were present.
  • Include as much information as possible about the weapons that might have caused the issue, such as Chain Dart & Scimitar and Dual Blades.


[h2]9. I'm using third-party input methods, and the game returns to the desktop in Fullscreen mode. What can I do?[/h2]
Third-party input methods that involve screen switching can cause the game to return to the desktop when displaying floating windows while typing. To prevent this, we recommend using the built-in system input method for typing when you're in Fullscreen mode.

[h2]10. In Unit Deployment, my Leadership value is sufficient according to the Unit Menu, but I can't select a Unit that doesn't exceed my Leadership value. What's happening?[/h2]
This issue is indeed a bug and will be fixed in the version update on October 12th.

[h2]11. Bug fixes report for the beginning of the [Knightfall] Season.[/h2]
With the introduction of new content and activities in the [Knightfall] season, some unexpected issues arose. Many of these have been promptly reported and addressed, and the development team is diligently investigating the causes of these bugs to create a more stable version. We deeply appreciate your swift feedback, which contributes to the game's overall stability. Here's a summary of recently resolved issues:
  • The issue where First Victory Quest could not be completed, and Side Quests could not be finished: Fixed.
  • The issue with flashing problem during the settlement of Territory War Battles and the inability to claim rewards: Fixed.
  • The issue with unclaimable survey rewards: Fixed.
  • The issue with Conqueror's City modeling: Fixed
  • The issue where Kriegsbruders Season Challenges Quests was not available: Fixed.
  • The issue where Kriegsbruders Season Challenges Quests could not be clicked to complete: Fixed.
  • Trebuchets not functioning in the Territory War on September 23rd: Fixed.
  • The inability to use store discount vouchers: Fixed.

Patch Notes: Update Log 12/10/2023



[h2]Greetings, Warlords! [/h2]

We will update the game during our maintenance on October 12th, which will last for 3 hours and run between 12:30-15:30 (UTC+8). After the maintenance we will give all players 8,000 Bronze Coins,300 Honor, and 15 Unit Medals as compensation for any inconvenience caused. Be sure to arrange your time accordingly.

[h3]The update will contain the following:[/h3]

I. EVENT NOTICES


[h2]1、[Knightfall] Seasonal Doctrine Challenge Event![/h2]
[h3]Content:[/h3]
Press F5 to access the Doctrine Challenge event. Complete the quests to earn new seasonal doctrines along with Old Doctrines Selection Kits!
[h3]Doctrines Effects & Event Rewards:[/h3]
  • Stage 1: Archers of Light: Rejuvenation - Increases rate of healing by 25%
  • Stage 2: Bastion Crusaders: Shield - Reduces ranged damage taken by 15%.
  • Stage 3:: Vanguard Champions: Unleash - Recovering up to full health with [Battle Stance] makes the next skill used grant an extra 10% slashing damage.
  • Stages 4 to 6: 1x Old Doctrines Selection Kit for each phase.

You earn a stage reward for every 5 challenge quests you complete. Completing all 20 quests will award all rewards of the first four stages.
Having [Premium Account] or activating it unlocks another 10 quests, which when completed, awards you the rewards for the final six stages.
[h3]Time:[/h3]
The Doctrine Challenge run from October 12th (after maintenance) through October 26th (until maintenance). The Exchange menu will be available until November 2nd (until maintenance).
Important Note: Sovereigns cannot be used to complete the challenge quests.

[h2]2. Warfare Challenge Pack Rotation[/h2]
[h3]Content:[/h3]
The [Dynasty] and [Tyranny] Challenge Packs will be taken off the shelves under Store - Warfare Packs, and the [Highlanders] and [Paragons] packs will become available.
[h3]Time:[/h3]
From October 12th (after maintenance) to October 26th (before maintenance).


II. UNIT CHANGES & BUG FIXES
  1. After the Yanyuedao Cavalry initiates an attack with [Dread Unleashed], it maintains its charged status for 1 second and will attack again if there are enemies within its attack range.
  2. The [Long-distance Charge] effect will persist for a short duration after charging, and its special effects have been modified to better match the charging animation.
  3. Zweihanders' [Furious Zeal] now targets 3 enemies for the 1st, 3rd, and 5th attack stages instead of 2.
  4. The response speed of Kriegsbruders' [Thirst for Blood] has been increased, making it easier to launch immediate attacks.
  5. Grayhair Garrison can now use [Last Stand] while [No Retreat] is active.
  6. Fixed the issue where the training node for [Zweihanders], which was will increase the effect of [Battle Stance], didn't work as intended.
III. BUG FIXES & IMPROVEMENTS
  1. Fixed the issue where heroes could get stuck in a wall on [Turul Város].
  2. Fixed the issue where the training node for [Condottieri Guards],[Chevaliers], and [Houndsmen], which increased HP by 5%, didn't function as intended
  3. Fixed the issue where heroes could get stuck in a barrier on [Kurak Castle].
  4. Fixed the issue where being interrupted when the progress bar of deploying artillery is almost full could lead to an incorrect result.
  5. Fixed the issue of missing collision at the wall of Point A and a misplaced model at the wall of Point C on [Continopolis].

[Project Nirvana] Journal #3 Final Verification Depends on You



[h3]Greetings Warlords:[/h3]

[Project Nirvana] has been officially underway for a while, and as we mentioned earlier, our goal is to achieve the following performance optimization objectives by November 2nd:
  1. For the recommended system requirements on the official website, we guarantee an average frame rate of 60 FPS or higherunder high-quality 1080P settings, with a minimum frame rate (1% Low) exceeding 45 FPS, while keeping memory usage below 5GB and VRAM usage below 4GB.
  2. For the minimum system requirements on the official website, we guarantee an average frame rate of over 60 FPSon low-quality 1080P settings, with a minimum frame rate (1% Low) exceeding 45 FPS, while keeping memory usage below 4.5GB and VRAM usage below 3GB.

While these goals may seem like just a few lines of text on paper, the pressure they impose on the development team is immeasurable. We must acknowledge that there are numerous challenges to overcome in the optimization process.


[h2]Conqueror's Blade is an online game with numerous complex systems.[/h2]

In most online games today, development teams would prioritize the optimization of CPU and GPU resources through strategies such as reducing graphical detail for non-player characters (NPCs) or adopting simpler level map designs.


However, Conqueror's Blade stands out due to its extensive high-quality hero and unit attires, as well as intricate map designs. These demand substantial GPU performance. Additionally, unit battles and artillery attacks also require intensive CPU calculations.


As a result, the task of achieving optimal performance for both CPU and GPU in Conqueror's Blade presents a significant and challenging endeavor.


[h2]Maintaining top-notch experience while optimizing the 1% LOW frame rate during battles is exceptionally challenging.[/h2]

With the exception of specific maps, the lowest frame rates frequently occur during point captures in battles. These scenarios involve a multitude of fighting units, an abundance of hero skills in use, artillery, and other elements that enhance the overall battlefield experience but also exert significant pressure on performance.


Consequently, addressing the 1% LOW frame rate issue while preserving the quality of battle experience is doubly demanding.


[h2]Ensuring stability during the optimization process presents a significant challenge.[/h2]

As we strive for performance optimization, extensive adjustments have been made at various parts, including art, planning, and gameplay programming. The development team has also made modifications to the engine's underlying architecture, involving the reconstruction of certain aspects of the game's structure and design to achieve our optimization goals.


However, these changes can introduce unforeseen stability issues. While we are committed to rigorous testing and resolving stability concerns during the development process, we also encourage more warlords to participate in testing to aid in this endeavor.


While we've committed to completing the optimization before November 2nd, the daunting challenges we face have us feeling a hint of panic. Nevertheless, the entire development team remains fully dedicated to achieving our optimization goals.


[h2]So, how will we determine if we've successfully met these goals?[/h2]

Considering the diverse content within the game, we believe it's fair to use your favorite Map as an example to verify whether we've achieved the optimization standards. We understand that each Warlord has their preferred Map, and we're committed to ensuring that the performance of this Map meets the established standards.


We're entrusting you with the authority to select the Map!


In addition to in-game voting, we will also conduct polls on Discord featuring 15 Maps that are frequently used in the game. Please choose your 3 favorite Maps from among these options.


The performance experience of the 3 final Maps will serve as the benchmark for determining our success or failure.


[h2]Apart from Maps, how can we verify the optimization of configurations?[/h2]

Given the challenges of uncontrollable factors such as test environments, device systems, device brands, and installed software, it's difficult for us to define a universally accepted verification configuration. However, to openly and transparently demonstrate our optimization results, the development team is actively setting up multiple computers that meet both the minimum and recommended requirements. Once these machines are assembled, we will invite you to oversee their actual performance under a standardized environment.


We will provide further details in the future.

Dev Log: Talk with the Dev Team behind Conqueror’s Blade



[h3]1. The Season "Knightfall" was released on September 14th. What inspired the creation of this season?[/h3]

Response: Initially, after two seasons with Eastern themes, we aimed to introduce content from Western battlefields to enrich the game. When considering themes, we sought to capture the raw, early-warfare essence that the game had during its initial launch. This led us to the concept of the Teutonic Order, which was a popular choice among players in one of our previous surveys.


[h3]2. The units have a medieval German-inspired look and names. Can we refer to this as a "medieval German season?"[/h3]

Response: We did draw inspiration from the Teutonic Knights and the combat styles of that time and region. However, the Teutonic Order included members from various countries and cultures across central and eastern Europe. While it conveys a hint of a Germanic theme, it doesn't represent the entirety of what "German" means to us. So, we can't definitively label this season as exclusively "German."


[h3]3. How did you choose which units to add to the Season?[/h3]

Response: Firstly, we examined authentic historical references to understand how knights of that era engaged in battle and identified the most iconic weapons and combat styles that could pique players' interest. Secondly, we considered how introducing these new units would positively contribute to the diversity of the battlefield in the current game ecosystem, offering gameplay experiences players may not have encountered before.


[h3]4. The T3 Archer unit, Schutzdiener combines both offensive and supportive abilities, including the ability to heal allies. Can you tell us about the process of designing this unit?[/h3]

Response: We believed this unique gameplay style would introduce different tactical possibilities and alter the game's dynamics. Inspired by the stories surrounding the Knightly Orders and their association with holiness and healing practices, we created a unit that possesses the ability to provide healing and support in addition to combat prowess.


[h3]5. The Zweihander is an iconic weapon carried by the new T5 unit. Many players are asking if there are plans to introduce this sword as a separate Hero Weapon class in the future. Do you have any plans for this?[/h3]

Response: For this year, we don't have plans to introduce a new hero class. Currently, we have a variety of hero weapons and units, and our focus is on balancing and developing new mechanics for units. However, we recognize that the Zweihander is a highly anticipated weapon. If we were to introduce a new hero class in the future, it would certainly be a strong contender.


[h3]6. The overall tone of the Knightfall video trailer is notably different from the previous Sengoku season, being darker and more brutal, which many players praised for its "warlike" feeling. Was this intentional?[/h3]

Response: In the previous season, we experimented with a style reminiscent of action-packed manga in our video trailer, which is a characteristic Japanese artistic approach. For the Season Knightfall, we aimed to portray how they engaged in warfare driven by their faith. They were more zealous, and their environment and struggles were harsher, naturally resulting in a heavier atmosphere. Every video trailer atmosphere we create is indeed intentional, aiming to convey the essence of the season's theme.


[h3]7. Can you share some details about the development team's future plans?[/h3]

Response: Our top priority is improving the game ecosystem, addressing several challenges such as the gap between new and veteran players, PvE content, Territory War gameplay, unit and hero balance, and the upcoming Performance Optimization Campaign "Nirvana."


[h3]8. Previously, you engaged with players during China Joy, directly answering their questions. Do you plan to organize more meetings like this in the future?[/h3]

Response: Absolutely, engaging directly with players face-to-face is part of our ongoing strategy. We will continue to hold similar events to communicate with players, share our thoughts, and listen to your feedback. Your input helps make the game better, and we're preparing to meet players around the world in various regions.


[h3]9. Finally, is there anything you would like to wish or say to Conqueror's Blade players?[/h3]

Response: Conqueror's Blade has been online for over four years, nearly five, and we're immensely grateful for your support and companionship throughout this journey. As we make significant adjustments to the game's ecosystem and optimization in the future, if you have any thoughts or suggestions, please don't hesitate to reach out to the development team via livestream events and social channels. Serving you is an honor for the whole "Conqueror's Blade" team.