Mac Save File Issue Explanation & Solutions

[p]We want to address a save file issue that some of you have unfortunately encountered — and we’re truly sorry for the frustration and disruption this has caused.[/p][p]Due to an issue with cloud save settings, some of Mac players have experienced unexpected save file loss. This was the result of an operational error on our end, and we deeply apologize for the inconvenience and negative experience.[/p][p][/p][h3]▶ For Mac Players Who Have NOT Yet Experienced Save Loss:[/h3][p]1. Open your local save file folder: ~/Library/Application Support/TeamSoda/Duckov/[/p][p]2. Copy save files and back them up to a safe location (e.g., Desktop or Cloud).[/p][p]3. Start the game on Steam and wait for cloud sync to complete.[/p][p]4. After sync is finished, return your backed-up save files to the original folder[/p][p][/p][h3]▶ For Mac Players Who HAVE Already Lost Save Data:[/h3][p]We’re truly sorry for the frustration this has caused, and we want to help however we can. You can request a refund directly through the Steam platform. When submitting your request, please include the following note“Save file loss due to cloud save issue” and screenshot of the announcement. [/p][p][/p][h3]If Steam denies your refund, please email us with the following:[/h3][p]1. A full-screen screenshot showing your SteamID and playtime on Mac devices (e.g., the Steam profile interface; you may run Steam in windowed mode).[/p][p]2. Proof of purchase records for the game.[/p][p]We’ll review and respond to each case individually to provide the best solution for you.[/p][p][/p][h3]Support Email: [email protected][/h3][p][/p][h3]We’re Here for You[/h3][p]We know how important your progress is, and we’re committed to making this right.[/p][p]Thank you for your patience, your understanding, and for continuing to be part of the Duckov community.[/p][p][/p][p]If you have any questions or need further assistance, please reach out via Discord or our support channels.[/p][p][/p][p]— The Duckov Team[/p]