About frequently asked questions
About frequently asked questions
Thank you for purchasing ROMANCE OF THE THREE KINGDOMS XIV.
We have answers to the questions that many of you have been asking.
1. Under certain circumstances, the game stops running after the in-game movie is shown. We are investigating the issue where the game stops running after the in-game movie is shown. It is an issue when a Radeon graphic board is used and the driver version is updated to the most recent Recommended v19.12.2/Option v20.1.2. The game is confirmed to run when the driver version is 19.10.1 (WHQL), so please try rolling back the update. We are currently discussing and investigating this issue with AMD.
The latest driver (Radeon 20.1.3) has been released to solve this issue. Please update to this driver to play. https://www.amd.com/en/support
2. Gameplay becomes very sluggish/slow, or does not start under certain circumstances.
For laptops, if the game drops in FPS, or stops running, try the following steps:
(1) Start NVIDIA Control Panel.
(2) Open “3D Settings” in “Select Task” and select “Manage 3D Settings”.
(3) Change the "Preferred Graphics Processor" setting to "High Performance NVIDIA Processor" on the ""Global Settings"" tab and click Apply.
(4) Restart the game.
3. When using multi-display, the game becomes sluggish/slow, or does not start.
Regardless of having a graphics board, the onboard configurations are prioritized, causing the game to become sluggish/slow or to stop running. In order to prioritize the graphics board, try the following steps:
(1) Right-click on the desktop and select "Display Settings"
(2) From the display list, select the display to use for the game
(3) Click the box "Make this my main display" in the bottom of the screen
(4) Restart the game
4. No voices during the game
If voices are not played after installing the game, this is due to a bug where the game launcher default settings have voice set to OFF. In the launcher, please set voice to ON. We are looking at fixing this issue.
Please contact us if there are any further issues and we will look into what can be done. In addition, please check the recommended settings as well.
Thank you for purchasing ROMANCE OF THE THREE KINGDOMS XIV.
We have answers to the questions that many of you have been asking.
1. Under certain circumstances, the game stops running after the in-game movie is shown. We are investigating the issue where the game stops running after the in-game movie is shown. It is an issue when a Radeon graphic board is used and the driver version is updated to the most recent Recommended v19.12.2/Option v20.1.2. The game is confirmed to run when the driver version is 19.10.1 (WHQL), so please try rolling back the update. We are currently discussing and investigating this issue with AMD.
The latest driver (Radeon 20.1.3) has been released to solve this issue. Please update to this driver to play. https://www.amd.com/en/support
2. Gameplay becomes very sluggish/slow, or does not start under certain circumstances.
For laptops, if the game drops in FPS, or stops running, try the following steps:
(1) Start NVIDIA Control Panel.
(2) Open “3D Settings” in “Select Task” and select “Manage 3D Settings”.
(3) Change the "Preferred Graphics Processor" setting to "High Performance NVIDIA Processor" on the ""Global Settings"" tab and click Apply.
(4) Restart the game.
3. When using multi-display, the game becomes sluggish/slow, or does not start.
Regardless of having a graphics board, the onboard configurations are prioritized, causing the game to become sluggish/slow or to stop running. In order to prioritize the graphics board, try the following steps:
(1) Right-click on the desktop and select "Display Settings"
(2) From the display list, select the display to use for the game
(3) Click the box "Make this my main display" in the bottom of the screen
(4) Restart the game
4. No voices during the game
If voices are not played after installing the game, this is due to a bug where the game launcher default settings have voice set to OFF. In the launcher, please set voice to ON. We are looking at fixing this issue.
Please contact us if there are any further issues and we will look into what can be done. In addition, please check the recommended settings as well.