Steam Deck Verified & Cloud Save Issues
[h3]Hey everyone![/h3][p]
While Yet Another Zombie Survivors has always run reliably on Steam Deck, there were still a few rough edges here and there - like font sizes not being large enough on smaller display devices. Now, with the adjustments we've made along the way, we're happy to share that as of today...
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[/p][p]It took some time, but we finally earned that green checkmark, and we want to thank you for your patience and ongoing support! Beyond the improvements that players on handheld devices can immediately enjoy, this also means more people browsing Steam for bullet heaven games will now be able to discover YAZS.[/p][p]Now, onto the elephant in the room...
[/p][hr][/hr][h2]Cloud Save Issues[/h2][hr][/hr][p]As some of you know (or have unfortunately experienced), a number of players have run into issues with Steam Cloud, resulting in rollbacks or even loss of in-game progression. [/p][p]First and foremost: we are truly, deeply sorry. [/p][p]This should never have happened to anyone. Despite not encountering this issue during internal testing, we should have anticipated and prevented it. We take full responsibility for delivering a stable experience, and in this case, we fell short. [/p][p]Over the past three weeks, we’ve been working every single day to investigate every report and make sure no one loses progress ever again. We’re continuing to dig for the root cause, and we won’t stop until this is fully resolved.[/p][p]And yet, we still haven’t fully solved the root cause. That’s on us. [/p][p][/p][hr][/hr][h2]How will we tackle the problem onwards[/h2][hr][/hr][p]While we still haven’t identified the exact underlying issue yet, we do know it’s related to the recently added Run History & Leaderboard Run Details feature.[/p][p]For now, we're temporarily disabling the Leaderboard Run Details system. This will remain as such until we can guarantee that it doesn't break a single person's save files. [/p][p]We also recently added automatic local save game backups - their location is described in the Save Backup Information pinned topic on the forum. These backups will serve as an extra safety net in case something happens with the Steam Cloud in the future.[/p][p] [/p][hr][/hr][h2]We will help you restore your lost progress[/h2][hr][/hr][p]We've already been assisting players who reached out to us. Starting today, we've created a dedicated form you can use to request a save restoration directly from us. [/p][p][/p][p]If your progress was reset, please fill out this form: https://forms.gle/BK42H3NQU8dDdSUt6 [/p][p][/p][p]However if you prefer not to use Google services, please send an e-mail to [email protected] including the following information:[/p]
While Yet Another Zombie Survivors has always run reliably on Steam Deck, there were still a few rough edges here and there - like font sizes not being large enough on smaller display devices. Now, with the adjustments we've made along the way, we're happy to share that as of today...
[/p][p]
[/p][hr][/hr][h2]Cloud Save Issues[/h2][hr][/hr][p]As some of you know (or have unfortunately experienced), a number of players have run into issues with Steam Cloud, resulting in rollbacks or even loss of in-game progression. [/p][p]First and foremost: we are truly, deeply sorry. [/p][p]This should never have happened to anyone. Despite not encountering this issue during internal testing, we should have anticipated and prevented it. We take full responsibility for delivering a stable experience, and in this case, we fell short. [/p][p]Over the past three weeks, we’ve been working every single day to investigate every report and make sure no one loses progress ever again. We’re continuing to dig for the root cause, and we won’t stop until this is fully resolved.[/p][p]And yet, we still haven’t fully solved the root cause. That’s on us. [/p][p][/p][hr][/hr][h2]How will we tackle the problem onwards[/h2][hr][/hr][p]While we still haven’t identified the exact underlying issue yet, we do know it’s related to the recently added Run History & Leaderboard Run Details feature.[/p][p]For now, we're temporarily disabling the Leaderboard Run Details system. This will remain as such until we can guarantee that it doesn't break a single person's save files. [/p][p]We also recently added automatic local save game backups - their location is described in the Save Backup Information pinned topic on the forum. These backups will serve as an extra safety net in case something happens with the Steam Cloud in the future.[/p][p] [/p][hr][/hr][h2]We will help you restore your lost progress[/h2][hr][/hr][p]We've already been assisting players who reached out to us. Starting today, we've created a dedicated form you can use to request a save restoration directly from us. [/p][p][/p][p]If your progress was reset, please fill out this form: https://forms.gle/BK42H3NQU8dDdSUt6 [/p][p][/p][p]However if you prefer not to use Google services, please send an e-mail to [email protected] including the following information:[/p]
- [p]Your current save folder The location of the folder is described HERE under the "Where are my saved files and backups located?" section. Please attach the entire remote folder as a zipped archive. [/p]
- [p]A link to your Steam profile (Please make sure your profile visibility is set to Public, otherwise we won’t be able to see which achievements you’ve unlocked! If you prefer not to change your privacy settings, please list all achievements you have unlocked - or all achievements you are still missing, whichever list is shorter). [/p]
- [p]Your contact e-mail address This is the address we will use to send your restored save file. [/p]
- [p](Optional) Any additional notes or details you want us to consider For example: "I had all characters maxed" or "I finished all difficulties on all game modes". We will always restore progression based on achievements by default, unless you specify otherwise. [/p]