Q&A with the Closers World Devs! – Answered

We appreciate your concerns regarding account security. We will be exploring ways to strengthen security by implementing secondary password measures.
We will try more to fortify the protection of Agents' valuable information and maintain the integrity of the game's security at the same time.

We're dedicated to organizing coin charge bonus events in alignment with special occasions. Take, for instance, the commemoration of our 5th service anniversary in January this year, or the recent GM's event held in August where we provided gifts. Rest assured, we're continually researching numerous options to ensure that our valued Agents can relish even more generous benefits. Right now, our GMs are also brainstorming events and giveaways for the community, please look forward to it.

In our ongoing effort to enhance the appeal of the Washing Machine, we've taken steps to relax the cumulative purchase rewards conditions since the May update earlier this year. Furthermore, we're continuously working to improve the products we offer. We're also actively considering ways to provide our Agents with more opportunities for Chain Discounts and access to various sale items.

Let's dive into more detail about the design intent behind Phase Awakening, awakening capsules, and pets in the game.

To explain the design intention behind your question, Phase Awakening is a distinctive feature in our game that allows characters to unlock and utilize limited skills. Unlike traditional character abilities, which they possess from the start, Phase Awakening skills are not inherently part of the character's skill set. Instead, they can only be accessed by utilizing special items known as awakening capsules.
These capsules are obtained through gameplay and are often tied to the storyline of the awakened skill, making them a part of the narrative experience of the acquired phase awakening skill, but for gameplay convenience, a certain amount is set to be automatically recharged.

Regarding the pets, they are creatures that require the player's management for growth and battle. It helps in battle with its unique skill effects along with abilities as strong as its growth, but it has been set to manage ‘Action Power(AP)’ in order to fully enjoy the effect..

In terms of costume resale and sales methods, we're diligently structuring our resale plan to align with the scheduled updates. Simultaneously, we are actively exploring various methods for acquiring costumes to ensure diversity.

We want to offer a wider array of options, enabling Agents to access their favorite costumes in different ways. We aim to make the costume-collecting experience more enjoyable and accessible.

In the case of Steam, it is an independent service platform external to our company, so please understand that it is difficult to support payment options other than those provided by Steam.
For us, our World Server is literally a global, world server, so we choose and support the payment providers that offer payment options available in as many countries as possible to avoid anybody being left behind. However, we will internally review some friendly payment companies in the Southeast Asian market too.

We genuinely appreciate your suggestion regarding a subscription system.
In order for players to receive various and abundant benefits through periodic payments, we will think about items and plans in various ways, not only about the subscription system. We wiill refer to this in future planning.

We value your feedback, and we're thinking about how to ease the communication among players and between players and our newly appointed game master staff. Currently, you can share your thoughts and suggestions through events featuring our in-game goods, as well as on our social media platforms, including YouTube and Discord.
In order to explore more effective methods for gathering feedback and insights from our many Agents, we're dedicated to introducing new ways for collecting your opinions. Your input is instrumental in shaping the game, and we appreciate your engagement with us.

1~2. Thank you for your interest and affection for various related content other than Closers game. We also are on the same page and agree that it will be good for Closers to produce a lot of various video content. However, please understand that this requires a lot of time, effort, and resources. We will try to create conditions that allow us to create as much video content as possible so that we can provide sufficient video content.

3. In the future, there might be an opportunity to uncover Tina's untold story within the game.

4. We're always on the lookout for collaboration prospects, and if the opportunity arises, we believe it could lead to interesting results for both us and the players. We'll keep an eye on this.

We appreciate your understanding that the utilization of server-specific content on other servers can be challenging due to the distinctiveness of each service area's laws and policies. We are trying to prevent any inequality or discrimination based on the service area.
Regardless, we will strive to satisfy World Server Closers with various events and rewards and make it unique and have its own characteristics.

We greatly appreciate your intriguing idea.
We're fully committed to delivering more fun and exciting events that cover a wide range of topics. We want to keep the excitement and enjoyment flowing.

Thank you for your suggestion!
We will consider this positively when planning future events.
We will provide detailed information through announcements on the official website and Discord channel, please look forward to it.

We distribute items with the talisman effect in a manner that activates the effect when used via the [Premium Buff]. Unfortunately, at this time, we do not have plans for an event where the talisman effect is activated simply by having the item in your inventory. Thank you for your understanding.

We're actively reorganizing the Divine Battle internally, and it's set to receive an update following this renewal.
Once we've perfected the related specifics, we'll share the information through a separate notice as soon as possible. We will strive to provide even better and more fun events in the future.

Just as each country's currency holds a distinct value, it's imperative to account for various factors, including content and item values, in each region.
Our continuous goal is to minimize disparities, striving to offer all Agents the opportunity to enjoy the same engaging activities and rewards.
We kindly request your understanding where differences are unavoidable.

To enhance the convenience of using pets in the game, we're actively exploring ways to automatically switch pet skills when changing pets.

However, we've discovered that significant internal changes to the skill and slot system are necessary for this enhancement. Therefore, we are considering alternative approaches to implement this feature.

Additionally, we're also contemplating the possibility of allowing multiple characters to equip the same pet simultaneously. We are committed to improving your pet experience and appreciate your patience and understanding as we work on these solutions. Please look forward to it!

The inventory slots currently supported are the maximum amount the server can handle. Please understand that it is difficult to provide additional inventory space at this time.
There are various data options for items at Closers, and on the server, it checks all options for each item for each slot in the space where the item is stored, and rechecks the options for all items each time the player or the system operates.
We also recognize that this improvement suggestion has been around for a long time, and it is one that the development team would like to apply as well.
Although we review systems frequently whenever improvements are made, these spaces still place a significant load on the servers.
The development team knows that many Agents want it and feel sorry that we cannot brought this change in the near future but we will continue to look into it when improvements can be made.

1~3. We're dedicated to identifying and addressing any skill-related issues, striving for continuous improvements. We're actively working on resolving issues related to ultimate skills, and we anticipate these fixes will be implemented early next year alongside the resolution of Empowered State's concerns. Keep an eye out for a more detailed update schedule in an upcoming notice.
4~5, 8. We understand the challenge in pinpointing the problem since it can't be replicated internally. If you encounter any issues while playing the game, please reach out to our customer service center. We're committed to responding as swiftly as we can. Our dedicated GMs are diligently collecting and forwarding these concerns to our developers. We want to remind you again that your feedback is invaluable in helping us improve the game.
6. Currently, we're unable to make changes to the game's file structure within the current development process. However, please note that we are actively working on enhancing the loading speed as part of our ongoing improvement efforts.
7. If you experience the character's voice being muted during skill usage, it is likely a bug, and we appreciate your reports. Please provide detailed information or reproduction steps to our customer service. If you wish to mute the character's voice intentionally, you can do so by accessing Options - Sound Settings and adjusting the volume to 0.

We sympathize and understand the inconvenience of not being able to refund or respond to sector passes as quickly as desired.
However, refraining from consuming admissions or entries simply because you haven't finished playing the dungeon may pose a risk of potential abuse. To counter this, we currently assess whether the disconnection or crash occurred during gameplay or if there was a deliberate attempt to exploit the situation. Please understand that we are responding after this internal verification process.

An attempt was made to change the HUD design, but the design was not finalized.
Design changes require major structural changes within the UI system and for this reason, the update plan is currently on hold, but the development team will try to change the HUD design again and plan to restart with the necessary UI functions, such as UI optimization and scaling, implemented to some extent in stages.
We apologize for not being able to deliver the news to Agents who look forward to this. We would like to ask for your understanding,

We sincerely apologize for any inconvenience that may have been caused. We will work to improve the environment to ensure you an even more enjoyable and seamless gameplay experience.

Some channels were cleaned up after server relocation through maintenance on Aug 16th.
Although we have responded to inquiries through Discord and our website, we will still provide guidance through a separate announcement in the future.
Through the maintenance on Oct 25th, the remaining channels will be modified to be visible starting from channel 1.

We are currently reexamining character growth in general.
Rest assured, if there are any updates or news to share, we will promptly notify you through an official notice.

We continuously promote our updates through various channels like Google and Facebook. Additionally, we're exploring new marketing initiatives such as engaging YouTube videos and exciting events. Our commitment is to continually enhance and expand the game experience to even outside the game and make the Closers experience more fun.

We plan to improve the acquisition of essential equipment, such as Gate Waves, to enhance your farming experience and access various in-game content while playing the game, making it more convenient for all players.

As mentioned earlier, we have included the removal of the Purification Sector Key in our plans. Please note that the specific timetable may be subject to change depending on future update schedules. We kindly ask for your patience and look out for further information, which will be provided in a separate notice in the future.

We're considering making adjustments to the Fused Phase Wings. As you suggested, there might be a way to increase the level, but we're exploring ways to make equipment progression more meaningful and motivating. Our goal is to deliver results that will satisfy a wide range of Agents, and we'll do our best to achieve that.

1~4. We are being very cautious when it comes to adjusting the rewards from the Gatewave content.
While we understand the request to increase the quantity of Chromatic Phase Essence rewards and reduce the number of entries to Gatewave, along with increasing rewards, we will closely monitor data changes and review potential adjustments to reward amounts.
5. Regarding the request for free crafting of Uncommon Enhancement Transfer Devices, we are aware of the continuous suggestions received through development Q&A. However, we regret to inform you that, as with previous responses, it remains difficult to provide support in this area due to the current situation. We will strive to consider user suggestions to the best of our ability, as seen in existing cases such as promotional benefits like selling the Enhancement 100 package or adjusting the time/period of Enhancement buff contract rights. However, please understand that it is difficult to change the fundamentals.
6~7. Thank you for your suggestion. We will consider improving environments where players have to continuously play like the Ancient Dragon Historic Site dungeons so players won't get tired easily.

We understand your opinion that the item quality system has become less engaging. We are exploring either potential changes or methods to remove it from the game.
Once detailed plans and schedules are decided and updated, we'll share the news with you through a separate notice. Please look forward to it.

One of the ways to fully enjoy Closers is to grow and farm various characters. The game places significant emphasis on its 20 characters, all with a rich narrative. As a result, we are continuously implementing adjustments to the farming methods, aiming to ensure that multi-character development is rewarding. Additionally, we periodically make farming more accessible to enhance the overall experience. We appreciate your emphasis on character growth, and we are working to make it even more enjoyable.
Looking at it from another perspective, the fact that casual players maintain a similar gap with multi-character playing players means that there is little feedback on multi-character development or that there is very little need to develop more than two characters.
We want to emphasize that this type of game design is fundamental in a character-training online game like Closers, which places a strong emphasis on bottom-up leveling. It's challenging to make a transition to a more casual game design, as this approach aligns with the core experience of character development in Closers.
However, this does not mean that we will ignore the inconvenience felt by casual players and allow the gap to widen.
We all are very interested in the direction needed for casual players who are just starting out in Closers to continue enjoying Closers. We ask for your opinions and suggestions and hope that we can help you through improvements and events.