Warhaven News

Greetings from the Warhaven team!

Today we would like to go over the detailed schedule for the conclusion of Warhaven's live service on 4/4 (Thu).
Please make note of the following dates to avoid any inconvenience.


[h2]▣ Warhaven End of Service Schedule [/h2]
[h3]- End of Service: 4/4 (Thu) 11:00 PM PDT[/h3]
* Matchmaking will be unavailable after 10:30 PM PDT to allow active matches to complete without interruption.
* You will be unable download the game after 4/5 (Fri) 6:00 AM PDT.

[h3]- Official Community Closure: 4/4 (Thu) 11:00 PM PDT[/h3]
The Warhaven Discord server, as well as the Twitter, YouTube, TikTok, and Facebook channels will all close in sequence upon the conclusion of service.
* You will be unable to log in or use the game after the end of service.
* If you wish to save any game data, please make sure to archive it before the end of service date.

[h3]- Brand Page Closure: 4/7 (Sun) 6:00 PM PDT[/h3]
* The official Warhaven brand page (Link) will be operational until 4/7 (Sun) at 6:00 PM PDT.
*The Steam Store page will remain open.

[h3]- Customer Service Email: [email protected][/h3]
* If you have any Customer Service inquiries after the end of service, please forward your questions to [email protected].


We want to give the players who have been with us throughout Warhaven our deepest thanks.
We hope that all of you will look back at the time you spent fighting alongside our 9 soldiers and 4 Immortals fondly. Developing the game and playing with you was a tremendous privilege for us.


"Let all wars end and all soldiers find salvation as their souls rest in Warhaven."

FROM WAR, TO HAVEN

Thank you!

Greetings from the Warhaven team!

We'd like to inform you about Warhaven's refund conditions and schedule.
Please refer to the guidelines below to make your refund process go as smoothly as possible.



[color]Transactions made after the start of PRE-SEASON 2 (12/13 4:00 PM PST)[/color] will all be [color]automatically refunded to your Steam Wallet[/color] [color]whether they were used or not[/color].
You do not need to make separate refund requests. Refunds will be issued after service ends.


However, any transactions made by Taiwanese citizens or made in Taiwan will NOT be refunded automatically. Only partial refunds listed below can be made.




[h2]▣ Refunds for Transactions Made by Taiwanese Citizens or Made in Taiwan[/h2]

In accordance with Taiwanese consumer protection laws, we will be [color]issuing partial refunds after receiving refund requests and verifying personal information[/color].


[h3]▼Partial Refund Conditions [/h3]
① Transactions made by Taiwanese citizens
② Transactions made in Taiwan
*You are eligible for a refund if the following conditions are met.


[h3]▼Eligible for Partial Refunds [/h3]
[color]Any unused premium currency still owned at the point of service ending.[/color]
① Only applies to currency purchased with Steam Cash. Any premium currency obtained in-game or through events is not eligible.
② Items purchased with premium currency are not eligible for refunds, whether they were used or not.


[h3]▼Partial Refund Request Period [/h3]
[color]Notice Date - 4/4 11:00 PM PDT [/color]
*You must submit a refund request for every transaction you wish to refund.

Follow the links below to submit your refund request tickets.
[Request a Refund (中文繁体)] [Request a Refund (English)]


[h3]▼Notes for Partial Refunds[/h3]

1. Partial refunds will not be sent for transactions that don't meet the eligibility conditions.
   
2. Refunds will not be sent for requests made after the request period has ended.
   
3. Refunds are only possible if all required documentation has been submitted within the refund period.
   
   

Thank you!

Greetings from the Warhaven team!
Today we would like to introduce the Adieu Pre-Season 2 Event, which begins on 2/21 at 4:00 PM PST.



[h2] Adieu Pre-Season 2 Event[/h2]

Earn World Pass EXP and Event Points each time you complete Event Quests,
and get more rewards based on how many event points you have.


- One quest opens each day for seven days, based on the day of your first login.
Ex) When logging in 3 days after your first login date, the Day 4 quest will unlock.
- You can progress the next day's quest even if it hasn't unlocked yet.
- The Event Points earned for completing quests stack, and can be used to obtain profile items or World Pass EXP.
- Earn additional rewards based on the total number of Event Points you collect.


[h3]■ Event Period[/h3]
2/21/2024 (Wed) 4:00 PM - 4/4/2024 (Thu) 10:59 PM (PST)


[h3]■ Notes[/h3]
- The next day's quest unlocks each day at 00:00 UTC. If you are already logged in when the quest unlocks, please go to [ESC] → [Restart Lobby].
- Bot matches do not count towards event quest progress.
- Claim rewards from the in-game event page by clicking on the reward icons.
- You can view and equip profile items by clicking on your profile card, located on the right side of the [Profile] menu.

Greetings from the Warhaven team!
The following content will be available as of the 2/15 (Thu) update.

[h3]▣ Bug Fixes [/h3]
[List]
Fixes a bug where the Hatchet's 'Payday' can be used in rapid sequence while using 'Headhunter'.
Fixes Hatchet's 'Sprint Attack' causing him to briefly apply stagger status when superior blocked.


Thank you!

Greetings from the Warhaven team!

Regular maintenance has been scheduled.

[h2]■ Matchmaking Interruption Schedule[/h2]
[h3] 2/15(Thu) 4:30 PM - 5:00 PM PST (30 Minutes)[/h3]
[color]* Matchmaking will be unavailable after 4:30 PM (PST) to allow active matches to complete without interruption.[/color]

[h2]■ Maintenance Schedule[/h2]
[h3]2/15(Thu) 5:00 PM - 5:30 PM PST (30 Minutes)[/h3]
[color]* You will be unable to log into the game after 5:00PM PST.[/color]

Thank you!