CIS-to-EU-Server Player Transfers Have Begun!
Dear players!
Earlier we announced that we would soon be giving all players from the CIS realm an opportunity to stay with Wargaming and continue playing World of Tanks via Steam. Since that announcement we’ve been carefully monitoring your feedback and fine-tuning the transfer procedure to ensure the maximum comfort for all players. We want to thank you for your questions and concerns as it helped us understand which aspects of the transfer need to be improved and which topics should be addressed in this article. Good job, tankers!
Now, we are ready to announce that the transfer procedure will start on September 20, 2022. Starting from this date, the following will happen:
We fully understand that this decision might not be an easy one and you might have a lot of extra questions about the transfer. We will try our best to cover as much information as possible in this article. Let’s dive into the details!
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[h2]Transfer: General Information[/h2]
This transfer campaign has been designed specifically for CIS realm players in order to give them the opportunity to move their accounts to the EU realm and continue playing World of Tanks on Steam. All the other regions remain without any changes (e.g., in terms of this campaign you cannot transfer your account from NA to EU, or from ASIA to NA, etc.).
The transfer allows the player to move their account data from one server to another while retaining all vehicles, purchases, resources, statistics, etc. After the transfer, the original account on the CIS server will be blocked and then deleted in 59 days. During this time period, every transferred player has a one-time opportunity to change their decision (more on that in the FAQ section).
The transfer procedure is available for all players that have an account on the CIS realm.
In order to use the transfer option, you need to have an email address and password added to your World of Tanks account. You can read more about the email binding and its benefits here.
[h2]Transfer: The Process[/h2]
Let’s go through the process of moving your account to the EU realm with the help of some screenshots:
[h3]General Questions [/h3]
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[h3]Transfer Process Questions [/h3]
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[h3]Game-Related Questions[/h3]
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[h3]Clan & Referral Program Questions[/h3]
[table ]
[h3]Other Questions[/h3]
[table ]
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We hope that this article will be useful for everyone who wants to learn more about the transfer before making a decision. We understand that this is a big change for our players, and we will do everything we can to make sure that your gaming experience on a new realm will be enjoyable and fun!
Hope to see you on EU soon!
Earlier we announced that we would soon be giving all players from the CIS realm an opportunity to stay with Wargaming and continue playing World of Tanks via Steam. Since that announcement we’ve been carefully monitoring your feedback and fine-tuning the transfer procedure to ensure the maximum comfort for all players. We want to thank you for your questions and concerns as it helped us understand which aspects of the transfer need to be improved and which topics should be addressed in this article. Good job, tankers!
Now, we are ready to announce that the transfer procedure will start on September 20, 2022. Starting from this date, the following will happen:
- CIS servers will be no longer available on Steam.
- When you try to log in to your CIS account, you will be offered the option to transfer your account data to the EU server* and continue playing via Steam.
- You will not be able to use your CIS account on Steam until you make a decision about the transfer to EU.
We fully understand that this decision might not be an easy one and you might have a lot of extra questions about the transfer. We will try our best to cover as much information as possible in this article. Let’s dive into the details!
In this article:
- Transfer: General Information
- Transfer: The Process
- Transfer: Frequently Asked Questions:
- General Questions
- Transfer Process Questions
- Game-Related Questions
- Clan & Referral Program Questions
- Other Questions
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PLEASE NOTE: In this article, we will be using some terms a lot. It is crucial to know what they mean to avoid any misunderstanding:[/expand]
- Transfer – the procedure of moving your account data from one realm to another
- Realm = Region = Server – an entity that holds players’ data and divides players into large groups depending on their geographical location for better performance and social aspects (e.g., CIS, EU, NA, ASIA)
- CIS realm = CIS region = CIS server – the realm which presently hosts the data of CIS players
- EU realm = EU region = EU server – the realm to which CIS players can transfer their accounts to continue playing via Steam. Operated by Wargaming.
- RU realm = RU region = RU server – the realm to which CIS players can transfer their accounts if they don’t want to stay with Wargaming and play via Steam. Operated by Lesta Games.
- Wargaming Game Center Steam (WGCS) – World of Tanks launcher which pops up after you press “Play” on the game page in your Steam Library.
[h2]Transfer: General Information[/h2]
This transfer campaign has been designed specifically for CIS realm players in order to give them the opportunity to move their accounts to the EU realm and continue playing World of Tanks on Steam. All the other regions remain without any changes (e.g., in terms of this campaign you cannot transfer your account from NA to EU, or from ASIA to NA, etc.).
The transfer allows the player to move their account data from one server to another while retaining all vehicles, purchases, resources, statistics, etc. After the transfer, the original account on the CIS server will be blocked and then deleted in 59 days. During this time period, every transferred player has a one-time opportunity to change their decision (more on that in the FAQ section).
The transfer procedure is available for all players that have an account on the CIS realm.
In order to use the transfer option, you need to have an email address and password added to your World of Tanks account. You can read more about the email binding and its benefits here.
[h2]Transfer: The Process[/h2]
Let’s go through the process of moving your account to the EU realm with the help of some screenshots:
- Find World of Tanks in your library, update the game to the latest version, and click Play.
- The WGCS window will pop up, telling you that you cannot use your CIS account anymore and you need to make a decision about the transfer.
- Click on the big TRANSFER ACCOUNT button.
- The system will then check your account data.
- If you haven’t completed the registration on your account (you don't have an email and password bound to your account), you will be offered to complete the registration in Account Management. This is required to ensure that the transfer process goes correctly and you have access to your transferred account on the EU server after the procedure.
- If you have completed the registration, you will proceed to the next stage.
- If you haven’t completed the registration on your account (you don't have an email and password bound to your account), you will be offered to complete the registration in Account Management. This is required to ensure that the transfer process goes correctly and you have access to your transferred account on the EU server after the procedure.
- The system will then check your account for any possible collisions. At this stage, we have three possible options:
- You already have an EU account registered using the same Steam account. Since you cannot have two accounts on the same server bound to the same Steam ID, you will be offered to unbind your existing EU account from your Steam ID via Account Management and try again.
- You already have an EU account registered using the same email as your CIS account. In this case the system will ask you for a new email and password for your transferred account.
- You don’t have any collisions and you proceed to the next stage.
- You already have an EU account registered using the same Steam account. Since you cannot have two accounts on the same server bound to the same Steam ID, you will be offered to unbind your existing EU account from your Steam ID via Account Management and try again.
- After you’ve settled any possible collisions, the transfer process will start. Usually, it processes all the data in just a few minutes, but in rare cases it can take up to a couple of hours, so don’t worry if it lasts longer than you expected.
- As soon as the procedure is finished, you will get a message that the transfer has been completed, and you can immediately log in to your account on the EU server and play the game!
[h3]General Questions [/h3]
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Question
Answer
Will my ping become worse or better after the transfer?
This is a very specific question which depends on a variety of factors, mainly on your service provider and your location. In some cases it might become lower, in other cases it might become higher.
To ensure a comfortable gaming experience for transferred players we will add two new servers to the EU realm:
EU3 and EU4.
EU3 will be in Luxembourg and is recommended for players located in Ukraine and Western Europe. EU4 will be in Kazakhstan and is recommended for players located in Central Asia.
To ensure a comfortable gaming experience for transferred players we will add two new servers to the EU realm:
EU3 and EU4.
EU3 will be in Luxembourg and is recommended for players located in Ukraine and Western Europe. EU4 will be in Kazakhstan and is recommended for players located in Central Asia.
Will transferred players be able to play with the current EU server players?
In short, yes, however, there will be some restrictions.
Transferred players will be playing on two dedicated servers: EU3 and EU4.
It will not be possible to manually choose EU1 or EU2 upon logging in to the game, but you will be able to invite players from EU1 and EU2 into Platoons and play together. The opposite will also be possible: current EU players will be able to invite players from EU3 and EU4 into Platoons. Additionally, after a Platoon is disbanded, the players will stay on the same server.
For example, if someone from EU1 invited a player from EU3 into a Platoon and disbanded it after a couple of battles, the player from EU3 will remain on the EU1 server until they log out or manually switch back to their allotted server.
Transferred players will be playing on two dedicated servers: EU3 and EU4.
It will not be possible to manually choose EU1 or EU2 upon logging in to the game, but you will be able to invite players from EU1 and EU2 into Platoons and play together. The opposite will also be possible: current EU players will be able to invite players from EU3 and EU4 into Platoons. Additionally, after a Platoon is disbanded, the players will stay on the same server.
For example, if someone from EU1 invited a player from EU3 into a Platoon and disbanded it after a couple of battles, the player from EU3 will remain on the EU1 server until they log out or manually switch back to their allotted server.
I play from Belarus or Russia and I want to transfer my account to the EU region. Will I be able to make purchases in the game after the transfer?
You will not be able to pay directly to Wargaming. In order to know if you are able to make purchases directly to Steam, please look at the payment methods that are available in your country on Steam or contact Steam Support.
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[h3]Transfer Process Questions [/h3]
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Question
Answer
How do I prepare for the transfer?
Generally, you don’t need to do anything, but you can make a couple of actions beforehand to make sure that everything goes smoothly:
- Check if you have completed the account registration. If not, make sure to add an email and a password to your account.
- Check if you have another account on EU registered using the same Steam account. If yes, then you will need to unbind it from your Steam ID.
How do I transfer my account?
Check the section above for the full process rundown with screenshots.
What exactly happens during the transfer?
This is what happens during the transfer:
- Your account progress is moved to a new account automatically created on the EU server. Note that if you are playing several games on the same account (e.g., World of Tanks and World of Warships), the progress will be transferred for all projects.
- The new account on the EU server receives a nickname according to the rules.
- The original account on the CIS realm is blocked and will be deleted in 59 days.
- If you are a World of Tanks clan Commander, a new clan will be created on EU and all the clan resources will be transferred from CIS realm. The original clan will be disbanded.
Will the prices in the in-game Store become higher after the transfer?
We will try to retain the pricing principles on EU region at the same level with CIS region.
Will I need to download the game again?
You will need to update your client, and for that you will need up to 60 Gb of space on your PC.
However, keep in mind that after the update the EU2-client will replace the RU-client, which means that the overall size of the game will remain the same (the game will not take 60 Gb of extra space).
However, keep in mind that after the update the EU2-client will replace the RU-client, which means that the overall size of the game will remain the same (the game will not take 60 Gb of extra space).
I don’t have an email added to my account. Can I use the transfer option?
To make sure that the transfer process goes correctly and you have access to your transferred account on the EU server, you need to have an email and password associated with your account. Therefore, you will need to complete the registration (add an email and create a password). After that, you will be able to use the transfer option.
I already have another account on the EU server that I created with the same Steam account as my CIS one. Can I use the transfer option?
Unfortunately, you cannot have two accounts on the same region bound to the same Steam ID. You will need to unbind your EU account from Steam ID via Account Management. After that, you will be able to use the transfer option.
How many times can I transfer my account?
You can transfer your account only once.
However, you can also change your decision once. Note that you have a limited time period to change your decision, as in 59 days your original CIS account will be deleted.
However, you can also change your decision once. Note that you have a limited time period to change your decision, as in 59 days your original CIS account will be deleted.
I play World of Tanks from Russia or Belarus. What will happen if I decide to remove the game from my Steam account?
If you remove World of Tanks from your Steam account, you will not be able to add it back to your Library, as the game is not available in the mentioned countries.
[h3]Game-Related Questions[/h3]
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Question
Answer
Will my purchases, gold, resources, vehicles, etc. be transferred to the EU server?
Yes, of course. Your purchases, gold, resources, vehicles, etc. will be transferred to the EU server with only a couple of exceptions.
Will my statistics and medals be transferred to the EU server?
All the key information will be transferred.
Will the Battle Pass progress be transferred to the EU region?
Battle Pass progress (including Battle Pass Tokens) will be transferred to the EU region. However, keep in mind that the progress in other in-game events might not be transferred.
What will happen to my Marks of Excellence progression after the transfer?
Earned Marks of Excellence will be transferred to the EU server, however, the progress between the marks might be partially lost.
What will happen to my progressive decals after the transfer?
The progress for the progressive decals will be transferred.
What will happen to the unrecruited crew members in the Barracks (e.g., for Halloween, Holiday Ops, etc.)?
They will remain in the Barracks after the transfer, but some of them might get a new voiceover or a new look.
I didn’t claim some rewards from the Battle Pass progression or from Homefront Supplies. What will happen to unclaimed rewards after the transfer?
You will be able to claim them after the transfer to the EU-server.
What will happen with the 2D styles for the Team Clash from CIS region?
They will be transferred to the EU server.
What exactly is NOT transferred?
The following vehicles are not transferred:
Progressive and other customization elements tied to M4A2E4 Sherman are also not transferred and will be compensated at purchase prices in the CIS region.
Also note that about 100 different in-game items will be fully or partially adapted during the transfer to the EU region (crew members and/or their voice acting, styles, emblems, decals, inscriptions, etc. can be changed).
For example, the voiceovers of unique commanders (Arnold Schwarzenegger, Chuck Norris, etc.) will be in English after the transfer.
- М4А2Е4 Sherman - you will receive a compensation of 1,500 gold
- T-44-100 and all its variations (without any compensation)
Progressive and other customization elements tied to M4A2E4 Sherman are also not transferred and will be compensated at purchase prices in the CIS region.
Also note that about 100 different in-game items will be fully or partially adapted during the transfer to the EU region (crew members and/or their voice acting, styles, emblems, decals, inscriptions, etc. can be changed).
For example, the voiceovers of unique commanders (Arnold Schwarzenegger, Chuck Norris, etc.) will be in English after the transfer.
How will you transfer the Varanus 3D style with the unique number?
You will receive the 3D style with a new unique number. It means that the number will be higher than 15,000. The number that you had on the CIS region will not be transferred.
Will the vehicle settings remain the same after the transfer (crews, equipment, consumables, etc.)?
Yes, vehicle configurations will be saved.
[h3]Clan & Referral Program Questions[/h3]
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Question
Answer
What about the Referral Program and my Contracts?
If only the Commander or the Recruit transfers their account to the EU region, the Referral Contract will remain active for another 59 days. After that time, it will be terminated.
If both the Commander and the Recruit transfer their accounts to the EU region, the Referral Contract is terminated.
If both the Commander and the Recruit transfer their accounts to the EU region, the Referral Contract is terminated.
Can I transfer my clan to the EU region?
Yes, if you are the clan Commander.
Note that after your clan is transferred to EU, the original clan on the CIS region is disbanded.
Note that after your clan is transferred to EU, the original clan on the CIS region is disbanded.
What clan tag will be assigned to my clan after the transfer?
After the transfer to EU region, a random clan tag will be generated for your clan and you will be able to rename it for free once.
The clan will also receive a default emblem. You will be able to change it for free once. Note that the new emblem must meet the requirements of the EU legislation.
The clan will also receive a default emblem. You will be able to change it for free once. Note that the new emblem must meet the requirements of the EU legislation.
Which property will be transferred to the EU region together with my clan?
During the transfer, the following will be moved to the EU region together with your clan:
- Treasury (bonds and gold)
- Structures in Strongholds with the same levels as they were on the CIS region
- Unactivated Reserves
- Industrial Resource
- All running production
Will my clan’s statistics and ratings be transferred?
No, a clan’s statistics and ratings are not transferred to the EU region.
[h3]Other Questions[/h3]
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Question
Answer
My nickname changed after the transfer. Why did it happen and how can I return my old one?
It means that there already was exactly the same nickname on the EU region. Because of that, your nickname was changed automatically, and you can now rename your account for free once.
Will you add the Russian, Ukrainian, etc. localizations in the game for the EU server?
Ukrainian and Russian languages will be supported on the official World of Tanks portal, Wargaming Game Center Steam, and World of Tanks game client. Additionally, Kazakh will be available as a language in the game client.
We will also add the Ukrainian localization to the Steam Hub news.
We will also add the Ukrainian localization to the Steam Hub news.
Will there be any differences between the EU server operated by Wargaming and the RU server operated by Lesta Games?
As the game is now operated and monetized by two independent companies, further client development is decided separately and might lead to differences in the future.
I think something went wrong during the transfer, who can I ask for help?
You need to create a ticket to Wargaming Player Support.
I have a question which is not covered in this FAQ, what should I do?
Feel free to ask your questions in the comments. Our Team will try our best to give answers to all the additional questions that you might have.
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We hope that this article will be useful for everyone who wants to learn more about the transfer before making a decision. We understand that this is a big change for our players, and we will do everything we can to make sure that your gaming experience on a new realm will be enjoyable and fun!
Hope to see you on EU soon!