[Fixed] Announcing the temporary suspension of the World Pass Event
Greetings from the Warhaven team!
Starting on 11/2 (Thu) at 01:00 AM, the World Pass event will be live.
For the players who participated in World Pass events between 17:00 and 17:30 PM (PDT) on 11/1(Wed), please check the following notes.
■ An issue of cumulative event points appear to be zero even though earned World Pass event points already between 11/1 (Wed) 17:00 and 17:30 PM (PDT).
- If you earn a reward after completing another challenge, your previously earned points are automatically applied.
■ For the players who earned event points between 17:00 and 17:30 PM (PDT) on 11/1(Wed) based on the history of participating in the World Pass event in October.
- In total, we had to take out event points from 16 accounts during the maintenance.
- Points may appear to be earned on the event page at the time of access, but will be displayed as points are taken out correctly when you complete another challenge.
We shall take an extra care to make sure the same issue does not happen again in the future.
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Hello, this is the Warhaven team.
A problem has been found in the 'World Pass Event' that began on 11/1 at 17:00 PDT.
So the event was temporarily suspended.
We are currently investigating on this issue, and we will make the fix as soon as we find the cause.
We apologize for any inconvenience this issue may have caused.
Starting on 11/2 (Thu) at 01:00 AM, the World Pass event will be live.
For the players who participated in World Pass events between 17:00 and 17:30 PM (PDT) on 11/1(Wed), please check the following notes.
■ An issue of cumulative event points appear to be zero even though earned World Pass event points already between 11/1 (Wed) 17:00 and 17:30 PM (PDT).
- If you earn a reward after completing another challenge, your previously earned points are automatically applied.
■ For the players who earned event points between 17:00 and 17:30 PM (PDT) on 11/1(Wed) based on the history of participating in the World Pass event in October.
- In total, we had to take out event points from 16 accounts during the maintenance.
- Points may appear to be earned on the event page at the time of access, but will be displayed as points are taken out correctly when you complete another challenge.
We shall take an extra care to make sure the same issue does not happen again in the future.
---------------------------------------------------------------------------------------------------------------
Hello, this is the Warhaven team.
A problem has been found in the 'World Pass Event' that began on 11/1 at 17:00 PDT.
So the event was temporarily suspended.
We are currently investigating on this issue, and we will make the fix as soon as we find the cause.
We apologize for any inconvenience this issue may have caused.