OSRS devs will make choices players won't like, but for "good reason"

If there's one thing I've learned about Old School Runescape, it's that it's very much a community-driven project. For me, it feels akin to Final Fantasy 14 or World of Warcraft Classic: the players are at the core of the experience. But, when I ask senior narrative designer Ed Pilkington how the team balances enacting feedback with safeguarding the game's health, he says that, sometimes, "tough" choices need to be made.
RELATED LINKS:
Some classic Runescape quests won't make it into OSRS, and here's why
Old School RuneScape's official HD overhaul finally shown off by Jagex
Is Runescape Steam Deck compatible?