[Announcement] Secondary Actions Against Unauthorized 3rd Party Program Use
Hello, Heroes of Bermesiah!
Today we processed a 2nd round of penalties for additional players who gained an unfair advantage through abusive play.
Following yesterday's 1st announcement, we received several questions regarding the criteria for these penalties and the recoupment of improper gains.
With the completion of this 2nd round of penalties, we anticipate that even more players may have questions. To ensure everyone is informed about the process, we are providing additional details in this announcement.
■ GrandChase Classic Code of Conduct
The current Code of Conduct for GrandChase Classic is consistent with the May 23, 2024 announcement.
https://store.steampowered.com/news/app/985810/view/3718328726526471379?l=english
■ Reasons for Prohibiting Macro Use
We categorize and penalize macro use as abnormal play.
This is because we believe that macros allow players to play in an abnormal manner and gain an unfair advantage.
- Players who tamper with the game client or server information will be punished for using illegal tools.
Macro use, like the use of illegal tools, is unfair to other users and discourages fair play. Therefore, it will be penalized as follows:
- Players will face severe login restrictions based on the number of penalties.
- Improper gains will be thoroughly investigated, recovered, and reset.
- Players detected for abnormal play once will be subject to continuous monitoring as needed.
■ Recoupment Process for Improper Gains
- Upon receiving a report or detecting abnormal play, we will review the player's game data to determine the appropriate penalty.
- We will examine records both at the time of detection and prior to it to identify when the abnormal play began.
- After the login restriction is placed, we will recoup any improper gains acquired from the initial occurrence of abnormal play to the present.
■ Recoupment Information for Improper Gains
※ The recouped contents may vary depending on the type of abnormal play.
- All items acquired through abusive play will be recovered starting from the time of the initial abusive play.
- Items or fusion cards acquired by consuming items acquired through abnormal play will be recouped.
- The Card Collection level accrued after the initial abnormal play will be reset.
- Chase points and stats acquired as Card Collection rewards after the initial abnormal play will be recouped.
- EXP and Chaser levels gained through abnormal play will be reset.
- Chase points and stats will be recouped based on the Chaser Level reset.
GrandChase Classic regards abusive gameplay as a very serious issue.
This behavior can be deeply frustrating to other players and therefore we take strict measures to limit access to our game services.
We are grateful for the support of players who report suspicious behavior during the enforcement process. Once again, we would like to express our deepest gratitude.
We will continue to work to improve our systems and rules to ensure that GrandChase Classic remains a healthy gaming environment.
Thank you.
Today we processed a 2nd round of penalties for additional players who gained an unfair advantage through abusive play.
Following yesterday's 1st announcement, we received several questions regarding the criteria for these penalties and the recoupment of improper gains.
With the completion of this 2nd round of penalties, we anticipate that even more players may have questions. To ensure everyone is informed about the process, we are providing additional details in this announcement.
■ GrandChase Classic Code of Conduct
The current Code of Conduct for GrandChase Classic is consistent with the May 23, 2024 announcement.
https://store.steampowered.com/news/app/985810/view/3718328726526471379?l=english
■ Reasons for Prohibiting Macro Use
We categorize and penalize macro use as abnormal play.
This is because we believe that macros allow players to play in an abnormal manner and gain an unfair advantage.
- Players who tamper with the game client or server information will be punished for using illegal tools.
Macro use, like the use of illegal tools, is unfair to other users and discourages fair play. Therefore, it will be penalized as follows:
- Players will face severe login restrictions based on the number of penalties.
- Improper gains will be thoroughly investigated, recovered, and reset.
- Players detected for abnormal play once will be subject to continuous monitoring as needed.
■ Recoupment Process for Improper Gains
- Upon receiving a report or detecting abnormal play, we will review the player's game data to determine the appropriate penalty.
- We will examine records both at the time of detection and prior to it to identify when the abnormal play began.
- After the login restriction is placed, we will recoup any improper gains acquired from the initial occurrence of abnormal play to the present.
■ Recoupment Information for Improper Gains
※ The recouped contents may vary depending on the type of abnormal play.
- All items acquired through abusive play will be recovered starting from the time of the initial abusive play.
- Items or fusion cards acquired by consuming items acquired through abnormal play will be recouped.
- The Card Collection level accrued after the initial abnormal play will be reset.
- Chase points and stats acquired as Card Collection rewards after the initial abnormal play will be recouped.
- EXP and Chaser levels gained through abnormal play will be reset.
- Chase points and stats will be recouped based on the Chaser Level reset.
GrandChase Classic regards abusive gameplay as a very serious issue.
This behavior can be deeply frustrating to other players and therefore we take strict measures to limit access to our game services.
We are grateful for the support of players who report suspicious behavior during the enforcement process. Once again, we would like to express our deepest gratitude.
We will continue to work to improve our systems and rules to ensure that GrandChase Classic remains a healthy gaming environment.
Thank you.