ENGAGE News

NEW
- Launched the School of AI - where users can talk with 20 different historical figures whose lives spanned from the ancient world to the US civil rights era. As part of the launch, all ENGAGE users will have access to the School of AI during the month of October. To arrange access after this time, please contact sales.
- Replaced the keyboard that appears for VR users with a version that has an improved layouts for each language, custom layouts for specific input types, easier access to common keys and commands, and can be repositioned in 3D space.
- Set events that are associated with a persistent session to automatically start at the designated time. This removes the need for an event organizer to manually start the event. The event will also automatically be removed from the event list at the designated end time.
- Added an option for hosts to set all users who are in a session, or join later, to appear as basic avatars.
- Updated session creation so that all sessions created by a member of an Enterprise group are owned by an Enterprise group. This enables Enterprise features and services to be available in standard Sessions.
- Added the ability to replace the public list of outfit options with a custom collection for a specific Enterprise group.

IMPROVED
- Increased the maximum resolution for YouTube videos to 1080p in standard locations and 4k in UHD locations.
- Implemented progressive download of outfit thumbnails to reduce the possibility that a slow connection will cause the application to become unresponsive.
- Replaced gender labels with body shape options in the avatar editor.
- Implemented a more efficient process to distribute audio returned by text-to-speech services. For example, when users interact with an AI agent.
- Set persistent sessions to reset their location to the ENGAGE Hub if there is an error loading the current location.
- Updated the location anchor to appear in front of a user when they choose to reset their anchor's placement.
- Standardized the presentation of dates and times shown in the application.
- Improved consistency in the sequence of dialogs that a user may see when they join a plaza from the ENGAGE LINK map.

FIXED
- Fixed the display of 2D 360 YouTube videos.
- Fixed an issue that caused users who joined a session after a YouTube video was muted to still hear the audio.
- Fixed support for YouTube videos loaded through a /live or /short URL.
- Fixed an issue that could cause some users in a session to not hear an AI character's responses.
- Fixed an issue that caused Remember Me settings to be lost when a user lost their network connection during use of the application.
- Fixed an issue that could prevent a user from changing their height when they used imperial units.
- Fixed an issue that could cause an avatar to appear in the wrong pose and position when it first loads in a session.
- Fixed an issue that caused a height entered as 5 ft. to be displayed as 4 ft. 12 in.
- Fixed an issue that caused the attendees and interested counts to show as zero when events were viewed on the Attending or Interested tabs of the Events page.
- Fixed an issue that could cause a user's microphone to cut out if they were recording and had an unstable network connection.
- Fixed an issue that could cause a warning about recording more than five users to appear when less than five users were selected.
- Fixed an issue that could cause host and microphone icons to be incorrectly positioned within a user's nameplate.
- Fixed the button to leave the mixed reality room and set up room space that appears when a user s device isn't fully set up to use mixed reality.
- Fixed an issue that could prevent a user from being able to log in when their device used the Hijri calendar.
- Fixed the tooltip text on the session creation screen.
- Fixed an issue that caused the in-session microphone icon's visibility to be turned off after a change in location.

Fixed an issue that could cause content to not play for users who joined after the content had started.

NEW
- Added support to play videos encoded with the H.264 codec on Windows and macOS devices.

FIXED
- Fixed the playback of YouTube videos when loaded through a URL or a search.
- Fixed an issue on desktop devices that prevented some videos from playing in the personal web browser.

KNOWN ISSUES
This release of ENGAGE has the following known issues, which we are working to resolve in a future update:
- YouTube videos may not play on Apple iPhone or iPad devices.
- 360 YouTube videos cannot be viewed on any device.

NEW

Content Editor
- Added an option to change between linear and smooth interpolation when creating keyframes. Linear interpolation is the default setting.


IMPROVED

Content Editor
- Set the floating editor panel to move with the user when they are in VR.


Persistent sessions
- Set host permissions to be automatically revoked from users who are added as co-hosts in a persistent session but aren�t a member of the owning group


Mixed reality
- Improved the flow of the mixed reality tutorial to return a user to the setup instructions after they place a location anchor.


FIXED

Recordings
- Fixed an issue that prevented a user from replacing the voice in a recording.


Persistent sessions
- Fixed the synchronization between an active persistent Session and EAP when host permissions are added and removed.


AI
- Fixed an issue that could cause AI characters to become unresponsive if a user selected the option to cancel during a reply.
- Fixed an issue that could cause AI-generated images to not load.


Portals
- Fixed an issue that could cause spawn points loaded through snapshots to not be recognized.


Cloud File Manager
- Fixed an issue that caused the share option to not appear for files on the Recent tab.
- Fixed an issue that could cause incorrect icons to be displayed for options in the actions menu for files.
- Fixed an issue that caused files related to IFX uploads to incorrectly appear on the Recent tab.


Content Editor
- Fixed an issue that could cause the grip to resize the editor panel to not appear on VR headsets.


Accounts
- Fixed the error message that is displayed in the ENGAGE application when a user's account is disabled.

NEW
- Added an option to prevent non-hosts from inviting their connections to a session.
- Added a list of sent but pending connection requests on the Invitations tab of Connections.
- Added the ability to search for users to add as a connection while in a session.
- Added the ability to create experiences for mixed reality.

IMPROVED
- Remapped some of the shortcut keys on desktop devices. Muting and unmuting microphones are now mapped to the m key instead of F1.
- Increased session IDs to six characters and removed characters that could be easily confused. Specifically, O, 0, I, and l. Old session IDs will continue to work.
- Updated the public listing of live sessions so that newly created sessions are listed first.
- Replaced the red dot that indicated pending connection requests with a numerical indication of how many requests are pending.
- Added the ability for a user to filter their list of connections to show only other users who are online.
- Renamed the Online status for a user to a more accurate status of In the menu.
- Improved the interface used to select people in the application so that it is easier to use and provides more information. For example, when a user chooses who to record or who to deliver forms to.
- Applied new colors to loading bars in the ENGAGE application so that they are WCAG compliant.

FIXED
- Fixed an issue that could cause grabbed network objects captured in a recording to be offset when played back.
- Fixed an issue that could prevent users from joining a session because they were incorrectly determined to be using different versions of the application.
- Fixed an issue where a user could avoid being affected by a seat all command by using controller inputs during the countdown.
- Fixed an issue that enabled a user to grant others a higher permission over cloud files in the ENGAGE application than their own permissions should allow.
- Fixed an issue that caused the option to copy a file to cloud files to incorrectly appear for files that were already uploaded to Cloud File Manager.
- Fixed an issue that caused the application to timeout when loading a large location.
- Fixed an issue where if a user set up 2FA with SMS messages as the chosen method to receive passcodes, and were a member of an Enterprise group that subsequently disabled use of SMS, then the user could not log in.
- Fixed an issue that prevented use of the Enter key to submit a 2FA authentication code in the web manager.
- Fixed an issue with Quest 2 Link, where if a user took off their headset, tracking would not resume when the user put their headset back on until they moved their mouse.
- Fixed an issue that could cause events to remain listed as live after their designated end time.
- Fixed an issue where if a user that failed to log in through SSO because it was not set up correctly in EAP, they did not receive a meaningful error message.
- Fixed an issue where a user that had selected Remember Me, but needed to reauthenticate because of a change to SSO or 2FA settings, didn't receive an appropriate error message.
- Fixed an issue that could cause a page from the web manager to appear briefly in the ENGAGE application.
- Fixed the tracking mode icon shown in the in-session menu to accurately reflect the current tracking mode.
- Fixed an issue that could cause the application to become unresponsive if the network connection was lost.
- Fixed an issue where a user was presented with a 404 error page after they removed a cloud connection.
- Fixed an issue that could cause a user to lose access to the in-session menu, as well as the ability to travel through portals, after they cancelled travel through a portal.
- Fixed an issue that caused the destination name to not be displayed when travelling through a portal.
- Fixed the Try PLUS links in the application to directly open the PLUS account creation page.