(Completed) Notice on Handling Errors in Purchasing Serena Products
# PDT 2025.03.20(Thu) 19:50– The deletion of the mail with Serena attached has been completed.
Greetings, Descendants.
An error occurred when purchasing the newly added 'Serena Growth Package' product after the Update 1.2.10 on 3/13 (Thu). This was fixed through Hotfix 1.2.10b on 3/14 (Fri).
Here are the detailed error symptoms and corresponding handling methods:
■ Fix Date
- Fixed after the hotfix 1.2.10b patch on PDT 2025.03.14 (Fri)
■ Error Symptoms
- Descendant ‘Serena’ is not received immediately but sent to the mailbox when purchasing the 'Serena Growth Package' product with all Descendant Slots full.
- Descendant ‘Serena’ is sent to the mailbox additionally, when purchasing the 'Serena Growth Package' product while already owning a descendant ‘Serena’.
■ Handling Methods
- For Descendants who did not recognize that the item was sent to the mailbox and purchased the Serena single item additionally, Caliber used for the single item purchase will be sent via mail.
ㄴ Date of payment: Sequential payment after PDT 2025.03.18 (Tue) 22:00
- In the case of mails with Serena attached, where item receipt and mail deletion are not possible, the mail will be deleted.
ㄴ Additional notice will be provided upon completion of the deletion process. (A single disconnection may occur when the mail is deleted.)
We apologize for the inconvenience caused and will strive to provide a more stable service in the future.
Thank you.
Greetings, Descendants.
An error occurred when purchasing the newly added 'Serena Growth Package' product after the Update 1.2.10 on 3/13 (Thu). This was fixed through Hotfix 1.2.10b on 3/14 (Fri).
Here are the detailed error symptoms and corresponding handling methods:
■ Fix Date
- Fixed after the hotfix 1.2.10b patch on PDT 2025.03.14 (Fri)
■ Error Symptoms
- Descendant ‘Serena’ is not received immediately but sent to the mailbox when purchasing the 'Serena Growth Package' product with all Descendant Slots full.
- Descendant ‘Serena’ is sent to the mailbox additionally, when purchasing the 'Serena Growth Package' product while already owning a descendant ‘Serena’.
■ Handling Methods
- For Descendants who did not recognize that the item was sent to the mailbox and purchased the Serena single item additionally, Caliber used for the single item purchase will be sent via mail.
ㄴ Date of payment: Sequential payment after PDT 2025.03.18 (Tue) 22:00
- In the case of mails with Serena attached, where item receipt and mail deletion are not possible, the mail will be deleted.
ㄴ Additional notice will be provided upon completion of the deletion process. (A single disconnection may occur when the mail is deleted.)
We apologize for the inconvenience caused and will strive to provide a more stable service in the future.
Thank you.