Thunder Tier One News

Hello, Operators.

We sincerely apologize for the inconvenience caused by the refund process not proceeding smoothly.

Since our previous announcement, we’ve followed up with Steam to investigate the issue and discussed the refund process again. As a result, we have clarified the procedure.
We’d like to take this opportunity to provide a detailed guide on how to request a refund for Thunder Tier One.

1. Visit the Steam Support site at Steam Support.
   
2. Select ‘Purchases’ > ‘View complete purchasing history’, then click on the transaction for Thunder Tier One.
   
3. Select ‘I have a question about this purchase’.
   
4. Enter your refund request message and click ‘Send’.
   

As previously announced, refunds are available to all players regardless of purchase date or playtime.
Requests will be processed in the order they are received,.

We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.


Sincerely,
The Thunder Tier One Development Team

Hello, Operators.

We sincerely apologize to all players who have experienced inconvenience due to the ongoing refund issues.

Since the previous notice, we’ve continued to receive reports that refunds are still not being processed correctly, and we take this situation very seriously. Refunds should be available regardless of purchase date or playtime, but some players are still encountering denials or errors.

We are working closely with Steam to address the issue and will continue to follow up until it is fully resolved. We will provide further updates through this notice as soon as there is progress to share.Once again, we deeply apologize for the inconvenience.



Sincerely,
The Thunder Tier One Development Team

Hello Operators,

We’d like to inform you that the refund issue has now been resolved.
You can now request a refund through Steam Support regardless of your playtime.
All refund requests will be processed sequentially according to Steam’s procedures.

If you wish to request a refund, please follow the steps below:

1. Visit the Steam Support site at Steam Support.
   
2. Select ‘Purchases’ > ‘View complete purchasing history’, then click on the transaction for Thunder Tier One.
   
3. Select ‘I have a question about this purchase’.
   
4. Enter your refund request message and click ‘Send’.
   

We sincerely apologize for any inconvenience this may have caused.

Sincerely,
The Thunder Tier One Development Team

Hello, Operators.

We’ve confirmed that many players are currently experiencing issues when attempting to request a refund for Thunder Tier One through Steam Support.

We are working closely with Steam to identify the cause as quickly as possible and are doing our best to ensure that refunds can be processed properly.

We will provide an update through this notice once the issue has been resolved.

We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Sincerely,


The Thunder Tier One Development Team

Hello, Operators!

As previously announced in "Thunder Tier One: Free Access and Compensation Details," Thunder Tier One has officially been made free today.

Following the transition, the sale of Thunder Tier One as a paid title has ended. If you previously purchased the game, you may request a refund by referring to the information below.

Free Transition Date

• 
  May 12, 2025 (Mon) at 18:00 UTC

Refund Information

All players who previously purchased Thunder Tier One will be eligible for a refund through Steam Support, regardless of their purchase date or playtime.

If you would like to request a refund, please contact Steam Support through the link below:

• Steam Support: Steam Support

1. Visit the Steam Support site at Steam Support.
   
2. Select ‘Purchases’ > ‘View complete purchasing history’, then click on the transaction for Thunder Tier One.
   
3. Select ‘I have a question about this purchase’.
   
4. Enter your refund request message and click ‘Send’.
   

Through this transition, we hope more players will be able to create new memories on the battlegrounds of Thunder Tier One. We will always be cheering for your journey.

Once again, we would like to express our sincere gratitude for all the support you have shown to Thunder Tier One.



Sincerely,
The Thunder Tier One Development Team