Troubleshooting Connection Issues

We've had a number of reports of people having difficulty connecting to, or being disconnected from, online games. Here are a few things you can try to fix the issue.

1. Select a different region to play (top right corner in the lobby there is a selection box for regions). We have noticed some countries fair better with other servers outside their default region.
   
   
2. We know that some firewalls are preventing "unknown" connections from within Quantum Chess. Those connections are made when a game is created. Giving permissions to Quantum Chess from the firewall might help.
   
   
3. Sometimes the connection can timeout because another streaming service is running (such as a voice communication program or twitch streaming service). We usually hear this complaint with Skype. Try closing any other streaming services.