Once Human News

Dear Metas,

Since the Version 1.5.1 update, we have closely monitored server performance issues and implemented multiple optimizations. Our technical analysis has shown that, during certain events in scenarios with the Lunar Oracle tag, high player density and frequent Deviant spawns can cause a sudden spike in server load, impacting the network stability of other scenario servers.

To tackle this, we are making a targeted adjustment to the Deviant invasion events in Lunar Oracle scenarios, as follows: During a Deviant invasion event, if there are more than 30 players within a 120-meter radius (not all players may be visible due to performance limitations), the Deviant invasion will be temporarily paused to reduce server load. This adjustment will be implemented in an upcoming update, and we will monitor its impact to make further changes as needed.

At the same time, we will continue optimizing the server architecture to improve stability and enhance your experience. Thank you for your understanding and patience as we make these changes.

If you encounter any issues, please contact us via the Co-Dev Feedback Platform or the in-game Customer Support. Your feedback helps us keep Nalcott running smoothly.

Once Human Development Team

Dear Metas,

Since the official release across all platforms, we've received extensive feedback from Meta-Humans regarding mobile graphics issues. In response to the recent feedback about graphics quality and frame rates, our technical team has completed the first round of optimizations (no server maintenance required—simply restart the client to apply the updates). Here are the specific adjustments:

[Released Fixes]
1. High frame rate and high graphics settings are now separately adjustable on select mid-to-high-end devices. Optimization for other devices is still ongoing and will be released once ready.
* Note: Enabling both high frame rate and high graphics at the same time may cause overheating or lag. Please adjust settings based on your device's performance. Further optimizations are on the way.
2. Graphics upgrade: Improved rendering effects for certain graphics presets.
3. Significantly improved terrain precision and texture clarity.
4. Enabled image sharpening on certain devices for clearer edges.
5. Resolution adaptation: Improved rendering resolution for large-screen devices.

[Future Optimization Plans]
We are aware of ongoing lag and performance issues. We've created a dedicated task force to address them, and we will share updates as soon as testing is complete.

If you encounter any issues, please contact us through in-game Customer Support. Our team will investigate each case carefully. Thank you for your patience and support. We wish you a smooth journey across Nalcott!

Once Human Development Team

Dear Metas,
Since the official release of Once Human version 1.5.1, we have been gathering community feedback from every Meta-Human and actively addressing your concerns. Here are the latest fixes we have implemented:
1. We've reviewed reports about the issue of "resources disappearing from Transform facilities after the update." According to our data, all resources were stored as intended in the Territory Terminal - Vault - Temporary Storage!
2. Fixed an issue where bicycles had abnormal turning speed under certain circumstances.
3. Fixed a display issue on the Vehicle Garage page.
4. Fixed an issue where some Meta-Humans got stuck during the "Explore the Monolith interior, and find the exit" tutorial phase.
5. Fixed an issue where PC clients might skip loading and freeze during reconnection after disconnection.
6. Fixed a display issue with the close button on the cloud platform's World Map screen.
7. Fixed an issue where hidden crates in the side story task "Inspection Point Insights" sometimes failed to appear.
8. Fixed an issue where Aero Leap's cooldown became longer than intended.
9. Fixed an issue where some Meta-Humans had abnormal head model loading after entering the game.
10. Fixed an issue where navigation lines on the iOS mini-map disappeared when switching to the World Map.
11. Fixed an issue with abnormal visuals after resetting the graphics settings.
12. Fixed an issue where Meta-Humans couldn't save body modification data when using input fields.
13. Fixed an issue where Returnee event statuses displayed incorrectly for some Meta-Humans.
14. Fixed an issue where red dots didn't disappear immediately after switching tabs on certain screens.
15. Fixed an issue where task panel text didn't display correctly on mobile.
16. Fixed an issue where custom chat bar layouts didn't take effect.
17. Fixed an issue where the buff bar would automatically reset when using a custom layout.
18. Fixed an issue where Aleksei wouldn't display on certain mobile devices.
19. Fixed an issue where Lunarspawn drops were abnormal under certain circumstances.
20. Fixed a rare issue where Meta-Humans would get stuck after entering the Reforge screen.
21. Fixed camera lag when switching views in the mobile pre-download Character Preview screen.
22. Fixed display issues with certain character body types. All existing characters can claim a Chrysalis Token via mail to adjust their body type. New characters will automatically receive one in their backpack during creation.
23. Fixed incorrect weight calculations for some characters.
24. Fixed an issue where some Meta-Humans could mistakenly repurchase discounted items. Compensation will be issued uniformly on April 23.
25. Fixed display issues with certain formulas.
26. Fixed a rare issue where multi-character data synchronization could fail due to login errors.
27. Fixed a rare issue where Water Pumps couldn't select Thermal Tower-boosted resource formulas.
28. Improved the visibility of UI icons in the mobile pre-download.
29. Fixed abnormal dismantling quantities when claiming duplicate grand prizes from For the Best of Metas Loot Crates. Compensation will be issued uniformly on April 23.

Once Human Development Team

Availability: April 24 - May 22
Loot Crate Item Drop Rates:
1) Lightforge Gem: 7.00%
2) Legendary Lightforge Collection Items: 0.32%
Including Afterveil, Ethereal Glimmer Set, Spirit Echo - DE.50, and Bamboo Reflection.
3) Epic Lightforge Collection Items: 0.68%
Including Ascend Together and Skyrend - SOCR.
4) Other Epic Rewards: 52.3%
Including Summer Party Hairstyle Pack, Barbed Rivet Top, Deluded Hacker Mask, Cradle Charm: Lost Goldfruit, Weapon Charm: Blackhole, Sticker: Infinite, and Sticker: Prism Stance.
5) Other Rare Rewards: 39.7%
Including Water Pump: Olive Green, Water Filter: Olive Green, Brewing Barrel: Olive Green, Cozy Stage, Black-White Checkered Shorts, Starstep Sandals, and Paint: Cupid's Arrival.

Dear Metas,
Once Human highly values player feedback. We've established two dedicated in-game feedback channels: Customer Support for bug reports and the Co-Dev Feedback Platform for suggestions. This guide will show you how to submit feedback in the game.

Customer Support
Purpose: Bug reports, AI help bot, live customer support, recovering lost items, etc.
How to Access:
Menu button (top-right corner) > Feedback icon (right sidebar) > Customer Support/Suggestion > Bug Report


Co-Dev Feedback Platform
Purpose: suggestions directly sending to Devs
How to Access: Menu button (top-right corner) > Feedback icon (right sidebar) > Suggestion > Co-Dev Feedback Platform > Make a Suggestion


Once Human Development Team