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Emergency maintenance and compensation for problems

Compensation for the emergency maintenance on February 26 and problems
You can receive rewards through the mailbox when you connect to the basis for UTC +0.


February 27: Seal Breaker Scroll (10)
February 28: Champion Mode Entry Ticket (5)
March 1: Event Dungeon Festival Ticket (5)
March 2: Hero Dungeon Ticket (5)
March 3: Fusion Coupon (3)
March 4: GP Random Prop Reset Form (2)
March 5: Seal Breaker Scroll (10)
March 6: Seal Breaker Scroll (10)
March 7: Champion Mode Entry Ticket (5)
March 8: Event Dungeon Festival Ticket (5)
March 9: Hero Dungeon Ticket (5)


Currently, there is no more problem.
Once again, we are very sorry to occur the problem.


In case you actually experienced a problem,
we will restore all and give the additional rewards individually.


We will do our best to provide good service.

Thank you.

Regarding the Recent Security Issue

On February 26, we came across an urgent security issue while monitoring the community threads. We began an emergency diagnostic to find out any security vulnerability in our system, and we found out that players could log into other player’s account in certain circumstances.

This specific situation can occur only when a player knows the login information of a Steam account that plays GrandChase. This player can then log into the game with the other GrandChase account as if it was the player’s own account. There was no leakage of account information on GrandChase account nor Steam account, but players could log into the same GrandChase account with different Steam accounts, making it susceptible to exploits.

After finding this issue, we immediately worked to fix the security vulnerability. We reconfigured and tested the fix to confirm that it solved the problem, and applied the fix during the emergency maintenance. After the maintenance, we double-checked that the security issue was fixed, and confirmed yet again that no account info was leaked.

We sincerely apologize to every player for the security invulnerability, and especially to players who were directly affected by this issue. Although some players have already reported similar cases of vulnerability, at the time, we believed that they were leaks caused by the account holder. We apologize for being so slow to respond to this issue.

We will make sure to put more effort into our security to prevent any recurrences, and will also enhance the process of monitoring the community. This will ensure that this kind of problem occurs less frequently and similar issues will get resolved quickly.

We will recover and compensate every player affected by this issue. For any related inquiries, we will provide 1:1 customer service to fix as much damage as we can. We will provide limitless support until the damage caused by this issue is completely restored.

Again, we would like to deeply apologize for the inconvenience that we have caused you.
Please do not be alarmed as this issue was not an account info leak case and we will make sure this never occurs in the future.

We will strive to do our best to provide you with the best service.

Thank you.

[MA] (Complete) Emergency Game Maintenance

Hello, Heroes of Bermesiah!
We will be having an emergency maintenance for gamer server stability.

We will keep trying our best for GrandChase Classic.
Thank you.

[MA] (Complete) Scheduled server maintenance, February 17, 07:00 - 07:30 (UTC+0)

Hello, Heroes of Bermesiah!
We will be having an server maintenance.



An issue where Rufus could not learn the last skill in the skill tree at each job change even if he had SP will be fixed.
(Currently, if Rufus changes his job, skill acquisition is possible.)


We will keep trying our best for GrandChase Classic.
Thank you.

[Maintenance] Scheduled Maintenance Announcement

Hello, Heroes of Bermesiah!
We plan on having a scheduled maintenance for content updates.



February 16, 2022 06:00 - 09:00 (UTC+0)



A new character, Rufus will be added
"I shall lead you to death."




1. Free Character Slot +1

2. Runaway Mary Escort Event (February 16, 2022 after maintenance - March 10, 2022 maintenance) (UTC+0)
- Stay logged in for 30 minutes and receive daily rewards for 15 days

- When playing normal dungeons, there is a chance for Runaway Mary to appear (Starting from Trial Forest)
- When successful in escorting Mary, receive 1 Doggy Bone, EXP+100%, GP+100%
- You still have a chance to receive 1 Doggy Bone even if you fail to escort Mary
- 'Escorting Mary' Mission status only depends on whether or not Mary is alive and is not affected by Mary's damage taken
- Collect Doggy Bones to craft Mary's Gift Box, Mary's Bone Coordi Accessory, 10000 GP Coupon and more
- Mary's Gift Box: It will randomly reward 1 item among this list. 1 Million GP Coupon, Event Dungeon Festival Ticket x3, Champion Mode Ticket x5, 20000 GP Coupon x5, Lisnar's HP Potion x5, Lisnar's MP Potion x5
- After the event ends, Mary's Gift Box, Doggy Bone, and Crafting List will be removed


3. Closing Event
1) Gorgos Queen Event Dungeon
2) Tiger Cub Attendance Event



1. New Coordi Seal Breaker Costume
- Mad Tea Party (02/16/2022 00:00 - 03/15/2022 23:50) (UTC+0)


2. New Coordi
1) Sweet Heart Coordi Package (Permanent)




Fixed a bug where Zero's damage would change based on the direction of the attack in certain situations
Fixed a bug where Mari's damage motion would display but wouldn't do any damage in certain situations
Fixed a bug where the combo would double when using Jin [Fighter] - (End of Days)
Fixed a bug where Ryan's Charged Blow sound would overlap or have no sound
Fixed a bug where using Lass' Shadows of the Past 2 times in a row would only spawn Kaze'aze 1 time
Fixed a bug where Dio's Onrush Lv2 AP consumption in dungeons would be lower than intended
Fixed a bug where Dio's Combo Attack Lv1 skill tooltip would display that it can be acquired after 2nd job when Dio didn’t a get job advancement
Fixed a bug where items that cannot be crafted by Ley would be in the crafting list
Fixed a bug where being attacked by a monster would not decrease your rank in dungeons
Fixed a bug where [Geas] - (Repair) would restore more MP than intended
Fixed a bug where moving to other floors during Sentry Keeper No. 1's laser attack in Dwarves' Supply Route would cause its attack area to be different from the displayed attack effect
Fixed a bug where the right bottom terrain in stage 14, Altar of Judgement in Wizard's Labyrinth, would be disconnected
Fixed a bug where Temple of Destruction Perseo's ground stomp attack area would be different from the displayed attack effect
Fixed a bug where the set effect would be displayed when equipping equipment that was changed to a Coordi item
Fixed a bug where a wrong pop-up window would show up when selling items imbued with enhancement stone
Fixed a bug where wearing Annie and Momo (Marionette) Coordi Seal Breaker Top piece would make the character's legs look bent
Fixed a bug where equipping certain kinds of Natal Ring would not display Natal Ring effects
Fixed a bug where closing Craft/Dismantle/Enhance UI would not close the item tooltip window in certain situations
Fixed a bug where acquiring a certain item when it's registered in the quick slot would display the wrong amount of items



Number of players banned for abnormal acquisition of in-game items: 583 (2 Year Bans)

Number of players banned for using and/or promoting hack tools: 3 (Permanent Bans)

Number of players banned for abnormal gameplay: 588 (30/40 day bans, items recalled)



Please report to us at any time about any abnormal play with video evidence.
We will keep trying our best for GrandChase Classic.
Thank you.