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  3. Warface: Clutch shuts down soon

Warface: Clutch shuts down soon

[p][/p][p][/p][p]Friends![/p][p]After many years together, we have made the difficult decision to begin the sunset process for Warface: Clutch. This choice was not easy for us — Warface: Clutch has been an important part of our journey, and we are deeply grateful to everyone who has supported the game throughout its long life. We sincerely thank every player who joined us, shared feedback, and helped shape the community. Your passion and dedication have meant a great deal to the team.[/p][p]We are sunsetting the game to focus on future developments. Starting on February 26, all in-game purchases and payments will be disabled. Players will still be able to access and enjoy the game using existing content and previously acquired items. The servers will remain fully operational:[/p]
  • [p]PC versions: May 27th[/p]
  • [p]Console versions: August 25th[/p]
[p]After which the game and its online services will be permanently retired. Until the shutdown, we plan to thank you for your support with special in-game gifts and activities. More details will be shared soon.[/p][p]Thank you for being part of this journey and for all the memories we’ve created together. We will always value the time spent with Warface: Clutch, and we would be truly happy to see you in our other MY.GAMES titles in the future.[/p][hr][/hr][h2]FAQ[/h2]
  • [p]Why is the game closing?    [/p]
[p]This decision was made after careful internal discussions and an evaluation of the project’s long-term prospects. As part of a broader internal process, the company chose to reallocate its resources toward other products and new initiatives and focus on future developments. This was not an easy decision and was made with great respect for the community and the history of the game.[/p]
  • [p]Is Warface: Clutch shutting down for good?    [/p]
[p]Yes, MY.GAMES has made the decision to discontinue the Warface: Clutch project.[/p]
  • [p]What does “project/server closure” mean?    [/p]
[p]The closure means that the game’s servers will be shut down on the announced date. After that, all online features, multiplayer functionality, and access to game content will no longer be available, and the game will no longer be playable.[/p]
  • [p]When exactly will the game stop working?    [/p]
[p]Starting on February 26th, all in-game purchases and payments will be disabled. Players will still be able to access and enjoy the game using existing content and previously acquired items. The servers will remain fully operational until May 27th, after which the game and its online services will be permanently retired. The exact shutdown time will be announced closer to the date and communicated in UTC.[/p]
  • [p]What will happen to the game on Steam, Epic Games Store, or other PC platforms?    [/p]
[p]The game will be removed from digital stores. It may remain visible in the libraries of players who previously installed or added it, but it will not be playable after the servers are shut down. Offline or local game modes are not available.[/p]
  • [p]What will happen to console versions of the game?    [/p]
[p]Console versions will follow the same process as the PC version. The game will be removed from digital stores and may remain in players’ libraries, but it will not function without active servers. No offline modes are available.[/p]
  • [p]Will the game still be available for download after the shutdown?    [/p]
[p]No, after the shutdown, Warface: Clutch will no longer be available for download on any platform.[/p]
  • [p]Is there any chance the game will return or the servers will be relaunched in the future?    [/p]
[p]At this time, there are no plans to relaunch the game or restore the servers. If anything changes, updates will be shared through official channels.[/p]
  • [p]Will the game still launch on my PC after the servers are shut down?    [/p]
[p]No, Warface: Clutch requires a constant connection to its servers. Once the servers are shut down, the game will no longer function.[/p]
  • [p]Will the official website be closed?    [/p]
[p]Yes, the official website will be shut down.[/p]
  • [p]Will the official Discord community be closed?    [/p]
[p]No, the official Discord server will remain accessible for viewing, but it will no longer be actively updated. Moderation will be gradually phased out after the server shutdown.[/p]
  • [p]What will happen to other Warface: Clutch social media channels?    [/p]
[p]Official Warface: Clutch social media channels will remain accessible for a limited time. No new content will be published, and the channels may be archived or closed after the game’s retirement.[/p]
  • [p]Where will official updates about the shutdown be published?  [/p]
[p]All official updates will be shared via the official website, social media channels, and in-game or launcher messages while the servers remain active.[/p]
  • [p]Will I receive a refund for recent purchases, donations, or early access bundles?    [/p]
[p]All eligible funds can be refunded in accordance with the policies of the platform where the purchase was made.[/p]
  • [p]How can I request a refund?   [/p]
[p]Refund requests should be submitted through the support service of the platform where the purchase was made. [/p]
  1. [p]Steam support: https://help.steampowered.com[/p]
  2. [p]EGS support: https://www.epicgames.com/help[/p]
  3. [p]Nintendo Switch support: https://en-americas-support.nintendo.com/app/contact[/p]
  4. [p]Xbox support: https://support.xbox.com/en-US/contact-us[/p]
  5. [p]Playstation support: https://www.playstation.com/en-us/support/[/p]
  6. [p]MY.GAMES support: https://support.my.games/wf_int[/p]
[p]Players may also contact our customer support team: https://support.my.games/wf_int for additional assistance.[/p]
  • [p]Will new purchases be disabled before the shutdown?  [/p]
[p]Yes. Starting on February 26th, all in-game purchases and payments will be disabled. After that point, players will still be able to access the game and use previously acquired content until the servers are permanently retired.[/p]
  • [p]What will happen to my in-game currency and unused items?    [/p]
[p]All in-game currency, items, and content will remain available and usable until the servers are shut down. After the shutdown, access to all in-game content, including currency and items, will no longer be possible. We also plan special activities and in-game gifts to thank players for their support before the servers are closed. More details will be shared soon.[/p]
  • [p]Can I transfer my in-game currency, items, or progress to another MY.GAMES project?  [/p]
[p]No, transferring currency, items, or progress to other MY.GAMES projects is not supported. However, as a thank-you for being part of the Warface: Clutch community, we would like to share a promo code for another PC and console title War Robots: Frontiers that will allow you to receive special in-game rewards. More details will be announced soon.[/p]
  • [p]Will there be any farewell events or special activities before the shutdown?    [/p]
[p]Yes, we plan to run special events, activities, and in-game gifts as a way to thank the community before the servers are shut down. Details will be announced separately.[/p]
  • [p]Will the game receive updates or patches before it closes?    [/p]
[p]No new content updates are planned. Only critical technical fixes may be deployed if necessary.[/p]
  • [p]Will moderation still be carried out during the closure period (for cheaters, griefing or abusive behavior)?    [/p]
[p]Yes. Moderation and enforcement of community rules will continue throughout the sunset period. The upcoming closure of the game does not change our expectations regarding fair play and respectful behavior. Violations such as cheating, griefing, or abusive conduct may still result in penalties in accordance with our policies.[/p]
  • [p]Will bug fixes continue until the shutdown date?    [/p]
[p]Critical issues may still be addressed, but ongoing bug fixing is not guaranteed.[/p]
  • [p]Is there going to be an amnesty for banned players during the closure period?    [/p]
[p]No, the closure of the game is not considered a mitigating circumstance, and previously issued bans will remain in effect. We do not plan to introduce a general amnesty during the sunset period.[/p]
  • [p]How long will my personal data be stored after the game is closed?    [/p]
[p]Personal data will be stored in accordance with applicable laws and the MY.GAMES Privacy Policy. Players retain the right to request access to or deletion of their personal data by contacting customer support.[/p]
  • [p]How can I request deletion of my personal data?   [/p]
[p]You can request deletion of your personal data by contacting our customer support team: [/p]
  1. [p]Steam/EGS/MGL: https://support.my.games/wf_int[/p]
  2. [p]Nintendo Switch: https://support.my.games/wf_ns[/p]
  3. [p]Xbox: https://support.my.games/wf_xbox[/p]
  4. [p]PlayStation: https://support.my.games/wf_ps4[/p]
  • [p]How long will customer support be available?   [/p]
[p]Customer support will remain available through the server shutdown period. All requests submitted before the closure will be reviewed and processed.[/p]
  • [p]How can I contact customer support?   [/p]
[p]Players may contact our customer support team by the following URLs: [/p]