Are you having problems with the latest update? Read this.
Howdy folks,
since the release of the latest update yesterday, we started hearing reports about folks having issues running the game, so here's some suggestions to try and help with the most common problems :
- If you're not running on Windows 10, you must select the 'DirectX11' option when launching the game through Steam. Our newest features are taking advantage of DirectX 12 and so the game defaults to this, but you can override this when launching through Steam.
- Additionally to the above, if your graphics card isn't listed on either of these pages, launch in DirectX11 mode through Steam.
https://www.geforce.co.uk/hardware/technology/dx12/supported-gpus
https://wccftech.com/nvidia-amd-directx-12-graphic-card-list-features-explained/5/
- If the above doesn't help, try launching in DirectX11 mode anyway, because this is the same DirectX version that all previous releases of the game defaulted to. If it worked for you then, it should work for you now.
- if it's still looking disastrous, perhaps give the Vulkan version a try also, but please bear in mind that you might need to get the latest drivers for your GPU from either of these pages -
https://developer.nvidia.com/vulkan-driver
https://gpuopen.com/vulkan/
- Finally, it may be that you need to install some prerequisites to run the game. You'll find the installer for these in the folder where you installed the game in Steam, in "\WindowsNoEditor\Engine\Extras\Redist\en-us". Run the file named "UE4PrereqSetup_x64.exe".
We hope the above helps, and there are a few other tips and tricks to help solve issues, so if you're still having trouble, join our Discord at https://discord.gg/messydesk and we'll try and help.
Thanks! The Messy Desk Team
since the release of the latest update yesterday, we started hearing reports about folks having issues running the game, so here's some suggestions to try and help with the most common problems :
- If you're not running on Windows 10, you must select the 'DirectX11' option when launching the game through Steam. Our newest features are taking advantage of DirectX 12 and so the game defaults to this, but you can override this when launching through Steam.
- Additionally to the above, if your graphics card isn't listed on either of these pages, launch in DirectX11 mode through Steam.
https://www.geforce.co.uk/hardware/technology/dx12/supported-gpus
https://wccftech.com/nvidia-amd-directx-12-graphic-card-list-features-explained/5/
- If the above doesn't help, try launching in DirectX11 mode anyway, because this is the same DirectX version that all previous releases of the game defaulted to. If it worked for you then, it should work for you now.
- if it's still looking disastrous, perhaps give the Vulkan version a try also, but please bear in mind that you might need to get the latest drivers for your GPU from either of these pages -
https://developer.nvidia.com/vulkan-driver
https://gpuopen.com/vulkan/
- Finally, it may be that you need to install some prerequisites to run the game. You'll find the installer for these in the folder where you installed the game in Steam, in "\WindowsNoEditor\Engine\Extras\Redist\en-us". Run the file named "UE4PrereqSetup_x64.exe".
We hope the above helps, and there are a few other tips and tricks to help solve issues, so if you're still having trouble, join our Discord at https://discord.gg/messydesk and we'll try and help.
Thanks! The Messy Desk Team