January Known Issues

[p]Greetings, Descendants.[/p][p] [/p][p]Here are the major issues that were found for The First Descendant in January.[/p][p] [/p][p]We will continually update this notice with any additional issues and bugs that are found, as well as any impactful issues identified before January. Please keep track of the updates during your gameplay.[/p][p] [/p][p]\[January 9th][/p][p]■ An issue where the Returning Growth Support Weapon Box reward from the \[Returning] Back to Albion event is granted as a Level 1 weapon under certain conditions[/p][p]- When the reward is claimed while the inventory is full, a Level 1 weapon may be delivered via in-game mail.[/p][p]- This issue was scheduled to be fixed in the PST 2026.01.07 (Wed) patch; however, it has been confirmed that the issue is still occurring.[/p][p]- We will apply a fix as soon as the root cause is identified. Descendants who received a Level 1 weapon as a result of this issue will be compensated at a later date with Gold and Precision Phase Exchangers used for Weapon Level Transmission.[/p][p] [/p][p]\[Previous Known Issues][/p][p]■ An issue where Sharen's 'Rabbit Game' body skin dye is not applied to certain parts[/p][p] [/p][p]■ An issue where items were not granted when clicking the “Acquire All Attached Items” button while having ETA Vouchers in the mailbox[/p][p]- We have identified an issue where items were not granted when clicking the “Acquire All Attached Items” button if ETA Vouchers were present in the mailbox while the inventory already held the maximum amount of ETA Vouchers, preventing additional acquisition.[/p][p]- Please note that items can be received normally after using some of your ETA Vouchers and then clicking the “Acquire All Attached Items” button.[/p][p] [/p][p]■ \[PS5] Voice Chat Issue When Creating a Party on PS4 Platform[/p][p]- It has been identified that voice chat does not function properly when creating a party on the PS4 platform.[/p][p] [/p][p]■ Intel CPU Issue.[/p][p]- Crashes have been reported on some Intel 13th and 14th generation CPUs.[/p][p]- On PCs using these CPUs, the game may forcefully shut down with an error message stating 'Out of video memory' when launched.[/p][p]This issue can be partially resolved by adjusting power limits in the BIOS.[/p][p]- We are awaiting a response from Intel regarding this issue, and we are sharing Intel's official response for your reference.[/p][p] [/p][p]■ Temporary solutions for client termination issues with certain antivirus Programs[/p][p]- We have requested for exceptions for The First Descendant to antivirus programs, but some have not been implemented. Below are temporary solutions for this problem.[/p][p](1) ‘Bitdefender’ Temporary Solution \[FAQ][/p][p]- Go to System Protection > Advanced Threat Detection (ATD) > Manage Exclusions menu, select the file or folder for The First Descendant, and save.[/p][p](2) ‘McAfee Agent’ Temporary Solution \[FAQ][/p][p]- Go to McAfee Security > Navigation > Quarantined and Trusted Items, select TheFirstDescendant.exe from the quarantined programs list, and restore it.[/p][p] [/p][p]■ Solutions for ‘Easy Anti-Cheat’ not functioning correctly[/p][p]- If Easy Anti-Cheat malfunctions, refer to the FAQ for solutions. If the issue persists, please contact customer support with relevant screenshots.[/p][p]- Customer Support Access: Official Website > Customer Support > FAQ > Contact Us[/p][p] [/p][p]Thank you.[/p]