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Our Measures Against Violators of the Shadow Arena Terms of Service



Greetings, this is Shadow Arena.

The Shadow Arena service team is doing its utmost to provide our players with a satisfying and fair gameplay experience.

Accordingly, after the start of Early Access on May 21st (Thu), we have been closely monitoring the game and meticulously reviewing all player reports.

So, let us provide you with some more details on what the operational direction is for the Shadow Arena service team.

Number one, Shadow Arena strictly prohibits the production, use, and distribution of unauthorized programs.

Acts, such as the production, use, and distribution of authorized programs, not only hinder and disrupt the development of a healthy game community, but also harm the in-game structure and negatively impact the balance of the game’s systems.

The Shadow Arena service team will be taking stringent measures whenever such acts are discovered; thus, we ask for your cooperation and assistance by following our Terms of Service in not producing, using, or distributing unauthorized programs.

Thus, we will continue to take strict measures, such as permanently restricting the violator from using our services, whenever we discover the use of unauthorized programs through our own monitoring or from player reports.

Additionally, if you ever encounter or observe the production, use, or distribution of unauthorized programs, please feel free to contact us via the Shadow Arena Customer Support or our official SNS channels (Discord, etc.)

Number two, Shadow Arena will be taking active enforcement against inappropriate/offensive language, posts, and names.

Shadow Arena is a globally-serviced game that is played by many players from across the world. Recently, we’ve identified language and nicknames that can be considered or intended to be inappropriate/offensive, such as by being derogatory against certain regions, countries, races, etc.

We at the Shadow Arena service team aim to be as impartial as possible, without a focus on specific regions, countries, races, religion, politics, or etc.

That’s why we will be taking action in accordance with the Terms Service whenever we discover any acts that can be considered derogatory, mocking, or are intended to incite social conflict.

We ask our players cooperation by respecting the Shadow Arena Terms of Service and refrain from any acts that can be considered violations.

☞ Go to the Shadow Arena Terms of Service

Please refer below for the details of our action against users who violated the Shadow Arena Terms of Service.

■ Restrictions for Violators of the Terms of Service
Production, Distribution, or Usage of Unauthorized Program/Macro - 1st Violation
- Date of Restriction: May 24, 2020 (Sun)
- Restriction Details: Permanent Ban
- Total Number Restricted: 4
Server
Nickname
Asia
感官世界
Asia
栋栋拐DJ
Asia
asxxxxxxx
Asia
DDGDJ


■ Offensive Username - 1st Violation
- Date of Restriction: May 24, 2020 (Sun)
- Restriction Details: Warning (Name Changed)
-Total Number Restricted: 2 (Asia Server)

We will continue to track down any users who violate the Terms of Service through active monitoring and investigation in order to eliminate any unauthorized programs and ensure a fair and healthy game community.

Thank you.

5/24 (Sun) Service Stabilization Notice (Asia Server) (Completed)



Greetings, this is Shadow Arena.

As of May 24 8:00 AM (UTC+9), we have completed the stabilization measure for our game service.

As a token of our appreciation for your patience, we are sending you compensation for the inconvenience you may have experienced.

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- Who is Eligible: Asia Accounts created before the service stabilization
- Compensation: 1,000 silver
- Expiration Date: May 30, 2020 (Fri) 23:59 (UTC+9)

* Note
- If you do not receive the compensation enclosed in the in-game mail before the expiration date, the compensation will expire and no longer be receivable.

======

We apologize for any inconveniences to your gameplay and will do our best to provide a more stable service.

Thank you.

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Greetings, this is Shadow Arena

We will be performing a stabilization measure for our game service.

During this maintenance you will be unable to access the game service. For more details, please refer to the details below.

■ Stabilization Schedule

Server
Maintenance Time

Asia
May 24, 2020 (Sun) Approx. 8:00 ~ 9:00 (UTC+9)

May 24, 2020 (Sun) Approx. 7:00 ~ 8:00 (UTC+8)


■ Impact

- Unable to access the game


■ Reason

- Perform service stabilization



Notices
- The times listed above are subject to change, extension, and/or early completion. Any changes will be provided as an update on this notice.

- You will be automatically disconnected from the game once the maintenance begins, even if you are waiting in-queue or playing the game.



We apologize for the inconvenience, and we will do our best to provide a more stable service.



Thank you.

5/23 (Sat) Service Stabilization Notice (Completed)



Greetings, this is Shadow Arena.

As of May 23 4:00 AM (PDT), we have completed the stabilization measure for our game service.

As a token of our appreciation for your patience, we are sending you compensation for the inconvenience you may have experienced.

======

- Who is Eligible: Accounts created before the service stabilization
- Compensation: 1,000 silver
- Expiration Date: May 29, 2020 (Fri) 23:59 (GMT+9)

* Note
- If you do not receive the compensation enclosed in the in-game mail before the expiration date, the compensation will expire and no longer be receivable.

======

We apologize for any inconveniences to your gameplay and will do our best to provide a more stable service.

Thank you.

-------------------------------------------------

Greetings, this is Shadow Arena

We will be performing a stabilization measure for our game service.

During this maintenance you will be unable to access the game service. For more details, please refer to the details below.

■ Stabilization Schedule

Server
Maintenance Time

NA
May 23, 2020 (Sat) Approx. 03:00 ~ 04:00 (PDT)

EU/RU
May 23, 2020 (Sat) Approx. 12:00 ~ 13:00 (CEST)

May 23, 2020 (Sat) Approx. 13:00 ~ 14:00 (MSK)

SA
May 23, 2020 (Sat) Approx. 07:00 ~ 08:00 (BRT)



■ Impact

- Unable to access the game


■ Reason

- Perform service stabilization



Notices
- The times listed above are subject to change, extension, and/or early completion. Any changes will be provided as an update on this notice.

- You will be automatically disconnected from the game once the maintenance begins, even if you are waiting in-queue or playing the game.



We apologize for the inconvenience, and we will do our best to provide a more stable service.



Thank you.

[SA Server] Issues starting games



Greetings, this is Shadow Arena.

We're currently looking into issues of South America server where matches are not starting as intended.

We apologize for the inconvenience and will address this as soon as possible.

Thank you for your patience and understanding.

5/22 (Fri) Maintenance Update Detail



Greetings, this is Shadow Arena.

Here are the updates made to Shadow Arena during temporary maintenance on May 22 (Fri).

The update patch size for this maintenance is approximately 54.99 MB.

We hope you’ll enjoy more amazing battles in the arena!

Thank you for your patience during the maintenance. As token of our apperciation, please accept the following compensation.

Temporary Maintenance Compensation
- Who is Eligible: Accounts created before this maintenance
- Compensation Details: 1000 silver
- Expiration Date: May 28, 2020 at 23:59(UTC+9)

* Notices
- If you do not collect the compensation enclosed in the mail before the expiration date, the compensation will be deleted and unreceivable.

[h3] ■ Heroes[/h3]- Slightly decreased the DP effectiveness of all Heroes.
- Changed the hitbox of projectiles to be slightly bigger.

Dev Memo:
With the addition of the green blessed area, matches started to drag out a bit more as the victors were not easily determined. Thus, we slightly reduced the effectiveness of DP (4.1%) to improve the pace of battle. We will continue to keep an eye on damage after this change; if damage is too high or not enough, we will make further adjustments.
The change in the way projectiles are handled might make elaborate and predictive shots be more reliable, but this change seems to have made using ranged heroes too difficult. That’s why we’ve changed the hitbox of projectiles to be a bit bigger with this update. If it’s still too difficult to adjust to after this, we will consider additional changes.




- Fixed an issue with one of the skill descriptions stating the incorrect max damage.

- Fixed stance change for sometimes not properly occurring in non-optimal network conditions.

- Patient Stance (RMB): Increased the damage of basic attacks in this stance by 2 times.

- Light’s Judgement (4): Fixed the skill to have the same attack effect regardless of stance.
> The maximum damage will be the same as before while in Courage Stance, and the Blowback effect from Patient Stance will also be retained.
> Adjusted the shield capacity in Patient Stance to handle 24% more damage that before.

- Stance Change (RMB): Adjusted the cooldown from 1 sec. to 2 sec.

- Blades of Retribution - Courage Stance (1): Decreased the damage by 13.5%.

- Radiant Pursuit - Courage Stance (2): Decreased the damage by 10%.

Dev Memo:
Since Venslar could theoretically be an “all-around” hero that can handle every situation, we set her defensive capabilities rather conservatively and instead made Courage Stance skills stronger to be easier to use. However, this seemed to skew the focus to Courage Stance; thus, we improved Patient Stance and decreased the somewhat excessive damage of Courage Stance skills. With Venslar just being released, we will continue to keep a close eye on what players are saying about her.




- Explosive Trap (4): Changed to explode after 1 min. 30 sec. if left untriggered by another Hero.

- Natural Marksman (RMB): Increased damage by 10.1%.

- Arrow Storm (2): Increased damage by 5.2%.

Dev Memo:
Although it is difficult to land arrows, the damage seemed insufficient in comparison, so most ended up using this Hero at close-range with her traps. While we welcome different playstyles for the Heroes, we still want to make her ranged abilities better by increasing the damage of her arrows to make her inherent concept as a ranged hero not become something that’s difficult to play.



- Golden Gate (4): Changed the amount of stamina consumed to the following.

> 1st Gate: Before 0 → After 100

> 2nd Gate: Before 75 → After 150

> 3rd Gate: Before 150 → After 200

> 4th Gate: Before 225 → After 250

> 5th Gate: Before 300 → After 300

> 6th Gate: Before 375 → After 350

> 7th Gate: Before 450 → After 400

> 8th Gate: Before 500 → After 450

- Asura Tread (RMB): Changed the skill so that switching to other skills will be slower if the skill’s additional attack fails.

- Enhanced Sleeve Tangler (2): Fixed issue of the additional hit (3rd hit) of the Ultimate Level activating when the skill isn’t performed with the precise timing.

Dev Memo:
Badal is a hero that clearly shows a difference in mastery. However, we felt that differences in a hero's performance based on skill should not result in an excessive difference for the limits of each hero. While Badal displays exceptional maneuverability and combo capabilities, there were also very little risks involved when succeeding or failing an attack. To address this, we’ve adjusted Asura Tread to allow for a clear weak point if the attack misses, allowing other players a window to counter attack. Also, we’ve made it more difficult to quickly pursue other players by using Asura Tread consecutively as it was before.



- Ancient Dragon's Breath (2): Adjusted the damage for level 2 and 3 to the following.

> Level 2: Increased by 10.4%

> Level 3: Increased by 12.5%

Dev Memo:
To reduce Herawen’s strength in team battles, we reduced the additional damage on frozen status, but as a result, her combo damage in solo was reduced as well. Therefore, we’ve raised the damage of Ancient Dragon's Breath for level 2 and 3.



- Bestial Howl (4): Improved to apply the stun effect that was applied only at the start of the attack to now apply while it is being casted.

Dev Memo:
There were too many cases where you could not properly combo if Bestial Howl was used too quickly after knocking over an enemy. That’s why we increased the timing for Bestial Howl’s stun effect to make it easier to combo.


[h3]■ Item[/h3]- Increased the AP of Shadow Lord's Weapon and Shadow Lord's Sub-Weapon by +20.

Dev Memo:
We felt the tension in the final stages of the matches was being We felt that a match where a winner wasn’t being decided due to each player is equipped with nearly best-possible gear reduced the tension of the match at the final stage.
Even though players had nearly the best-possible gear, the winner wasn’t being decided quickly, so we felt that it was greatly reducing the tension at the final stages of a match. As a result, we decided to increase the AP of the strongest weapons.

[h3]■ Fixes and Improvements[/h3]- Fixed emotes to show a purple effect for a longer period of time.

- Fixed issue of AI matches sometimes not ending.


We apologize for any inconveniences to your gameplay, and we will do our best to provide a better service.


Thank you for your patience and understanding.