(Updated #15) December Known Issues
# PST 2024.12.22(Sun) 21:10 – Known Issues have been updated.
# PST 2024.12.18(Wed) 21:30 – Known Issues have been updated.
# PST 2024.12.18(Wed) 18:15 – Known Issues have been updated and some issues have been resolved through Hotfix 1.2.2.
# PST 2024.12.16(Mon) 00:30 – Known Issues have been updated.
# PST 2024.12.12(Thu) 20:40 – Known Issues have been updated.
# PST 2024.12.12(Thu) 18:00 – Some issues have been resolved through Hotfix 1.2.1b.
# PST 2024.12.12(Thu) 01:30 – Known Issues have been updated.
# PST 2024.12.11(Wed) 23:00 – Known Issues have been updated and some issues have been resolved through Hotfix 1.2.1.
# PST 2024.12.10(Tue) 03:00 – Known Issues have been updated.
# PST 2024.12.09(Mon) 23:30 – Known Issues have been updated.
# PST 2024.12.06(Fri) 19:40 – Some issues have been resolved through Hotfix 1.2.0c.
# PST 2024.12.06(Fri) 01:20 – Known Issues have been updated.
# PST 2024.12.05(Thu) 22:00 – Some issues have been resolved through Hotfix 1.2.0b.
# PST 2024.12.05(Thu) 20:30 – Known Issues have been updated.
# PST 2024.12.05(Thu) 08:30 – Known Issues have been updated.
Greetings, Descendants!
Here are the major issues that were found for The First Descendant in December.
We will continually update this notice with any additional issues and bugs that are found, as well as any impactful issues identified before December. Please keep track of the updates during your gameplay.
[December 22th]
■ An issue where Valby’s “Tidal Wave” skill deals an abnormally high amount of damage when passing through Colossus.
- This issue will be fixed in the 1.2.4 patch.
[December 18th]
■ [English] Mislabeling of Skin Set for male Descendant as "Unisex" in the Store
- This issue is scheduled to be fixed in January 2025. Players who purchased the skin due to this mislabeling can request a refund.
- Details on how to request a refund will be provided in the "January Known Issues" notice when the fix is implemented.
■ Abnormal Display of Event UI through ‘Ingris Search Device’
- An issue has been identified where the event UI is displayed abnormally when accessed through the 'Ingris Search Device.'
- Please note that the event UI displays correctly when accessed via the 'Game Menu.'
■ Stiffness Occurs During the Mining Device Appearance in 'Gluttony'
- An issue has been identified where a stiffness effect occurs during the mining device appearance sequence while playing the 'Gluttony' Interception mission.
- This issue will be resolved in the Hotfix 1.2.3 patch.
■ Inability to Obtain Battle Pass 'Bonus Coins'
- An issue has been identified where 'Bonus Coins' are not granted when clicking the 'Obtain Bonus Coins' button in the Battle Pass UI after reaching Season Level 96.
[December 16th]
■ (Resolved) An issue where the trap mechanism for Dread Armor Commando of the Void Vessel does not activate properly
- This issue is scheduled to be fixed in the Hotfix 1.2.2 patch.
■ (Resolved) An issue where the junk filter resets when reconnecting to The First Descendant via "Go to the Last Played Map" after a forced shutdown
- This issue is scheduled to be fixed in the Hotfix 1.2.2 patch.
■ (Resolved) An issue where the "Number of Purchases" is displayed as 0 on the purchase page for certain items, despite having a purchase history
- If you have already purchased an item that can only be bought once, you will not be able to repurchase it even if the "Number of Purchases" is displayed as 0.
- The "Number of Purchases" display is scheduled to be removed in the Hotfix 1.2.2 patch.
[December 12th]
■ (Resolved) Descendant's Motion Locked in a Diagonal Stance at Certain Locations
- This issue is scheduled to be quickly fixed through a hotfix. Until the fix is applied, please use the following methods to restore the normal stance:
ㄴ If occurring in Albion: Move to the "City Entrance."
ㄴ If occurring during combat: Move to an Outpost or use Grappling Hook.
■ Daily Battle Pass Challenge Includes Uncompletable Mission
- On December 12 (Thu), a mission to "Sell Blueprints to ETA-0" was incorrectly included in the Daily Battle Pass Challenges.
- When including time-limited missions in the Daily Battle Pass Challenges, we will make adjustments to align with the corresponding schedule for proper participation.
■ (Resolved) Descendant Health UI Displayed in Albion
- An issue has been identified where the Descendant's Health UI is displayed in Albion.
■ (Resolved) [PC] Game Freezes When Clicking an Empty Slot After Removing Target Reward.
- We have identified an issue on the PC platform where the game freezes when clicking an empty slot in the 'Target Reward List' after removing Target Reward.
- This issue will be resolved in the upcoming Hotfix 1.2.2 patch.
[December 11th]
■ (Resolved) Issue with Incorrect Pricing When Purchasing Bundle Items Already Partially Owned
- We have identified an issue where the discount rate was not correctly applied when purchasing a bundle containing items already partially owned.
- This resulted in the bundle being available at a slightly lower price than intended due to the incorrect discount calculation. The proper discount rate will be applied following the Hotfix 1.2.2 update.
■ Issue with 'Preview in Field' Button Displayed in Descendant Spawn Settings UI
- It has been identified that the 'Preview in Field' button is displayed in the bottom right corner of the 'Descendant Skin' > 'Spawn' UI.
- Please note that clicking the 'Preview in Field' button in this UI does not allow for camera control.
[December 10th]
■ (Resolved) Discount Amount Not Displayed Correctly in Bundle 'Details' View in the Store
- When checking the 'Details' of a bundle currently on discount while owning some of its items, the displayed discount amount in the text below is not showing correctly.
ㄴ The following text is affected: The cost will be reduced by { } depending on sale or ownership status.
- This issue is limited to the incorrect display of the discount amount in the details text. The actual discount is properly applied and reflected in the purchase button's displayed Caliber price.
[December 9th]
■ (Resolved) Issue with Awards Counting During Fellow Level-Up
- An issue has been identified where awards requiring the condition ;Fellow Level Reached; are not being properly counted during Fellow level-up progression.
[December 6th]
■ (Resolved) Issue with Accessing the ETA-0 Shop on Specific Servers
- An issue has been identified where the ETA-0 shop is inaccessible on certain servers.
■ (Resolved) Discount Not Applied When Purchasing Fellow Bundles While Already Owning Some Items
- An issue has been confirmed where discounts are not properly applied when purchasing Fellow Bundles while already owning some of the included items. This issue will be resolved through the hotfix patch 1.2.0c.
- Caliber consumed due to this issue will be refunded. Details regarding the refund schedule will be provided in a separate notice.
- (Additional) This issue is planned to be fixed in the Hotfix 1.2.2 patch. To prevent confusion among Descendants before the fix, the text has been temporarily removed in the Hotfix 1.2.1 patch.
[December 5th]
■ (Resolved) Arche Motion Sensor " Mission in Echo Swamp - Monsters Occasionally Cannot Be Defeated
- An issue has been identified in the Echo Swamp region where the "Arche Motion Sensor" mission may occasionally fail to clear, even after all monsters are defeated.
■ (Resolved) Unable to Progress in the ‘Anais' Call’ Mission
- An issue has been identified where the ‘Anais' Call’ mission cannot be completed, preventing progress in the ‘Inversion Reinforcement’ process.
- Please note that this issue can be resolved by moving to the title screen and reconnecting.
■ (Resolved) Issue with Target Reward Settings for Items Obtainable in the Void Vessel
- When setting items obtainable in the Void Vessel as Target Reward, all acquisition sources at the corresponding difficulty levels are being set.
Example: If the item "Keelan Spiral Catalyst Blueprint" is set as Target Reward under Void Vessel [Normal] difficulty's "Imperfect Data Vault", the focus setting also applies to "Lost Data Vault" and "Restricted Data Vault" at the same difficulty level.
■ (Resolved) Incorrect Skin Name Display When Clicking “See Details” for the Ultimate Sharen ‘Elite Assassin’ Body Skin
- In the shop under Ultimate Descendant – Ultimate Descendant Skins tab, when clicking “See Details” for the ‘Elite Assassin’ body skin included in the Ultimate Sharen Full body Skin, the skin name is displayed incorrectly.
■ Preview Issue for Default Hair When Selecting Makeup with Certain Head Skins Equipped
- When equipping certain head skins that cover the face and selecting makeup items in the shop, the preview does not display the default hair of the Descendant.
■ (Resolved) Button Input Issue When Removing Target Reward in the Item Acquisition Info Tab
- An issue was found where removing Target Reward in the Item Acquisition Info tab applies the change immediately upon button click.
- This issue will be fixed in Hotfix 1.2.1 to allow Target Reward removal via a hold-button mechanism.
■ (Resolved) Issue: Ability to View and Target Previous Optimization Conditions in the Ultimate Tier Reactor List
- Before the Season 2 update, some ultimate tier Reactors with optimization conditions set to "When using individual weapons" can still be viewed and have targets set in the information browsing section.
- Since the Season 2 update, the optimization condition for ultimate tier Reactors has been changed to "When using weapon group", and these reactors can no longer be obtained.
■ (Resolved) Shields Applied to ‘Vulgus War-Slave’ in Certain Segments of the Fortress Special Operation Hard Difficulty
- In the Fortress Special Operation: Albion Resource Defense at Hard difficulty, shields have been applied to the ‘Vulgus War-Slave monsters in certain segments.
■(Resolved) Season Level Purchase Popup Displayed After Reaching Battle Pass Level 96
- After reaching Battle Pass level 96 and claiming all rewards, a Season Level Purchase popup may appear upon clicking the " Claim Rewards per Page" button before reaching level 97.
- Attempting to make a purchase through the popup does not result in any actual transaction.
■ (Resolved) Unable to Apply Dye to the ‘Prepared Speedster’ Skin
- An issue has been identified where dye cannot be applied to the ‘Prepared Speedster’ skin.
■ (Resolved) Unable to Clear the Vespers ‘Captured Base’ Mission
- During the Vespers region’s ‘Captured Base’ mission, the mission does not clear even after defeating all the monsters.
■ (Resolved) Intermittent Inability to Clear the Echo Swamp ‘Arche Motion Sensor’ Mission
- In the Echo Swamp region’s ‘Arche Motion Detector’ mission, the mission may intermittently not clear even after defeating all monsters.
■ (Resolved) ‘Cutlasser’ Monster Failing to Detect Descendants in the Vespers ‘Captured Base’ Mission
- During the Vespers region’s ‘Captured Base’ mission, the ‘Cutlasser’ monster fails to detect Descendants.
■ (Resolved) Escort Drone Fails to Move if Descendants Are Not Nearby in the Vespers ‘Ruins Path’ Mission
- In the Vespers region’s ‘Ruins Path’ mission, the Escort Drone does not move if Descendants are not positioned nearby.
■ (Resolved) [PS/XBOX] Abnormal Screen Display When Accessing the Customization Menu via the Ring Menu
- On PS and XBOX platforms, entering the Customization menu via the ring menu causes the screen to display abnormally.
[November]
■ Issue with Temporary Visual Abnormalities When Equipping Certain Head Skins
- An issue has been identified where the appearance of a character may temporarily display abnormally when certain head skins are equipped.
■ [PS5] Voice Chat Issue When Creating a Party on PS4 Platform
- It has been identified that voice chat does not function properly when creating a party on the PS4 platform.
■ Intel CPU Issue.
- Crashes have been reported on some Intel 13th and 14th generation CPUs.
- On PCs using these CPUs, the game may forcefully shut down with an error message stating 'Out of video memory' when launched.
This issue can be partially resolved by adjusting power limits in the BIOS.
- We are awaiting a response from Intel regarding this issue, and we are sharing Intel's official response for your reference.
■ Temporary solutions for client termination issues with certain antivirus Programs
- We have requested for exceptions for The First Descendant to antivirus programs, but some have not been implemented. Below are temporary solutions for this problem.
(1) ‘Bitdefender’ Temporary Solution [FAQ]
- Go to System Protection > Advanced Threat Detection (ATD) > Manage Exclusions menu, select the file or folder for The First Descendant, and save.
(2) ‘McAfee Agent’ Temporary Solution [FAQ]
- Go to McAfee Security > Navigation > Quarantined and Trusted Items, select TheFirstDescendant.exe from the quarantined programs list, and restore it.
■ Solutions for ‘Easy Anti-Cheat’ not functioning correctly
- If Easy Anti-Cheat malfunctions, refer to the FAQ for solutions. If the issue persists, please contact customer support with relevant screenshots.
- Customer Support Access: Official Website > Customer Support > FAQ > Contact Us
Thank you.
# PST 2024.12.18(Wed) 21:30 – Known Issues have been updated.
# PST 2024.12.18(Wed) 18:15 – Known Issues have been updated and some issues have been resolved through Hotfix 1.2.2.
# PST 2024.12.16(Mon) 00:30 – Known Issues have been updated.
# PST 2024.12.12(Thu) 20:40 – Known Issues have been updated.
# PST 2024.12.12(Thu) 18:00 – Some issues have been resolved through Hotfix 1.2.1b.
# PST 2024.12.12(Thu) 01:30 – Known Issues have been updated.
# PST 2024.12.11(Wed) 23:00 – Known Issues have been updated and some issues have been resolved through Hotfix 1.2.1.
# PST 2024.12.10(Tue) 03:00 – Known Issues have been updated.
# PST 2024.12.09(Mon) 23:30 – Known Issues have been updated.
# PST 2024.12.06(Fri) 19:40 – Some issues have been resolved through Hotfix 1.2.0c.
# PST 2024.12.06(Fri) 01:20 – Known Issues have been updated.
# PST 2024.12.05(Thu) 22:00 – Some issues have been resolved through Hotfix 1.2.0b.
# PST 2024.12.05(Thu) 20:30 – Known Issues have been updated.
# PST 2024.12.05(Thu) 08:30 – Known Issues have been updated.
Greetings, Descendants!
Here are the major issues that were found for The First Descendant in December.
We will continually update this notice with any additional issues and bugs that are found, as well as any impactful issues identified before December. Please keep track of the updates during your gameplay.
[December 22th]
■ An issue where Valby’s “Tidal Wave” skill deals an abnormally high amount of damage when passing through Colossus.
- This issue will be fixed in the 1.2.4 patch.
[December 18th]
■ [English] Mislabeling of Skin Set for male Descendant as "Unisex" in the Store
- This issue is scheduled to be fixed in January 2025. Players who purchased the skin due to this mislabeling can request a refund.
- Details on how to request a refund will be provided in the "January Known Issues" notice when the fix is implemented.
■ Abnormal Display of Event UI through ‘Ingris Search Device’
- An issue has been identified where the event UI is displayed abnormally when accessed through the 'Ingris Search Device.'
- Please note that the event UI displays correctly when accessed via the 'Game Menu.'
■ Stiffness Occurs During the Mining Device Appearance in 'Gluttony'
- An issue has been identified where a stiffness effect occurs during the mining device appearance sequence while playing the 'Gluttony' Interception mission.
- This issue will be resolved in the Hotfix 1.2.3 patch.
■ Inability to Obtain Battle Pass 'Bonus Coins'
- An issue has been identified where 'Bonus Coins' are not granted when clicking the 'Obtain Bonus Coins' button in the Battle Pass UI after reaching Season Level 96.
[December 16th]
■ (Resolved) An issue where the trap mechanism for Dread Armor Commando of the Void Vessel does not activate properly
- This issue is scheduled to be fixed in the Hotfix 1.2.2 patch.
■ (Resolved) An issue where the junk filter resets when reconnecting to The First Descendant via "Go to the Last Played Map" after a forced shutdown
- This issue is scheduled to be fixed in the Hotfix 1.2.2 patch.
■ (Resolved) An issue where the "Number of Purchases" is displayed as 0 on the purchase page for certain items, despite having a purchase history
- If you have already purchased an item that can only be bought once, you will not be able to repurchase it even if the "Number of Purchases" is displayed as 0.
- The "Number of Purchases" display is scheduled to be removed in the Hotfix 1.2.2 patch.
[December 12th]
■ (Resolved) Descendant's Motion Locked in a Diagonal Stance at Certain Locations
- This issue is scheduled to be quickly fixed through a hotfix. Until the fix is applied, please use the following methods to restore the normal stance:
ㄴ If occurring in Albion: Move to the "City Entrance."
ㄴ If occurring during combat: Move to an Outpost or use Grappling Hook.
■ Daily Battle Pass Challenge Includes Uncompletable Mission
- On December 12 (Thu), a mission to "Sell Blueprints to ETA-0" was incorrectly included in the Daily Battle Pass Challenges.
- When including time-limited missions in the Daily Battle Pass Challenges, we will make adjustments to align with the corresponding schedule for proper participation.
■ (Resolved) Descendant Health UI Displayed in Albion
- An issue has been identified where the Descendant's Health UI is displayed in Albion.
■ (Resolved) [PC] Game Freezes When Clicking an Empty Slot After Removing Target Reward.
- We have identified an issue on the PC platform where the game freezes when clicking an empty slot in the 'Target Reward List' after removing Target Reward.
- This issue will be resolved in the upcoming Hotfix 1.2.2 patch.
[December 11th]
■ (Resolved) Issue with Incorrect Pricing When Purchasing Bundle Items Already Partially Owned
- We have identified an issue where the discount rate was not correctly applied when purchasing a bundle containing items already partially owned.
- This resulted in the bundle being available at a slightly lower price than intended due to the incorrect discount calculation. The proper discount rate will be applied following the Hotfix 1.2.2 update.
■ Issue with 'Preview in Field' Button Displayed in Descendant Spawn Settings UI
- It has been identified that the 'Preview in Field' button is displayed in the bottom right corner of the 'Descendant Skin' > 'Spawn' UI.
- Please note that clicking the 'Preview in Field' button in this UI does not allow for camera control.
[December 10th]
■ (Resolved) Discount Amount Not Displayed Correctly in Bundle 'Details' View in the Store
- When checking the 'Details' of a bundle currently on discount while owning some of its items, the displayed discount amount in the text below is not showing correctly.
ㄴ The following text is affected: The cost will be reduced by { } depending on sale or ownership status.
- This issue is limited to the incorrect display of the discount amount in the details text. The actual discount is properly applied and reflected in the purchase button's displayed Caliber price.
[December 9th]
■ (Resolved) Issue with Awards Counting During Fellow Level-Up
- An issue has been identified where awards requiring the condition ;Fellow Level Reached; are not being properly counted during Fellow level-up progression.
[December 6th]
■ (Resolved) Issue with Accessing the ETA-0 Shop on Specific Servers
- An issue has been identified where the ETA-0 shop is inaccessible on certain servers.
■ (Resolved) Discount Not Applied When Purchasing Fellow Bundles While Already Owning Some Items
- An issue has been confirmed where discounts are not properly applied when purchasing Fellow Bundles while already owning some of the included items. This issue will be resolved through the hotfix patch 1.2.0c.
- Caliber consumed due to this issue will be refunded. Details regarding the refund schedule will be provided in a separate notice.
- (Additional) This issue is planned to be fixed in the Hotfix 1.2.2 patch. To prevent confusion among Descendants before the fix, the text has been temporarily removed in the Hotfix 1.2.1 patch.
[December 5th]
■ (Resolved) Arche Motion Sensor " Mission in Echo Swamp - Monsters Occasionally Cannot Be Defeated
- An issue has been identified in the Echo Swamp region where the "Arche Motion Sensor" mission may occasionally fail to clear, even after all monsters are defeated.
■ (Resolved) Unable to Progress in the ‘Anais' Call’ Mission
- An issue has been identified where the ‘Anais' Call’ mission cannot be completed, preventing progress in the ‘Inversion Reinforcement’ process.
- Please note that this issue can be resolved by moving to the title screen and reconnecting.
■ (Resolved) Issue with Target Reward Settings for Items Obtainable in the Void Vessel
- When setting items obtainable in the Void Vessel as Target Reward, all acquisition sources at the corresponding difficulty levels are being set.
Example: If the item "Keelan Spiral Catalyst Blueprint" is set as Target Reward under Void Vessel [Normal] difficulty's "Imperfect Data Vault", the focus setting also applies to "Lost Data Vault" and "Restricted Data Vault" at the same difficulty level.
■ (Resolved) Incorrect Skin Name Display When Clicking “See Details” for the Ultimate Sharen ‘Elite Assassin’ Body Skin
- In the shop under Ultimate Descendant – Ultimate Descendant Skins tab, when clicking “See Details” for the ‘Elite Assassin’ body skin included in the Ultimate Sharen Full body Skin, the skin name is displayed incorrectly.
■ Preview Issue for Default Hair When Selecting Makeup with Certain Head Skins Equipped
- When equipping certain head skins that cover the face and selecting makeup items in the shop, the preview does not display the default hair of the Descendant.
■ (Resolved) Button Input Issue When Removing Target Reward in the Item Acquisition Info Tab
- An issue was found where removing Target Reward in the Item Acquisition Info tab applies the change immediately upon button click.
- This issue will be fixed in Hotfix 1.2.1 to allow Target Reward removal via a hold-button mechanism.
■ (Resolved) Issue: Ability to View and Target Previous Optimization Conditions in the Ultimate Tier Reactor List
- Before the Season 2 update, some ultimate tier Reactors with optimization conditions set to "When using individual weapons" can still be viewed and have targets set in the information browsing section.
- Since the Season 2 update, the optimization condition for ultimate tier Reactors has been changed to "When using weapon group", and these reactors can no longer be obtained.
■ (Resolved) Shields Applied to ‘Vulgus War-Slave’ in Certain Segments of the Fortress Special Operation Hard Difficulty
- In the Fortress Special Operation: Albion Resource Defense at Hard difficulty, shields have been applied to the ‘Vulgus War-Slave monsters in certain segments.
■(Resolved) Season Level Purchase Popup Displayed After Reaching Battle Pass Level 96
- After reaching Battle Pass level 96 and claiming all rewards, a Season Level Purchase popup may appear upon clicking the " Claim Rewards per Page" button before reaching level 97.
- Attempting to make a purchase through the popup does not result in any actual transaction.
■ (Resolved) Unable to Apply Dye to the ‘Prepared Speedster’ Skin
- An issue has been identified where dye cannot be applied to the ‘Prepared Speedster’ skin.
■ (Resolved) Unable to Clear the Vespers ‘Captured Base’ Mission
- During the Vespers region’s ‘Captured Base’ mission, the mission does not clear even after defeating all the monsters.
■ (Resolved) Intermittent Inability to Clear the Echo Swamp ‘Arche Motion Sensor’ Mission
- In the Echo Swamp region’s ‘Arche Motion Detector’ mission, the mission may intermittently not clear even after defeating all monsters.
■ (Resolved) ‘Cutlasser’ Monster Failing to Detect Descendants in the Vespers ‘Captured Base’ Mission
- During the Vespers region’s ‘Captured Base’ mission, the ‘Cutlasser’ monster fails to detect Descendants.
■ (Resolved) Escort Drone Fails to Move if Descendants Are Not Nearby in the Vespers ‘Ruins Path’ Mission
- In the Vespers region’s ‘Ruins Path’ mission, the Escort Drone does not move if Descendants are not positioned nearby.
■ (Resolved) [PS/XBOX] Abnormal Screen Display When Accessing the Customization Menu via the Ring Menu
- On PS and XBOX platforms, entering the Customization menu via the ring menu causes the screen to display abnormally.
[November]
■ Issue with Temporary Visual Abnormalities When Equipping Certain Head Skins
- An issue has been identified where the appearance of a character may temporarily display abnormally when certain head skins are equipped.
■ [PS5] Voice Chat Issue When Creating a Party on PS4 Platform
- It has been identified that voice chat does not function properly when creating a party on the PS4 platform.
■ Intel CPU Issue.
- Crashes have been reported on some Intel 13th and 14th generation CPUs.
- On PCs using these CPUs, the game may forcefully shut down with an error message stating 'Out of video memory' when launched.
This issue can be partially resolved by adjusting power limits in the BIOS.
- We are awaiting a response from Intel regarding this issue, and we are sharing Intel's official response for your reference.
■ Temporary solutions for client termination issues with certain antivirus Programs
- We have requested for exceptions for The First Descendant to antivirus programs, but some have not been implemented. Below are temporary solutions for this problem.
(1) ‘Bitdefender’ Temporary Solution [FAQ]
- Go to System Protection > Advanced Threat Detection (ATD) > Manage Exclusions menu, select the file or folder for The First Descendant, and save.
(2) ‘McAfee Agent’ Temporary Solution [FAQ]
- Go to McAfee Security > Navigation > Quarantined and Trusted Items, select TheFirstDescendant.exe from the quarantined programs list, and restore it.
■ Solutions for ‘Easy Anti-Cheat’ not functioning correctly
- If Easy Anti-Cheat malfunctions, refer to the FAQ for solutions. If the issue persists, please contact customer support with relevant screenshots.
- Customer Support Access: Official Website > Customer Support > FAQ > Contact Us
Thank you.