Soulmask News

Dear Chieftains:

After careful consideration and planning, we are announcing our plans to reset the PvP server season. The reset and data clearing will occur in batches based on the server opening times.
We understand that this decision will impact all PvP players, which is why we are notifying you one month in advance. Here is our explanation for this action plan and its benefits for players:

[Competitive Balancing and Fair Play]: The season reset ensures a fair competitive environment for all chieftains, allowing both new and experienced players to start each new season on equal footing and re-engage in the thrill of PvP battles.

[Server System Stability]: As more players continue to explore the world, game servers are nearing full capacity, negatively affecting gameplay. The season reset and data clearing will enhance server performance and reduce latency, ensuring a smoother experience in Soulmask.

[Updates to Improve PvP Fairness]: As Soulmask is still in early access, we are planning major updates with a focus on improving PvP gameplay. Clearing game data will provide a fresh start for all chieftains and will ultimately result in better PvP gameplay.

With the PvP server season reset underway, we will soon announce our new server plan. Details will be provided to all chieftains via the server planning document.

We believe that this season reset will offer a more stable, fair, and exciting gameplay experience in Soulmask, Your feedback is welcome to help us improve the game. Thank you for your understanding and support.

[h2]First Batch of PvP Server Season Reset Plan:[/h2]

On UTC 2024/9/13 12:00, Servers to be shut down and reset:

AS[Group07_8]PvPtest_20P Tribe_UTC09~17
AS[Group07_7]PvPtest_20P Tribe_UTC09~17
AS[Group07_6]PvPtest_20P Tribe_UTC09~17
AS[Group07_5]PvPtest_20P Tribe_UTC09~17
AS[Group07_4]PvPtest_20P Tribe_UTC09~17
AS[Group07_3]PvPtest_20P Tribe_UTC09~17
AS[Group07_2]PvPtest_20P Tribe_UTC09~17
AS[Group07_1]PvPtest_20P Tribe_UTC09~17
AS[Group06_8]PvPtest_06P Tribe_UTC12~16
AS[Group06_7]PvPtest_06P Tribe_UTC12~16
AS[Group06_6]PvPtest_06P Tribe_UTC12~16
AS[Group06_5]PvPtest_06P Tribe_UTC12~16
AS[Group06_4]PvPtest_06P Tribe_UTC12~16
AS[Group06_3]PvPtest_06P Tribe_UTC12~16
AS[Group06_2]PvPtest_06P Tribe_UTC12~16
AS[Group06_1]PvPtest_06P Tribe_UTC12~16
AS[Group05_8]PvPtest_06P Tribe_UTC12~16
AS[Group05_7]PvPtest_06P Tribe_UTC12~16
AS[Group05_6]PvPtest_06P Tribe_UTC12~16
AS[Group05_5]PvPtest_06P Tribe_UTC12~16
AS[Group05_4]PvPtest_06P Tribe_UTC12~16
AS[Group05_3]PvPtest_06P Tribe_UTC12~16
AS[Group05_2]PvPtest_06P Tribe_UTC12~16
AS[Group05_1]PvPtest_06P Tribe_UTC12~16
AS[Group04_8]PvPtest_20P Tribe_UTC12~16
AS[Group04_7]PvPtest_20P Tribe_UTC12~16
AS[Group04_6]PvPtest_20P Tribe_UTC12~16
AS[Group04_5]PvPtest_20P Tribe_UTC12~16
AS[Group04_4]PvPtest_20P Tribe_UTC12~16
AS[Group04_3]PvPtest_20P Tribe_UTC12~16
AS[Group04_2]PvPtest_20P Tribe_UTC12~16
AS[Group04_1]PvPtest_20P Tribe_UTC12~16
AS[Group03_8]PvPtest_20P Tribe_UTC09~17
AS[Group03_7]PvPtest_20P Tribe_UTC09~17
AS[Group03_6]PvPtest_20P Tribe_UTC09~17
AS[Group03_5]PvPtest_20P Tribe_UTC09~17
AS[Group03_4]PvPtest_20P Tribe_UTC09~17
AS[Group03_3]PvPtest_20P Tribe_UTC09~17
AS[Group03_2]PvPtest_20P Tribe_UTC09~17
AS[Group03_1]PvPtest_20P Tribe_UTC09~17
AS[Group02_8]PvPtest_6P Tribe_UTC12~16
AS[Group02_7]PvPtest_6P Tribe_UTC12~16
AS[Group02_6]PvPtest_6P Tribe_UTC12~16
AS[Group02_5]PvPtest_6P Tribe_UTC12~16
AS[Group02_4]PvPtest_6P Tribe_UTC12~16
AS[Group02_3]PvPtest_6P Tribe_UTC12~16
AS[Group02_2]PvPtest_6P Tribe_UTC12~16
AS[Group02_1]PvPtest_6P Tribe_UTC12~16
AS[Group01_8]PvPtest_20P Tribe_UTC05~17
AS[Group01_7]PvPtest_20P Tribe_UTC05~17
AS[Group01_6]PvPtest_20P Tribe_UTC05~17
AS[Group01_5]PvPtest_20P Tribe_UTC05~17
AS[Group01_4]PvPtest_20P Tribe_UTC05~17
AS[Group01_3]PvPtest_20P Tribe_UTC05~17
AS[Group01_2]PvPtest_20P Tribe_UTC05~17
AS[Group01_1]PvPtest_20P Tribe_UTC05~17

On UTC 2024/9/13 19:00, Servers to be shut down and reset:

EU[Group08_8]PvPtest_20P Tribe_UTC16~24
EU[Group08_7]PvPtest_20P Tribe_UTC16~24
EU[Group08_6]PvPtest_20P Tribe_UTC16~24
EU[Group08_5]PvPtest_20P Tribe_UTC16~24
EU[Group08_4]PvPtest_20P Tribe_UTC16~24
EU[Group08_3]PvPtest_20P Tribe_UTC16~24
EU[Group08_2]PvPtest_20P Tribe_UTC16~24
EU[Group08_1]PvPtest_20P Tribe_UTC16~24
EU[Group07_8]PvPtest_06P Tribe_UTC19~23
EU[Group07_7]PvPtest_06P Tribe_UTC19~23
EU[Group07_6]PvPtest_06P Tribe_UTC19~23
EU[Group07_5]PvPtest_06P Tribe_UTC19~23
EU[Group07_4]PvPtest_06P Tribe_UTC19~23
EU[Group07_3]PvPtest_06P Tribe_UTC19~23
EU[Group07_2]PvPtest_06P Tribe_UTC19~23
EU[Group07_1]PvPtest_06P Tribe_UTC19~23
EU[Group06_8]PvPtest_06P Tribe_UTC19~23
EU[Group06_7]PvPtest_06P Tribe_UTC19~23
EU[Group06_6]PvPtest_06P Tribe_UTC19~23
EU[Group06_5]PvPtest_06P Tribe_UTC19~23
EU[Group06_4]PvPtest_06P Tribe_UTC19~23
EU[Group06_3]PvPtest_06P Tribe_UTC19~23
EU[Group06_2]PvPtest_06P Tribe_UTC19~23
EU[Group06_1]PvPtest_06P Tribe_UTC19~23
EU[Group05_8]PvPtest_06P Tribe_UTC19~23
EU[Group05_7]PvPtest_06P Tribe_UTC19~23
EU[Group05_6]PvPtest_06P Tribe_UTC19~23
EU[Group05_5]PvPtest_06P Tribe_UTC19~23
EU[Group05_4]PvPtest_06P Tribe_UTC19~23
EU[Group05_3]PvPtest_06P Tribe_UTC19~23
EU[Group05_2]PvPtest_06P Tribe_UTC19~23
EU[Group05_1]PvPtest_06P Tribe_UTC19~23
EU[Group04_8]PvPtest_20P Tribe_UTC19~23
EU[Group04_7]PvPtest_20P Tribe_UTC19~23
EU[Group04_6]PvPtest_20P Tribe_UTC19~23
EU[Group04_5]PvPtest_20P Tribe_UTC19~23
EU[Group04_4]PvPtest_20P Tribe_UTC19~23
EU[Group04_3]PvPtest_20P Tribe_UTC19~23
EU[Group04_2]PvPtest_20P Tribe_UTC19~23
EU[Group04_1]PvPtest_20P Tribe_UTC19~23
EU[Group03_8]PvPtest_20P Tribe_UTC16~24
EU[Group03_7]PvPtest_20P Tribe_UTC16~24
EU[Group03_6]PvPtest_20P Tribe_UTC16~24
EU[Group03_5]PvPtest_20P Tribe_UTC16~24
EU[Group03_4]PvPtest_20P Tribe_UTC16~24
EU[Group03_3]PvPtest_20P Tribe_UTC16~24
EU[Group03_2]PvPtest_20P Tribe_UTC16~24
EU[Group03_1]PvPtest_20P Tribe_UTC16~24
EU[Group02_8]PvPtest_6P Tribe_UTC19~23
EU[Group02_7]PvPtest_6P Tribe_UTC19~23
EU[Group02_6]PvPtest_6P Tribe_UTC19~23
EU[Group02_5]PvPtest_6P Tribe_UTC19~23
EU[Group02_4]PvPtest_6P Tribe_UTC19~23
EU[Group02_3]PvPtest_6P Tribe_UTC19~23
EU[Group02_2]PvPtest_6P Tribe_UTC19~23
EU[Group02_1]PvPtest_6P Tribe_UTC19~23
EU[Group01_8]PvPtest_20P Tribe_UTC12~24
EU[Group01_7]PvPtest_20P Tribe_UTC12~24
EU[Group01_6]PvPtest_20P Tribe_UTC12~24
EU[Group01_5]PvPtest_20P Tribe_UTC12~24
EU[Group01_4]PvPtest_20P Tribe_UTC12~24
EU[Group01_3]PvPtest_20P Tribe_UTC12~24
EU[Group01_2]PvPtest_20P Tribe_UTC12~24
EU[Group01_1]PvPtest_20P Tribe_UTC12~24

On UTC 2024/9/14 00:00, Servers to be shut down and reset:

NA[Group09_8]PvPtest_06P Tribe_UTC01~05
NA[Group09_7]PvPtest_06P Tribe_UTC01~05
NA[Group09_6]PvPtest_06P Tribe_UTC01~05
NA[Group09_5]PvPtest_06P Tribe_UTC01~05
NA[Group09_4]PvPtest_06P Tribe_UTC01~05
NA[Group09_3]PvPtest_06P Tribe_UTC01~05
NA[Group09_2]PvPtest_06P Tribe_UTC01~05
NA[Group09_1]PvPtest_06P Tribe_UTC01~05
NA[Group08_8]PvPtest_06P Tribe_UTC01~05
NA[Group08_7]PvPtest_06P Tribe_UTC01~05
NA[Group08_6]PvPtest_06P Tribe_UTC01~05
NA[Group08_5]PvPtest_06P Tribe_UTC01~05
NA[Group08_4]PvPtest_06P Tribe_UTC01~05
NA[Group08_3]PvPtest_06P Tribe_UTC01~05
NA[Group08_2]PvPtest_06P Tribe_UTC01~05
NA[Group08_1]PvPtest_06P Tribe_UTC01~05
NA[Group07_8]PvPtest_20P Tribe_UTC22~06
NA[Group07_7]PvPtest_20P Tribe_UTC22~06
NA[Group07_6]PvPtest_20P Tribe_UTC22~06
NA[Group07_5]PvPtest_20P Tribe_UTC22~06
NA[Group07_4]PvPtest_20P Tribe_UTC22~06
NA[Group07_3]PvPtest_20P Tribe_UTC22~06
NA[Group07_2]PvPtest_20P Tribe_UTC22~06
NA[Group07_1]PvPtest_20P Tribe_UTC22~06
NA[Group06_8]PvPtest_06P Tribe_UTC01~05
NA[Group06_7]PvPtest_06P Tribe_UTC01~05
NA[Group06_6]PvPtest_06P Tribe_UTC01~05
NA[Group06_5]PvPtest_06P Tribe_UTC01~05
NA[Group06_4]PvPtest_06P Tribe_UTC01~05
NA[Group06_3]PvPtest_06P Tribe_UTC01~05
NA[Group06_2]PvPtest_06P Tribe_UTC01~05
NA[Group06_1]PvPtest_06P Tribe_UTC01~05
NA[Group05_8]PvPtest_06P Tribe_UTC01~05
NA[Group05_7]PvPtest_06P Tribe_UTC01~05
NA[Group05_6]PvPtest_06P Tribe_UTC01~05
NA[Group05_5]PvPtest_06P Tribe_UTC01~05
NA[Group05_4]PvPtest_06P Tribe_UTC01~05
NA[Group05_3]PvPtest_06P Tribe_UTC01~05
NA[Group05_2]PvPtest_06P Tribe_UTC01~05
NA[Group05_1]PvPtest_06P Tribe_UTC01~05
NA[Group04_8]PvPtest_20P Tribe_UTC01~05
NA[Group04_7]PvPtest_20P Tribe_UTC01~05
NA[Group04_6]PvPtest_20P Tribe_UTC01~05
NA[Group04_5]PvPtest_20P Tribe_UTC01~05
NA[Group04_4]PvPtest_20P Tribe_UTC01~05
NA[Group04_3]PvPtest_20P Tribe_UTC01~05
NA[Group04_2]PvPtest_20P Tribe_UTC01~05
NA[Group04_1]PvPtest_20P Tribe_UTC01~05
NA[Group03_8]PvPtest_20P Tribe_UTC22~06
NA[Group03_7]PvPtest_20P Tribe_UTC22~06
NA[Group03_6]PvPtest_20P Tribe_UTC22~06
NA[Group03_5]PvPtest_20P Tribe_UTC22~06
NA[Group03_4]PvPtest_20P Tribe_UTC22~06
NA[Group03_3]PvPtest_20P Tribe_UTC22~06
NA[Group03_2]PvPtest_20P Tribe_UTC22~06
NA[Group03_1]PvPtest_20P Tribe_UTC22~06
NA[Group02_8]PvPtest_6P Tribe_UTC01~05
NA[Group02_7]PvPtest_6P Tribe_UTC01~05
NA[Group02_6]PvPtest_6P Tribe_UTC01~05
NA[Group02_5]PvPtest_6P Tribe_UTC01~05
NA[Group02_4]PvPtest_6P Tribe_UTC01~05
NA[Group02_3]PvPtest_6P Tribe_UTC01~05
NA[Group02_2]PvPtest_6P Tribe_UTC01~05
NA[Group02_1]PvPtest_6P Tribe_UTC01~05
NA[Group01_8]PvPtest_20P Tribe_UTC18~06
NA[Group01_7]PvPtest_20P Tribe_UTC18~06
NA[Group01_6]PvPtest_20P Tribe_UTC18~06
NA[Group01_5]PvPtest_20P Tribe_UTC18~06
NA[Group01_4]PvPtest_20P Tribe_UTC18~06
NA[Group01_3]PvPtest_20P Tribe_UTC18~06
NA[Group01_2]PvPtest_20P Tribe_UTC18~06
NA[Group01_1]PvPtest_20P Tribe_UTC18~06

Dear Chieftains,

To provide a better gaming experience, the server will undergo maintenance. It will be temporarily unavailable starting from August 8, at 7:00 AM UTC, with an expected downtime of 30 minutes. This update includes a client update, and chieftains will need to update their client to enjoy the game normally. We are very grateful for your understanding and support.

The update details are as follows:

[h3][New Features and Adjustments][/h3]

A new top cover prompt has been added for Campfires and other buildings.
New rain sound effects have been added for Campfires, Bonfires, Torches, and Fire Pits.
A new standby sound effect has been added for Power Crafting Tables.
The production of the cloths necessary for crafting tribe gear has been increased.
When selecting HP recovery items at home, tribesmen will prioritize bandages over other instant recovery items.
The building comfort level prompt now displays the maximum number of same-type buildings that can be stacked.
When Parrot Rack are removed, parrots no longer die instantly.
Improved the auto-collection feature at Mines.
A dynamic difficulty switch has been added for boss or elite battles based on the number of players.
A visual effect indicating out-of-combat range has been added during boss and elite battles.
The default Stamina Recovery Speed coefficients in both Hard and Master difficulties have been reduced.
Water tanks and water buckets filled with water are now directly drinkable; tribesmen and mounts can also use them to replenish hydration.
New environmental sound effects have been added for regions such as Mangrove, Plateau, Wetland, Volcano, Desert, and Snow Mountain.
The volume of environmental sounds and background music is now automatically lowered in most full-screen interfaces.
Once mines reach their storage capacity, tribesmen will transfer the resources to nearby mine chests.
A new setting has been added to adjust the coefficient for mount summoning distance.
The chat function now has a 2-second cooldown and a limit of 300 characters per message.
Optimized the sitting animation.

[h3][Bug Fixes and Optimizations][/h3]

Fixed an issue affecting the appearance of hairstyles under specific circumstances.
Fixed an issue with certain trap constructions calculating the distance to others' as excessively far during placement.
Fixed an issue where the mammoth's right tusk did not contribute to comfort levels.
Fixed an issue where the beds in the barracks might not function correctly.
Fixed an issue preventing deployed tribesmen from using instant HP recovery items.
Fixed an issue where the Fang Tribe Leader's Poisonous Fog did not display the expected visuals.
Fixed an issue where fences and lighting buildings could be constructed around another one's base.
Fixed an issue with windows being unable to Retrieve and Repair.
Fixed an issue where tribesmen titled with the "Chest Breaker" failed to open chests normally.
Fixed an issue where some Stone buildings could stack with buildings made of other materials.
Fixed an issue where external environmental noises could be heard inside caverns.
Fixed an issue with characters being charged double Stamina for auto-running upon respawn.
Fixed the issue of over-bonus of shield proficiency increase granted by shield technique damages.
Fixed an issue where humanoid NPCs were unresponsive to ranged attacks in specific locations.
Fixed an issue where the overhead level indicator failed to refresh properly after a copied tribesman's first level-up.
Fixed an issue where the use of the Mysterious Bodyshaping Pill within a chest was ineffective.
Fixed an issue with summoned mounts not recovering Stamina in cross-server buildings.
Fixed an issue where bonuses were not reset after using Oblivion Soup.
Optimized the game stuttering issue caused by continuous use of the Butcher's Knife under low server frame rates.

[h2]Hello, chieftains![/h2]

It's been almost two weeks since our first major update, and we hope you've been having a blast in the new Soulmask world!
We're still focused on addressing a series of issues that remain after this comprehensive improvement. For instance, last week, Laura hosted a "Thrill Seekers" event on our Discord channel (if you haven't joined our official Discord yet, what are you waiting for!).

We're incredibly grateful for the community's enthusiasm, and we've received valuable feedback on this new version. As always, we particularly appreciate your suggestions for improvements, which we're already working to implement.

Let's dive into ZIMA's responses to your feedback. All these improvements are in the pipeline and will be part of future updates! 1. First, from Equivocus and xPh3n: The improvements are great and all, but has Soulmask gone a bit too soft? We're itching for more hardcore, brutal survival challenges!

A: We're thrilled to hear from our hardcore players, and we're working on it! We're planning to roll out a batch of custom options soon, allowing players to better tailor the difficulty. This includes toggles for a series of modifications we've made in Early Access.

Additionally, we're planning to launch new "Hardcore Mode" official servers. Still yearning for the most primitive Soulmask survival experience? You'll be able to feel the full pressure of this world again!

2. From idiotica and Jestersuave: The Hitstun mechanic is wrecking the combat system - it's just too darn powerful!

A: Trust us, we've heard this one a few times! We've been scratching our heads trying to figure out how to balance this without going from one extreme to another. Finding the sweet spot between Parry Hitstun and Empty Resilience Hitstun benefits is like trying to walk a tightrope - it needs some careful thinking.

That's why in last week's update, we made some changes on both the Active and Passive aspects. On the Active side, we added a new active skill called "Recover Sense." It's a long-CD ability that lets you break free from controlled states like Parry Hitstun and Empty Resilience Hitstun, giving you at least one chance to turn the tables when you're on the back foot.

We're also tweaking the Hitstun mechanic itself: When a Chieftain is caught in a Hitstun, each hit they take now reduces the Hitstun duration. This maintains the control aspect of Hitstun without leading to excessive damage.

3. from theothergaia: Boss health scales with the number of participants, including tribesmen followers! This makes our loyal companions more of a liability than an asset in Boss fights!

A: To clarify, the Boss stat scaling does have a cap - it maxes out at 10 participants. We totally get that in solo play, you don't want your tribesmen to accidentally crank up the difficulty. So, we're thinking of adding a toggle for "Boss health scaling" in the custom settings.

Down the road, we might even refine this system further. For example, a Chieftain + tribesmen team might cause less of a Boss health bump compared to a full player party. We'll keep you posted when we nail down the final plan.

4. From Battch and Battz ツ: The "Steel Body" ability is overpowered, especially when combined with hammers, dominating PVP.

A: We hear you. That's why our recent update introduced a new bow skill called "Eclipse." It fires a black arrow that temporarily nullifies all Superarmor effects in the area. This should make Chieftains think twice before spamming "Steel Body" and other Superarmor effects.

5. From ごえもぉん: Any chance we could get a better way to manage our mounts?

A: We know everyone's tired of juggling their animal companions and livestock in the same messy pile. Good news - we're working on a shiny new animal management system, coming your way soon! We're also throwing in some custom sliders for mount limits and other tweaks.

But that's not all, folks! We're also beefing up the mount recall system. Soon, you'll be able to summon your trusty steed from up to 100 meters away. No more losing your ride in the wilderness!

6.Both DOSorDIE and Jestersuave have repeatedly expressed this hope: More custom options!

A:As you might have noticed from our previous answers, we're big on customization. As a sandbox survival game, we prioritize tailored experiences for both single-player and private servers. Rest assured, more custom options are on the way, including adjustable drop level, boss damage coefficients, and more!

7. Jengster raised a concern about our PVP official servers heading south and dying out too quickly.

A: We've noticed this trend and believe it's time to discuss implementing a season function for PVP servers. Don't worry - we'll approach this carefully and give you plenty of options. We'll dive into the details soon, aiming for a solution that keeps everyone happy. And yes, a seasonal race for PvP servers will be our direaction going forward.

Additionally, as one of our most important gameplay aspects, we plan to make plenty of experimental trials on PvP servers, including more diverse gameplay and mechanics of PvP season. Keep an eye out for more future updates!

Chieftains, your passion for the new version of Soulmask is truly inspiring. While we couldn't address every issue here, know that we're constantly working on improvements. (For a taste of what's to come, check out yesterday's patch - our tribesmen are now civilized enough to close the door behind them after using the Outhouse!)

Stay tuned for more update previews coming soon. Until next time, Chieftains!

Community Manager Peter
Lead Producer ZIMA

Join discord: https://discord.com/invite/4G2K7FDbtp

[h2]Dear Chieftains,[/h2]

In this virtual world, we believe what we're after is joy and challenges instead of argument and fight. So we sincerely call upon all players to try their best to maintain a wholesome and friendly game environment together.

Any and all cheat codes, third-party tools, and other forms of cheating are not tolerated in the game. After confirmation, the cheating account will be forever banned and revealed in the community. We also encourage you to report to us via the Report interface and cleanse the game environment.
Soulmask values the fairness in the game and would do anything to maintain it. Our operation team will vet these illegal behaviors and take measures accordingly only to official servers. Should any player be found misbehaving, we'd have to resort to Warning, Mute, and even Account Ban, all in an attempt to protect the players' interest and ensure that every player can enjoy a fair and positive game.　　Thanks for your support and understanding!

[h3]Behaviors that cause your game account to be banned:[/h3]

1. Any modification or testing of the game client, including but not limited to decompiling programs, packet spoofing, and damaging the game client.
   
2. The use of any third-party software, including but not limited to cheat codes, modifiers, scripts, and attachments.
   
3. Use DDOS Attack or other technical means to obtain in-game interests.
   
4. Exploit game bugs and procedure loopholes to gain interests, to disturb the gaming order, or to achieve personal purposes that cause loss to other players.
   

[h3]Behaviors that cause your game account to be muted:[/h3]

1. Send words to pose officials, GMs, or administrators.
   
2. Post abusive, threatening, harassing, obscene, pornographic, hate speech, defamatory, or otherwise offensive comments.
   
3. Negative comments on religion, international politics, terrorism, nationalism, racial discrimination, or other sensitive topics.
   
4. Post ads, external links, and other content unrelated to the game.
   
5. Talk about using illegal means or exploiting game loopholes to undermine fair gaming.
   

[h3]Behaviors that cause your in-game buildings to be demolished:[/h3]

1. Use bugs to build your base inside a mountain, underwater, on the map edge, or at other places.
   
2. Erect unauthorized building shapes.
   

[h3]FAQs:[/h3]

Q: Where can I report the bad behaviors of other players?

A: If you find inappropriate or illegal behaviors, you can use the in-game report page or inform our staff in the community. We'll give it due punishment to cleanse the game environment.
Q: Is it possible to unblock my account after lending it to someone else whose behavior resulted in a ban?

A: No. The subject of our punishments is accounts, not individuals. Besides, the account's bad behaviors have ruined other players' experience and should be punished. We hereby remind players that do not share your account with others to avoid other losses.

Q: Why was I punished? I didn't use any modifier or cheat software.

A: Soulmask assumes a zero-tolerance attitude toward cheating of any sort. Installing cheating software and using or try using illegal third-party software are all illegal and may lead to an account ban. If there is a cheater in your tribe and other members obtain interests via this cheater, directly or indirectly, it may cause the entire tribe to be banned, the level of which depends on how bad the influence it has caused. The final explanation of this goes to the official team of Soulmask.

Q: I was punished for no reason, how do I appeal?

A: Our team will go through vigorous checks before giving punishments to prevent mistakes. If you're not convinced, please inform our staff in the community. We'll process your appeal.

Q: How do I appeal when I find illegal behaviors on a private server?

A: Soulmask values the fairness in the game and cracks down on illegal behaviors on the official server currently, but we've also passed the account ban directive to private server creators. If you find illegal behaviors on a private server, we suggest you contact the private server creator to deal with this.
How to ban players on the private server?

• Execute the GM command: AddServerPermissionList 1 steamID(e.g. 76561************)
  

How to unblock players on the private server?

• Execute the GM command: RemoveServerPermissionList 1 steamID(e.g. 76561************)
  

How to mute players on the private server?

• Execute the GM command: AddServerPermissionList 4 steamID(e.g. 76561************)
  

How to unmute players on the private server?

• Execute the GM command: RemoveServerPermissionList 4 steamID(e.g. 76561************)problems on a private server, please contact its creator.
  

Q: Why can't I log in to online mode with my family-sharing account?

A: All players who are using the Steam Family Sharing function, please note that we enabled this function to let the game owner share the game with another Steam user more conveniently. But we also noticed that some cheaters were exploiting this mechanism. To foster a nice gaming environment, we've decided to suspend this function on the official server. Your understanding will be appreciated.

Dear Chieftains,

To provide a better gaming experience, the server will undergo maintenance. It will be temporarily unavailable starting from August 1, at 7:00 AM UTC, with an expected downtime of 30 minutes. This update includes a client update, and chieftains will need to update their client to enjoy the game normally. We are very grateful for your understanding and support.

The update details are as follows:

[h3][New Features and Adjustments][/h3]

• Added "Gestures" system, accessible by pressing the "H" key (by default)
  
• When tribesmen caring for bonfires are overloaded or have less backpack capacity, fuel will be directly moved to the bonfire fuel slot from chests that contain fuel
  
• The effects of Poisonous Arrows can be immunized by dodging
  
• Added an action for using Oblivion Soup; the proficiency of tribesmen can be reset directly
  
• Life Perception can now detect monuments and chests
  
• When enabled, the Lighting Module enhances the ability of Life Perception to detect and find humanoid creatures' titles
  
• Added Lighting Module toggle
  
• Tribesmen will close the door behind them after using the Outhouse
  
• When transferring preferred items to other inventories, their preference settings will be persisted by default
  
• Preference settings of items in the death package will be persisted
  
• When there's a stalled task lining up in multiple crafting queues, the continuable tasks will be prioritized upon current completion at the top of the crafting queues
  
• "Fatal Rhythm" talent updated; attacking enemies will receive a bonus while maintaining Stamina between 60%-90%
  

[h3][Bug Fixes and Optimizations][/h3]

• Fixed the issue where the name and remarks of the initial character were not saved after revival
  
• Fixed the mismatch between the arrow release position and animation when NPC uses certain bow skills
  
• Fixed the issue where blood would spew during the invincibility frames of a successful dodge
  
• Fixed the issue where damage numbers do not appear upon hitting enemy with Backstab using Gauntlets
  
• Fixed the issue where the Feed Trough cannot be repaired
  
• Fixed the incorrect size of Ostrich hatched from an Ostrich egg
  
• Fixed the issue where Chests cannot be opened if disconnected during the process of opening a Chest
  
• Fixed the issue where guide tasks may sometimes not appear after logging in
  
• Optimized the spawn height of elite Horned Eagles and elite Vultures
  
• Optimized Central Core combat effects