Star Trek Online devs mis-advertised latest content bundle, apologise for any confusion

September 1, 2020 Players have been reimbursed for a mis-advertised Star Trek Online bundle.

Players in Star Trek Online have been left feeling misguided when a recent bundle of new ships launched with less items than advertised for the MMORPG game. Developer Cryptic Shift had put the content up for an introductory price with certain bonuses, and when the bonuses were found to be absent, responded it was a mistake, and tried to quietly cover it up.

The incident is described on Reddit by user refugeeinaudacity, who goes through the main points of what happened. On August 17, Cryptic Shift put up a blog post outlining what's in the Cross Faction Support Carrier pack, and the "special introductory pricing discount". For a special price, you could get the four ships and their corresponding modules, and, importantly, five master keys. This was priced at $100, more than the typical $80, but with the keys, it was also more content.

Come release day, August 20, players who ordered that pack found the keys were missing, and started complaining on the official forums. Cryptic Shift responded by stating the keys were "erroneously advertised" and apologised for any confusion. Afterward, any mention of the keys in the blog advertising the pack had been quietly edited out. Viewing an archived version of the page via the Wayback Machine, you can clearly see "and 5 Master Keys for the price of 8000 ZEN" in the third paragraph, which is absent on the current site's version.

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