Once Human News

Dear Metas,

We are aware of that some players are experiencing an unusually high server latency issue. We want to assure you that our development team is actively addressing this matter. We understand the frustration it may cause, and we kindly ask for your patience as we work to resolve it.

Your gaming experience is important to us, and we are committed to providing a smooth and enjoyable environment for all. Thank you for your understanding.

Once Human Development Team

Once Human developer Starry Studio has teased the first big update coming to the open world survival game, which will include new PvP and PvE modes and "a new northern mountain region, monsters, and challenges." First things first, though, an apology: It seems that a recent maintenance update broke numerous items in the game and caused the demolition of a whole bunch of player houses...
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Dear Metas,

We have received feedback regarding item and territory losses after yesterday's maintenance. We apologize for the inconvenience.

Both problems have been identified and are currently being resolved as quickly as possible.

① For Metas who encountered the item loss issue while using the Deposit function, we will send the lost items to you via in-game mail along with additional compensation.
② For Metas who experienced territory loss, we will repair the affected territories and return the lost items and building materials to your territory Vault. You will be able to check the returned items there. Additionally, we will provide extra compensation to the affected Metas.

We sincerely apologize to the Metas who were affected and extend our gratitude to the Metas who reported these issues through the community and other channels, helping us identify the problems.

Thank you for your understanding and support.

Once Human Development Team

To be honest, I didn't expect to get into a NetEase survival MMO, initially shrugging it off at as another mobile-first game that would keep me busy for about as long as it took for my fast food order to arrive. I could not have been more wrong...
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Dear Metas,

Due to the extensive content of this maintenance, the development team needs more time to perform maintenance in order to deliver a better gaming experience.

We sincerely apologize for any inconvenience caused. We will complete the maintenance and reopen the server as soon as possible. We kindly ask for your patience.
Once the maintenance is completed, we will promptly inform everyone through official community and website announcements. We will provide compensation for the extended maintenance period.

Thank you for your understanding and support.

Once Human Development Team