Soulworker News

大家好，這裡是靈魂行者營運團隊。

為維護愉悅及公正的遊戲環境，營運團隊定期針對不法行為進行處置。
以下公布本次懲處名單。

[惡意利用BUG]

處罰帳號數：286個
處罰內容：30天禁止登入
處罰事由：利用系統BUG，於特定副本內反覆遊玩(超過合理次數) (副本：天真之夢 / 天真之夢EP.2 、原始勢力英雄模式)
※不當取得之道具/貨幣皆回收處理完畢
若您對於懲處內容有相關疑問時，請向客服中心詢問。

謝謝

Hello, this is announcement from SoulWorker Operation Team.

We are here to inform that Urgent Maintenance will be conducted to fix the important issues.

Duration:
- GMT: May 13th 13:30 ~ May 13th 15:30 17:00
- PST: May 13th 06:30 ~ May 13th 08:30 10:00
- KST: May 13th 22:30 ~ May 14th 00:30 02:00

Rewards for Urgent Maintenance: Gruton Coins x 1000, Mats x 3, Super High-Dose Vitamin Z x 3, Energy Converters x 2.

We apologize for this inconvenience and always try to return your love and support by providing the best service we can.

Hello, this is announcement from SoulWorker.
We have been checked that our beloved users worldwide have a problem accessing our server, especially in Tenebris.

[Currently Reported Issue]

- No response from the server
- Unable to access to server after logging-in
※ Reported issues we have mentioned above is related to the server delay. So please be patient until connecting.

- Server Deactivation
※ Our server has been overloaded; please click ‘Quit the game’ on the setting and restart the client.
Our server is currently based in different regions for the global service expansion. However, connection error is currently under the adjustment, and our dev works to fix these known issues.

We will accommodate systems as soon as possible for your smooth gameplay and always try to return your love and support by providing the best services we can.

Hello, this is an announcement from SoulWorker.
Since all our international SoulWorker users have been waiting so patiently for our global services, we are happy to inform you that our SoulWorker global service is officially being published.
For further details, please refer to the information below.

[Publishing Date]
◆ Date: May 13th, 2021 (Thursday)

> GMT : 10:30 AM
> PST : 03:30 AM
> KST : 07:30 PM

◆ Download Link

※ Please be notified that maintenance may be altered due to unprecedented internal issues. Details regarding maintenance will be notified through upcoming official updates and announcements.
※ Add SoulWorker to your “wish list” to receive online notifications for smooth gameplay.
We will try our best to return all your love and support by providing the best possible service.
Thank you.

Good day! This is [GM] Ephnel Hope you are enjoying nice gameplay!
With this post today, I would like to share with you few guides before the official re-launch of SoulWorker.

1. Policy
1) Privacy Policy
https://steamcommunity.com/app/1377580/discussions/1/3120409925872901113/
2) Operational Policy
https://steamcommunity.com/app/1377580/discussions/1/3120409925872905079/

2. Customer Center
Customer Center Operating
> GMT 01:00 ~ 09:00 (Weekdays only)
> PST 18:00 ~ 02:00 (Weekdays only)
> KST 10:00 ~ 18:00 (Weekdays only)
The official Customer Center link:
> TC: https://liongames.zendesk.com/hc/zh-tw
> EN: https://liongames.zendesk.com/hc/en-us

※We will do our best to help you with your inquiries as soon as possible. However, it may be delayed in some cases, so we ask for your kind understanding in advance.

Writing your Steam™ accounts’ number in the ticket will be a great help for a quick response.

[How to check the number of Steam™ account]
View profile > Edit Profile > CUSTOME URL > account number (17-digits)


※ Cautions
1) The Customer Center personnel and GMs do not ask for your personal information such as an address, contact information. (However, there may be formal requests for handling inquiries.)
2) The Customer Center personnel and GMs do not send e-mails that induce personal information. (However, there may be formal requests for event reward delivery, but in this case, separate notice can be made.)
3) Please make sure to check that the mail is sent through the official channels.
4) We ask you to pay attention to the impersonation of GMs and admins. For the official GMs and admins, the unique emblem displays below. Also, the official GMs and admins do not request personal information and 1:1 transaction through chat.


5) The two official GM’s of SoulWorker are GM Chii and GM Ephnel.
Thank you.