RESOLVED: Patch to solve the black screen issue now live
A patch is now live, resolving the black screen start-up issue!
Players, please update the game to v1.6.3, which will solve the black screen problem.
We are very sorry for the inconvenience caused to players.
We are currently continuing to resolve audio and voice issues, thank you very much for your patience and understanding.
We've identified a launch issue affecting a small subset of players booting The Bridge Curse 2: The Extraction. Rest assured, we're actively developing a patch to resolve this promptly.
In the interim, to get you back into the game smoothly, we recommend trying these troubleshooting steps.
For a quick fix, many players have found success by downloading and installing the VP9 Video Extensions available on the Microsoft Store.
Additionally, consider these options:
1. If you have third-party video player software installed, we advise either uninstalling it or disabling it temporarily.
2. For Windows 10 users, ensure your system is updated to at least version 1809.
3. If your computer has both an independent GPU and a built-in GPU, we recommend disabling the one not in use currently.
We appreciate your patience and understanding as we work to resolve this.
Players, please update the game to v1.6.3, which will solve the black screen problem.
We are very sorry for the inconvenience caused to players.
We are currently continuing to resolve audio and voice issues, thank you very much for your patience and understanding.
We've identified a launch issue affecting a small subset of players booting The Bridge Curse 2: The Extraction. Rest assured, we're actively developing a patch to resolve this promptly.
In the interim, to get you back into the game smoothly, we recommend trying these troubleshooting steps.
For a quick fix, many players have found success by downloading and installing the VP9 Video Extensions available on the Microsoft Store.
Additionally, consider these options:
1. If you have third-party video player software installed, we advise either uninstalling it or disabling it temporarily.
2. For Windows 10 users, ensure your system is updated to at least version 1809.
3. If your computer has both an independent GPU and a built-in GPU, we recommend disabling the one not in use currently.
We appreciate your patience and understanding as we work to resolve this.