Launch Problems, Refunds, and more...
Hello everyone,
Suffice to say that we’ve been overwhelmed in more ways than one with the level of interest in Ethyrial: Echoes of Yore, and we want to start by thanking everyone who has given us support by downloading and playing the game our utmost thanks. There have certainly been some issues, small and large, but your feedback has been and will continue to be essential to helping us make Ethyrial the best it can be.
We wish to apologize for the rocky launch and subsequent issues that we have been having. From login issues to game-breaking bugs, and to even the shocker today that was the duplicate transactions. It is no surprise that each of these issues has made the gaming and launch experience incredibly unstable for all of you, and we wish to make it up to you as best as we possibly can.
First and foremost it is our #1 priority to refund all of the mistaken “double charges” that were made for our new subscribers. This issue caught us totally off-guard, and is due to a technical problem on our end. We are working as hard as we possibly can to resolve this, and cannot apologize enough for it having happened in the first place.
Beyond that, here is what we will do to push the proverbial (and literal, sorry) reset button to fix this underwhelming launch.
On May 12th, the servers will be reset and everyone will start the game fresh. Yes, we are doing a full wipe and essentially restarting the game on May 12th. Up until then, players will be welcome to play to help us identify additional issues, as well as confirm that current issues are resolved.
All players with an active subscription by May 12th will receive 2 weeks of game-time on their account to make up for the time lost between launch and May 12th. Additionally, all accounts will receive a special “I Survived Launch!” cosmetic, which will be a special item to be polled by the community at a later date.
Again, we are deeply sorry for the issues you have all experienced during this launch, and we thank you so much for your patience thus far. We will do everything that we possibly can to make it up to you. We hope you can hang on and let us right the ship and make this the experience we’ve been waiting to deliver for all the years we’ve worked on this project.
For those of you who have offered support and continued encouragement, we have nothing but our sincerest gratitude and heartfelt thanks. Even during times where we struggle, having a community as engaged and passionate as you all are is a truly beautiful thing.
Thank you all, and I wish you all the best. Peace!
- The Ethyrial Team
Suffice to say that we’ve been overwhelmed in more ways than one with the level of interest in Ethyrial: Echoes of Yore, and we want to start by thanking everyone who has given us support by downloading and playing the game our utmost thanks. There have certainly been some issues, small and large, but your feedback has been and will continue to be essential to helping us make Ethyrial the best it can be.
We wish to apologize for the rocky launch and subsequent issues that we have been having. From login issues to game-breaking bugs, and to even the shocker today that was the duplicate transactions. It is no surprise that each of these issues has made the gaming and launch experience incredibly unstable for all of you, and we wish to make it up to you as best as we possibly can.
First and foremost it is our #1 priority to refund all of the mistaken “double charges” that were made for our new subscribers. This issue caught us totally off-guard, and is due to a technical problem on our end. We are working as hard as we possibly can to resolve this, and cannot apologize enough for it having happened in the first place.
Beyond that, here is what we will do to push the proverbial (and literal, sorry) reset button to fix this underwhelming launch.
On May 12th, the servers will be reset and everyone will start the game fresh. Yes, we are doing a full wipe and essentially restarting the game on May 12th. Up until then, players will be welcome to play to help us identify additional issues, as well as confirm that current issues are resolved.
All players with an active subscription by May 12th will receive 2 weeks of game-time on their account to make up for the time lost between launch and May 12th. Additionally, all accounts will receive a special “I Survived Launch!” cosmetic, which will be a special item to be polled by the community at a later date.
Again, we are deeply sorry for the issues you have all experienced during this launch, and we thank you so much for your patience thus far. We will do everything that we possibly can to make it up to you. We hope you can hang on and let us right the ship and make this the experience we’ve been waiting to deliver for all the years we’ve worked on this project.
For those of you who have offered support and continued encouragement, we have nothing but our sincerest gratitude and heartfelt thanks. Even during times where we struggle, having a community as engaged and passionate as you all are is a truly beautiful thing.
Thank you all, and I wish you all the best. Peace!
- The Ethyrial Team