Temporary solution if you got stuck at the first loading screen
Hello everyone! Thank you so much for supporting the early access release of [Sands of Salzaar]! We've noticed a few issues in which players would get stuck at several menus which prevents them from starting the game.
We are working on these issues currently, and we assure you all we will release a patch for these issues as soon as possible.
Here are some temporary solutions we and the community discovered, for the players who encountered these frustrating issue to start the game.
1. Stuck in the first loading screen
- Please head over to the system setting of your windows system and search for Time&Date. Turn off the time zone auto-update function.
- Then select a random time zone below in the time zone menu.
2. Getting stuck in the steam library after pressing the [play] button
- If you encountered this issue, please try to close your anti-virus software first.
- If you are using Windows 10 system, please find the "UnityCrashHandler64" file in the game folder.
- Right-click and go to "property", click on "Safety", and then click "edit"
- Make sure the refuse option is checked. Then check "refuse" to "edit", "load and execute", "load", "overwrite" options.
- If you are not sure which user you've logged in with, just simply refuse all user access.
3. Crash when selecting "New Game"
- After reaching the main menu, activate the "Skip the intro" mod in the Mod menu.
If the solutions above could not solve the issue you encountered, or there is some other issue you have encountered in-game. Please feel free to send us an email via [email protected]. We are working on a fix right now and will release a patch as soon as we can. We are so sorry for the inconvenience!
We are working on these issues currently, and we assure you all we will release a patch for these issues as soon as possible.
Here are some temporary solutions we and the community discovered, for the players who encountered these frustrating issue to start the game.
1. Stuck in the first loading screen
- Please head over to the system setting of your windows system and search for Time&Date. Turn off the time zone auto-update function.
- Then select a random time zone below in the time zone menu.
2. Getting stuck in the steam library after pressing the [play] button
- If you encountered this issue, please try to close your anti-virus software first.
- If you are using Windows 10 system, please find the "UnityCrashHandler64" file in the game folder.
- Right-click and go to "property", click on "Safety", and then click "edit"
- Make sure the refuse option is checked. Then check "refuse" to "edit", "load and execute", "load", "overwrite" options.
- If you are not sure which user you've logged in with, just simply refuse all user access.
3. Crash when selecting "New Game"
- After reaching the main menu, activate the "Skip the intro" mod in the Mod menu.
If the solutions above could not solve the issue you encountered, or there is some other issue you have encountered in-game. Please feel free to send us an email via [email protected]. We are working on a fix right now and will release a patch as soon as we can. We are so sorry for the inconvenience!