(Update) Must Read! Known Issues and Temporary Workarounds
#10/27(Thu) 05:30 UTC – Added an issue where the game force-closes under certain conditions.
#10/14(Fri) 11:37 UTC – Added an issue where testers receive ‘Undefined Error’ pop-up and cannot access the game when the Download Region in Steam Launcher [Settings – Downloads] is different from their region.
#10/14(Fri) 11:37 UTC – Added an issue where the achievements of Unlock Challenges for certain outfit skins are updated even when the condition are not met.
#10/14(Fri) 11:37 UTC – The issue where certain skins are not applied in Spotlights or Battle-entering screens has been fixed.
#10/13(Thu) 09:30 UTC – Added workarounds for players experiencing the disappearance of the Interaction Key (F) after relinquishing Incarnation.
#10/13(Thu) 02:30 UTC – Added workarounds for the ‘Failed to connect to the lobby. Please try logging in again later’ pop-up.
#10/13(Thu) 02:30 UTC – Added workarounds for experiencing low-frames while playing with a PC that meets the recommended specifications.
Hello, this is the Warhaven Team.
The Global Beta Test will start soon!
To help you get going with your smooth gameplay, we announce here the current known issues.
If you experience issues during gameplay, please refer to the details below.
When we detect further issues or workarounds, we’ll keep you updated in this notice.
We will try our best to create an enjoyable test environment and we appreciate your understanding.
________________________________________
■ Game force-closes under certain conditions. (10/27 added)
→ 1. Please check your in-game settings if your PC specifications are below than that of the recommended. [Recommended Specifications] 1) Press the [Esc] button in the lobby screen and go to [Game Settings].
2) Lower the quality options by a level.
3) Under [Display], change the Anti-Aliasing Method to FXAA.
4) Under [Quality], turn off [Environment Interactions], [Character Special Effects], [Detailed Corpse-Stone Effects].
5) Under [Advanced] settings, turn off [Vertical Sync], [Motion Blur]
→ If you experience game crash even after changing the settings, try the below steps.
1) Press the Window+R key and enter the following texts:
%LocalAppData%\HPPrototype01\Saved\Config\WindowsClient
2) When a folder opens, delete the [GameUserSettings.ini] file
3) Restart the game. (In-game settings will be reset)
■ Receive ‘Undefined Error’ pop-up and cannot access the game when the Download Region in Steam Launcher [Settings – Downloads] is different from your actual region. (10/14 added)
-> Change the Download Region to your Region
■ Achievement of Unlock Challenge for certain Outfit skins are updated even when the conditions are not met. (10/14 added)
→ Some Outfit skins can be obtained during the Global Test period even when the conditions are not met.
※ The Outfit skins list with the issue
■ Unable to interact with Footholds and Frostlocks as Interaction key (F) won’t appear after relinquishing Incarnation. (Added on 10/13)
→ We are currently investigating this matter. The issue will be fixed as soon as the cause is confirmed.
■ Unable to access the game with the ‘Failed to connect to the lobby. Please try logging in again later’ pop-up. (Added on 10/13)
→ Disable Web Secure function in your vaccine and try accessing the lobby.
→ Please refer to the Steam Notice about the issue.
■ Hard to play the game due to low-frames even with a PC that meets the recommended specifications (Added on 10/13)
→ Frame drop occurs when Fasoo Drm program is running and you access the game
Delete the Fasoo Drm program and access the game.
(*Fasoo Drm is a program installed automatically with e-book viewer)
■ Rewards are not sent when you press [ESC] quickly exit the ‘Daily Login Event’ screen.
→ Wait about 1~2 seconds until the correct event date gets a check mark.
If the reward was not sent due to your quick exit from the Event Screen, please go to Lobby [Event > Daily Login Event] and receive the reward.
■ Game force closes when Win64-Shipping.exe is detected in bitdefender, Panda vaccine.
→ Disable the vaccine.
■ A character is trapped in a certain location and cannot be moved
→ Press the Return button (Keyboard ).
■ Trapped in slinger intermittently
→ Press the Return button (Keyboard ).
■ Unable to start the game with the pop-up “Party Members are not ready” when you are not in a party
→ Reboot the client.
■ The “Invite to Party” button disappears when the invitation duration is over
→ Disband your party and restart the Menu: [ESC]> Lobby.
■ Receive “Insufficient resources to unlock” pop-up even when having enough resources during Hero Level Up
→ Used resources may not be reflected in real time when the level-up button is clicked continuously. Restart Lobby by going to the [Esc] > Lobby menu and check the current resources.
■ The previously equipped perk will not display in the list when the first slot of perks is replaced
→ Press the Menu: [Esc] and click 'Restart Lobby'
■ The League Challenge screen does not update when accessing the game during actual reset period
→ Reboot the client.
■ Retry Tokens for the League Challenge will not be sent when your account reaches level 15
→ The token will be sent normally when you reboot the client.
■ Retry Tokens for the League Challenge will not be sent when you are accessing the game around UTC+0
→ The token will be sent normally when you reboot the client.
■ No in-game sound when you use Bluetooth earphones
→ We are currently investigating this matter. The issue will be fixed as soon as the cause is confirmed.
■ Characters appear to be transparent under certain conditions
→ We are currently investigating this matter. The issue will be fixed as soon as the cause is confirmed.
■ Raven’s Elude [E] Skill cannot be canceled under certain conditions
→ We are currently investigating this matter. The issue will be fixed as soon as the cause is confirmed.
■ Spawn Tent cannot be destroyed under certain conditions
→ We are currently investigating this matter. The issue will be fixed as soon as the cause is confirmed.
■ (Squad/Team) Marker won’t work under certain conditions
→ We are currently investigating this matter. The issue will be fixed as soon as the cause is confirmed.
■ Accept/Deny All friend requests won’t work and the received requests disappear when you access the game again
→ We are currently investigating this matter. The issue will be fixed as soon as the cause is confirmed.
■ Challenge achievement progress for certain skin unlocks won’t be updated
→ We are currently investigating this matter. The issue will be fixed as soon as the cause is confirmed.
■ Some skins won’t be applied in Spotlights or Battle-entering screen (Fixed on 10/14)
→ We are currently investigating this matter. The issue will be fixed as soon as the cause is confirmed.
■ The Best Record of a Multi-win Challenge Round will not reset
→ We are currently investigating this matter. The issue will be fixed as soon as the cause is confirmed.
■ Client doesn’t shut down completely
→ We are currently investigating this matter. The issue will be fixed as soon as the cause is confirmed.
■ Rewards won’t be sent after a League Challenge is over
→ League Challenge Rewards won’t be sent during the Global Beta Test period.
#10/14(Fri) 11:37 UTC – Added an issue where testers receive ‘Undefined Error’ pop-up and cannot access the game when the Download Region in Steam Launcher [Settings – Downloads] is different from their region.
#10/14(Fri) 11:37 UTC – Added an issue where the achievements of Unlock Challenges for certain outfit skins are updated even when the condition are not met.
#10/14(Fri) 11:37 UTC – The issue where certain skins are not applied in Spotlights or Battle-entering screens has been fixed.
#10/13(Thu) 09:30 UTC – Added workarounds for players experiencing the disappearance of the Interaction Key (F) after relinquishing Incarnation.
#10/13(Thu) 02:30 UTC – Added workarounds for the ‘Failed to connect to the lobby. Please try logging in again later’ pop-up.
#10/13(Thu) 02:30 UTC – Added workarounds for experiencing low-frames while playing with a PC that meets the recommended specifications.
Hello, this is the Warhaven Team.
The Global Beta Test will start soon!
To help you get going with your smooth gameplay, we announce here the current known issues.
If you experience issues during gameplay, please refer to the details below.
When we detect further issues or workarounds, we’ll keep you updated in this notice.
We will try our best to create an enjoyable test environment and we appreciate your understanding.
________________________________________
■ Game force-closes under certain conditions. (10/27 added)
→ 1. Please check your in-game settings if your PC specifications are below than that of the recommended. [Recommended Specifications] 1) Press the [Esc] button in the lobby screen and go to [Game Settings].
2) Lower the quality options by a level.
3) Under [Display], change the Anti-Aliasing Method to FXAA.
4) Under [Quality], turn off [Environment Interactions], [Character Special Effects], [Detailed Corpse-Stone Effects].
5) Under [Advanced] settings, turn off [Vertical Sync], [Motion Blur]
→ If you experience game crash even after changing the settings, try the below steps.
1) Press the Window+R key and enter the following texts:
%LocalAppData%\HPPrototype01\Saved\Config\WindowsClient
2) When a folder opens, delete the [GameUserSettings.ini] file
3) Restart the game. (In-game settings will be reset)
■ Receive ‘Undefined Error’ pop-up and cannot access the game when the Download Region in Steam Launcher [Settings – Downloads] is different from your actual region. (10/14 added)
-> Change the Download Region to your Region
■ Achievement of Unlock Challenge for certain Outfit skins are updated even when the conditions are not met. (10/14 added)
→ Some Outfit skins can be obtained during the Global Test period even when the conditions are not met.
※ The Outfit skins list with the issue
■ Unable to interact with Footholds and Frostlocks as Interaction key (F) won’t appear after relinquishing Incarnation. (Added on 10/13)
→ We are currently investigating this matter. The issue will be fixed as soon as the cause is confirmed.
■ Unable to access the game with the ‘Failed to connect to the lobby. Please try logging in again later’ pop-up. (Added on 10/13)
→ Disable Web Secure function in your vaccine and try accessing the lobby.
→ Please refer to the Steam Notice about the issue.
■ Hard to play the game due to low-frames even with a PC that meets the recommended specifications (Added on 10/13)
→ Frame drop occurs when Fasoo Drm program is running and you access the game
Delete the Fasoo Drm program and access the game.
(*Fasoo Drm is a program installed automatically with e-book viewer)
■ Rewards are not sent when you press [ESC] quickly exit the ‘Daily Login Event’ screen.
→ Wait about 1~2 seconds until the correct event date gets a check mark.
If the reward was not sent due to your quick exit from the Event Screen, please go to Lobby [Event > Daily Login Event] and receive the reward.
■ Game force closes when Win64-Shipping.exe is detected in bitdefender, Panda vaccine.
→ Disable the vaccine.
■ A character is trapped in a certain location and cannot be moved
→ Press the Return button (Keyboard ).
■ Trapped in slinger intermittently
→ Press the Return button (Keyboard ).
■ Unable to start the game with the pop-up “Party Members are not ready” when you are not in a party
→ Reboot the client.
■ The “Invite to Party” button disappears when the invitation duration is over
→ Disband your party and restart the Menu: [ESC]> Lobby.
■ Receive “Insufficient resources to unlock” pop-up even when having enough resources during Hero Level Up
→ Used resources may not be reflected in real time when the level-up button is clicked continuously. Restart Lobby by going to the [Esc] > Lobby menu and check the current resources.
■ The previously equipped perk will not display in the list when the first slot of perks is replaced
→ Press the Menu: [Esc] and click 'Restart Lobby'
■ The League Challenge screen does not update when accessing the game during actual reset period
→ Reboot the client.
■ Retry Tokens for the League Challenge will not be sent when your account reaches level 15
→ The token will be sent normally when you reboot the client.
■ Retry Tokens for the League Challenge will not be sent when you are accessing the game around UTC+0
→ The token will be sent normally when you reboot the client.
■ No in-game sound when you use Bluetooth earphones
→ We are currently investigating this matter. The issue will be fixed as soon as the cause is confirmed.
■ Characters appear to be transparent under certain conditions
→ We are currently investigating this matter. The issue will be fixed as soon as the cause is confirmed.
■ Raven’s Elude [E] Skill cannot be canceled under certain conditions
→ We are currently investigating this matter. The issue will be fixed as soon as the cause is confirmed.
■ Spawn Tent cannot be destroyed under certain conditions
→ We are currently investigating this matter. The issue will be fixed as soon as the cause is confirmed.
■ (Squad/Team) Marker won’t work under certain conditions
→ We are currently investigating this matter. The issue will be fixed as soon as the cause is confirmed.
■ Accept/Deny All friend requests won’t work and the received requests disappear when you access the game again
→ We are currently investigating this matter. The issue will be fixed as soon as the cause is confirmed.
■ Challenge achievement progress for certain skin unlocks won’t be updated
→ We are currently investigating this matter. The issue will be fixed as soon as the cause is confirmed.
■ Some skins won’t be applied in Spotlights or Battle-entering screen (Fixed on 10/14)
→ We are currently investigating this matter. The issue will be fixed as soon as the cause is confirmed.
■ The Best Record of a Multi-win Challenge Round will not reset
→ We are currently investigating this matter. The issue will be fixed as soon as the cause is confirmed.
■ Client doesn’t shut down completely
→ We are currently investigating this matter. The issue will be fixed as soon as the cause is confirmed.
■ Rewards won’t be sent after a League Challenge is over
→ League Challenge Rewards won’t be sent during the Global Beta Test period.