Valve explains why it never tells CS:GO players anything

Valve has a reputation for being pretty secretive, and while the company has been slightly more open in the past year or so, it's still not in the business of regularly telling Dota 2 or Counter-Strike: Global Offensive players what's coming in future updates. That's by design, as devs behind these games have now explained that their policy is to "let updates do the talking".

"We think CS:GO is better when we get clear, unfiltered customer feedback," CS:GO developer Gautam Babbar explains in a dev-focused talk. "We read and analyze this feedback our customers post on various online communities. But as they know, we rarely participate in those conversations. When we participate, they stop talking to each other and they start talking to us, and the feedback becomes less clear. Occasionally we weigh in if they seem blocked, or we need some more information, but otherwise we just stay out of it."

When CS:GO players have something to say, it's because they're unhappy with the state of the game - thus, Babbar argues, the best way to respond to that feedback is by fixing whatever bug or problem players are upset about.

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