Confession About Server Issue Happened During Festival
Hi friends and animals,
We’d like to be open and honest with our players and let everyone to know what actually happened with the server for the last 19 hours.
First of all, as a small developer, we didn’t expect such enthusiasm from our players all over the world. If we could ever imagine this, we would have warned our service provider for the upcoming traffic. We are very sorry for what happened today.
The unexpected (but very appreciated) player base of our game has brought our service provider great burden for managing their servers and also causes trouble for other companies they are working with. Hence they put limits on the number of concurrent players on 10pm GMT June 18th.
We were sleeping at that time and were unable to contact them regarding the limitation. And for the following 13 hours we’ve been trying all ways to contact them and they finally replied us on 11am GMT June 19th.
After communicating with them, they agreed to temporarily raise the limitation. But it may still be insufficient given the global player base we currently have. Local game and AIs on the other hand is available for playing anytime.
We will enhance the server capability after the festival and would like to provide everyone with a free, much more steady demo with more contents sometimes in the near future. We hope you will come back and enjoy the game then :)
Again we are truly sorry for what happens today and for bringing your guys a bad gaming experience.
Thank you for your understanding and support :)
Best,
Dev Team @ Recreate Games
We’d like to be open and honest with our players and let everyone to know what actually happened with the server for the last 19 hours.
First of all, as a small developer, we didn’t expect such enthusiasm from our players all over the world. If we could ever imagine this, we would have warned our service provider for the upcoming traffic. We are very sorry for what happened today.
The unexpected (but very appreciated) player base of our game has brought our service provider great burden for managing their servers and also causes trouble for other companies they are working with. Hence they put limits on the number of concurrent players on 10pm GMT June 18th.
We were sleeping at that time and were unable to contact them regarding the limitation. And for the following 13 hours we’ve been trying all ways to contact them and they finally replied us on 11am GMT June 19th.
After communicating with them, they agreed to temporarily raise the limitation. But it may still be insufficient given the global player base we currently have. Local game and AIs on the other hand is available for playing anytime.
We will enhance the server capability after the festival and would like to provide everyone with a free, much more steady demo with more contents sometimes in the near future. We hope you will come back and enjoy the game then :)
Again we are truly sorry for what happens today and for bringing your guys a bad gaming experience.
Thank you for your understanding and support :)
Best,
Dev Team @ Recreate Games