First Server-Fix Applied
Hi Catanians,
We have been able to identify and also resolve an issue with our servers.
Since January 1rst we experienced unusually high response times from our servers that sometimes surpassed 500ms which is about 100 times more than our average.
The high response time caused a variety of issues. Most notably error messages while queuing for matches or error message during matches.
The root cause for the high response times has been performance issues of some of our underlying Databases.
We optimized the way we address those databases and already applied that fix last evening. For the past 12 hours, we saw the response times being back to normal.
This was the first crucial step in getting Catan Universe back on track. Meanwhile, our dev team has been working on Hotfix 1.8.5. With the servers back to normal, we can test the Hotfix under realistic circumstances again.
If you are still experiencing issues with error messages, first please manually log out and back into your account to establish a new connection to our servers. Also, please let us know via our support channels.
The CATAN Universe Team
We have been able to identify and also resolve an issue with our servers.
Since January 1rst we experienced unusually high response times from our servers that sometimes surpassed 500ms which is about 100 times more than our average.
The high response time caused a variety of issues. Most notably error messages while queuing for matches or error message during matches.
The root cause for the high response times has been performance issues of some of our underlying Databases.
We optimized the way we address those databases and already applied that fix last evening. For the past 12 hours, we saw the response times being back to normal.
This was the first crucial step in getting Catan Universe back on track. Meanwhile, our dev team has been working on Hotfix 1.8.5. With the servers back to normal, we can test the Hotfix under realistic circumstances again.
If you are still experiencing issues with error messages, first please manually log out and back into your account to establish a new connection to our servers. Also, please let us know via our support channels.
The CATAN Universe Team