Upgrade to the Singapore server cluster

Dear community:

It's been a few years since we set up the Asian server cluster in Singapore, and things worked pretty for us there.

But time flies, things change, and during the last week our old reliable server in Singapore has experienced 3 crashes due to failures in hardware.

During the night of Friday to Saturday, we made the decision to upgrade the server and move it to a new, moder machine.

It seems like everything is now fine with one exception: the data link between China and Singapore for the new server reports too many data packet loss instances for certain Chinese providers.

We had the same issue with the old server in 2016, and we fixed it then. We are now looking into the way of fixing this at the new server as well.

We apologise for inconvenience to those of you who currently experience delays in connecting to the Singapore server. Please know that we care, and that we will not stop working on this until we fix this.

We wish that we could have planned it, but the little monsters that decided to crash the old server gave us no warning about the change.

If you have any problems with the conneciton to the Singapore server, please leave us a note on Discord or on Steam forums. We will look into each issue. Because the loading may be unreliable for some users, you may also experience delay in loading your inventory. Nothing is lost on our server. The delay is just due to connectivity issues.

We will update this message once the issue has been resolved.

We thank every player who reached out to us with description of their issues, because this allowed us to understand the scope of the issue.

Thank you, and we apologise one more time for this temporary inconvenience.