May Known Issues
(#1) PDT 2025.05.07(Wed) 18:00 – Known Issues have been updated.
Greetings, Descendants.
Here are the major issues that were found for The First Descendant in May.
We will continually update this notice with any additional issues and bugs that are found, as well as any impactful issues identified before May. Please keep track of the updates during your gameplay.
[May 2]
■ (#1) (Resolved) Issue with ingame event – ‘Weekly Fire Support’ weekly challenge reset
- An issue where the weekly challenges for the currently ongoing ‘Weekly Fire Support’ event are being reset.
- To minimize confusion regarding event participation and rewards for our descendants due to this issue, we have decided to allow all event rewards obtained through the reset to be retained.
- Therefore, please feel free to continue participating in the event until the Weekly Fire Support missions are changed next Thursday.
- We sincerely apologize for any confusion caused by this event error and will strive to provide a more stable service.
[Previous Known Issues]
■ An issue where wing dye is not applied to Serena's Albion Academy Summer Uniform Set.
■ Issue Where the Descendant Disappears When Entering Photo Mode in Certain Situations
- An issue has been identified where the Descendant disappears from the screen when entering Photo Mode after positioning them against a wall and adjusting the camera so that they are no longer visible.
■ Freyna’s Exclusive Quest Icon Appearing for Other Descendants
- Freyna’s exclusive quest cannot be played with other Descendants and can only be progressed with Freyna or Ultimate Freyna.
■ Intel CPU Issue.
- Crashes have been reported on some Intel 13th and 14th generation CPUs.
- On PCs using these CPUs, the game may forcefully shut down with an error message stating 'Out of video memory' when launched.
This issue can be partially resolved by adjusting power limits in the BIOS.
- We are awaiting a response from Intel regarding this issue, and we are sharing Intel's official response for your reference.
■ Temporary solutions for client termination issues with certain antivirus Programs
- We have requested for exceptions for The First Descendant to antivirus programs, but some have not been implemented. Below are temporary solutions for this problem.
(1) ‘Bitdefender’ Temporary Solution [FAQ]
- Go to System Protection > Advanced Threat Detection (ATD) > Manage Exclusions menu, select the file or folder for The First Descendant, and save.
(2) ‘McAfee Agent’ Temporary Solution [FAQ]
- Go to McAfee Security > Navigation > Quarantined and Trusted Items, select TheFirstDescendant.exe from the quarantined programs list, and restore it.
■ Solutions for ‘Easy Anti-Cheat’ not functioning correctly
- If Easy Anti-Cheat malfunctions, refer to the FAQ for solutions. If the issue persists, please contact customer support with relevant screenshots.
- Customer Support Access: Official Website > Customer Support > FAQ > Contact Us
Thank you.
Greetings, Descendants.
Here are the major issues that were found for The First Descendant in May.
We will continually update this notice with any additional issues and bugs that are found, as well as any impactful issues identified before May. Please keep track of the updates during your gameplay.
[May 2]
■ (#1) (Resolved) Issue with ingame event – ‘Weekly Fire Support’ weekly challenge reset
- An issue where the weekly challenges for the currently ongoing ‘Weekly Fire Support’ event are being reset.
- To minimize confusion regarding event participation and rewards for our descendants due to this issue, we have decided to allow all event rewards obtained through the reset to be retained.
- Therefore, please feel free to continue participating in the event until the Weekly Fire Support missions are changed next Thursday.
- We sincerely apologize for any confusion caused by this event error and will strive to provide a more stable service.
[Previous Known Issues]
■ An issue where wing dye is not applied to Serena's Albion Academy Summer Uniform Set.
■ Issue Where the Descendant Disappears When Entering Photo Mode in Certain Situations
- An issue has been identified where the Descendant disappears from the screen when entering Photo Mode after positioning them against a wall and adjusting the camera so that they are no longer visible.
■ Freyna’s Exclusive Quest Icon Appearing for Other Descendants
- Freyna’s exclusive quest cannot be played with other Descendants and can only be progressed with Freyna or Ultimate Freyna.
■ Intel CPU Issue.
- Crashes have been reported on some Intel 13th and 14th generation CPUs.
- On PCs using these CPUs, the game may forcefully shut down with an error message stating 'Out of video memory' when launched.
This issue can be partially resolved by adjusting power limits in the BIOS.
- We are awaiting a response from Intel regarding this issue, and we are sharing Intel's official response for your reference.
■ Temporary solutions for client termination issues with certain antivirus Programs
- We have requested for exceptions for The First Descendant to antivirus programs, but some have not been implemented. Below are temporary solutions for this problem.
(1) ‘Bitdefender’ Temporary Solution [FAQ]
- Go to System Protection > Advanced Threat Detection (ATD) > Manage Exclusions menu, select the file or folder for The First Descendant, and save.
(2) ‘McAfee Agent’ Temporary Solution [FAQ]
- Go to McAfee Security > Navigation > Quarantined and Trusted Items, select TheFirstDescendant.exe from the quarantined programs list, and restore it.
■ Solutions for ‘Easy Anti-Cheat’ not functioning correctly
- If Easy Anti-Cheat malfunctions, refer to the FAQ for solutions. If the issue persists, please contact customer support with relevant screenshots.
- Customer Support Access: Official Website > Customer Support > FAQ > Contact Us
Thank you.