Producer's Letter: Regarding the Erinn Server Merge
Dear Milletians,
I want to sincerely apologize for the longer than expected downtime experienced while merging Alexina and Nao. To give you all an understanding of the events, here is a summarized timeline of the maintenance and issues that occurred on April 14th.
Our testing prior to the merge went as we had planned and we were proceeding along as we had expected. We opened the servers publicly at 4 PM PDT as we had announced. Though the high volume of logins was expected, the Login Server was unable to handle amount of simultaneous requests shortly after opening. This resulted in players unable to reach the lobby or enter into the game world. After closing the server, we found errors related to Fynni Pets causing extra requests to the login and fixed them before re-opening again at 7:45 PM PDT.
Unfortunately, the login issues remained so we shut down the servers again to resume investigating the cause. We tried our best to fix the login issue to the best of our ability. There is a chance that when logging off, you will return to the Character selection screen and return to the start menu with an error, "Server cannot be reached." This means that you will need to shut down your game client and log in to the account again (if you are attempting to switch characters). We will continue to work on a permanent fix to this issue in a future patch.
Currently, we will extend the Double Rainbow Event until the end of Monday, April 18th. Other compensations will be discussed and announced next week and applied during the next scheduled maintenance on April 21st.
Thank you for your understanding throughout all of this. We are truly sorry that this has affected your ability to share the world of Erinn together the past two days. We will continue to update the situation and hope to have better news soon.
Humbly,
- Enrico "GM Supreme"
Mabinogi Producer
I want to sincerely apologize for the longer than expected downtime experienced while merging Alexina and Nao. To give you all an understanding of the events, here is a summarized timeline of the maintenance and issues that occurred on April 14th.
Our testing prior to the merge went as we had planned and we were proceeding along as we had expected. We opened the servers publicly at 4 PM PDT as we had announced. Though the high volume of logins was expected, the Login Server was unable to handle amount of simultaneous requests shortly after opening. This resulted in players unable to reach the lobby or enter into the game world. After closing the server, we found errors related to Fynni Pets causing extra requests to the login and fixed them before re-opening again at 7:45 PM PDT.
Unfortunately, the login issues remained so we shut down the servers again to resume investigating the cause. We tried our best to fix the login issue to the best of our ability. There is a chance that when logging off, you will return to the Character selection screen and return to the start menu with an error, "Server cannot be reached." This means that you will need to shut down your game client and log in to the account again (if you are attempting to switch characters). We will continue to work on a permanent fix to this issue in a future patch.
Currently, we will extend the Double Rainbow Event until the end of Monday, April 18th. Other compensations will be discussed and announced next week and applied during the next scheduled maintenance on April 21st.
Thank you for your understanding throughout all of this. We are truly sorry that this has affected your ability to share the world of Erinn together the past two days. We will continue to update the situation and hope to have better news soon.
Humbly,
- Enrico "GM Supreme"
Mabinogi Producer